A typical day at the office means looking at the ITSM ticketing system to see what tickets need to be updated and dealt with ASAP.
Looking at escalations and how to easily get them addressed.
My manager is awesome and I work very well with her.
The teams I work with are awesome and we always find time in our busy day to joke around and have fun even if the day has been terrible.
The best part of the day as is with any job is when it is time to go home to our loved ones!