Pros: free coffee
Cons: short, late lunches (9am-8pm shift, lunch at 3:30, lasting only 30 mins)
A typical day at work is tiring because you are constantly answering calls and dealing with some rude, some impatient, and some unsatisfied customers. But there are also some nice ones. I learned how to keep a positive attitude regardless of the situation. Also , how to assist customers in placing orders, handling order errors, escalations, etc. Management
– more... wasn't as helpful or polite as they should be "all he time". It all depended on who was helping and at one time. The hardest part of the job was controlling my temper when being talked down on by customers. The most enjoyable part was speaking to a patient and understanding customer and placing an order for them, getting a situation taken care of, and seeing them leave happy and satisfied. – less