Manager (Current Employee) – Oshawa, Ontario – 12 November 2012
Worst call center ever. Uneducated management, rules change daily, high volume employee turnover due to unsupporting supervisors, pay freeze for at least 3 years now. No matter how hard you work, or how well you do on your calls, it is never good enough for them. Incentive pay requirements constantly changed so that it is very very hard to get any incentive any more. Very negative work atmosphere. High rate of firing from CSR's, supervisors to management. Shifts are 9 1/2 hours daily with only one paid break. Anyway they can make cuts to your paycheque has been done. No advancement opportunites. Usually clean house every November. This is why you see job adds for this company every week. No one stays and those that do eventually get fired for some weak excuse that they can find. They are known everywhere in Durham as the worst place to work. Best part....meeting nice people.
Team work hence proved is the most important thing at work!!!
Customer Service Representative (Former Employee) – Toronto, ON – 22 May 2014
I remember when I was working for Ancaster Endoscopy clinic we were short of technician as one of our technician called a sick call and as being the administrator of the clinic it was my foremost duty to not to let the procedures get delayed. so I was trained to how to perform the tasks of a technician. So I changed and geared up as a technician and went to help my doctors and nurses so they don't have any inconvenience while performing procedures as our patients are our asset and we don't want to loose their trust and loyalty on us by delaying their procedures or wasting their precious time. I still remember the most enjoyable part was we all worked as a team altogether and were helping each other out. we proved that day you can achieved what ever you want if you will work as a team and help each other by putting your feet in other shoes.
we used to have a get together parties after every two to three weeks.
You have to be super active and give your 100 percent every time.