Technical Analyst (Help Desk)
Accurate Network Services Inc. - Edmonton, AB

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Accurate Network Services is looking for a technical analyst (help desk).

We are a fast-paced, fun and growing IT company. We offer a positive work atmosphere with a strong emphasis on personal growth and development. Opportunities abound to extend and further your career within the company through training and hands-on experience.
We are absolutely committed to delivering great service. We want to "Wow!" not only our customers, but our candidates, business partners, vendors and especially each other.

Job Requirements:

  • Minimum 2-3 Years of practical IT / help desk experience in a fast paced service oriented environment.
  • Self-Motivated and the ability to manage time effectively without oversight.
  • Ability to work well within a team.
  • Strong written and verbal communication skills. Ability to present ideas in user friendly language with a strong focus on customer service.
  • Must have technical skills include:

o Basic network fundamentals (TCP/IP, DHCP, DNS, Routing, VPN and other technologies)
o Experience with computer hardware and software troubleshooting:
- Desktops and Laptops.
- Format / Reload of Client Operating Systems (Windows XP, Windows 7, Windows 8, Embedded).
- Familiarity with common productivity software (Adobe Acrobat, Microsoft Office etc).
o Server Operating Systems (Server 2003, 2008, 2012) including Active Directory Management.

  • Microsoft Certification (MCP, MCTS, MCSA), A+. Network+ or Security+ Certifications are a strong asset for this position.
  • Familiarity and experience with server backup software including Backup Exec is a strong asset.
  • Proficiency with various mobile devices (Android, IOS, Blackberry OS).
  • Meticulous attention to detail.
  • Ability and motivation to learn quickly on the job and expand technical abilities.
  • Ability to work Monday – Friday during standard business hours (8:00 am – 4:30 pm) with the possibility of overtime or after-hours / weekend work.
  • Ensure work place (company vehicle, tech bench and office space) is kept in a clean, organized and safe condition at all times.
  • Be a constant champion of our company’s core values:

o We do what is right regardless of recognition or consequence.
o We never take our team or our clients for granted.
o We exist to better the lives of our team members and those we do business with.
o We are dauntless in the face of adversity.

  • Provide front line technical support for inbound phone and email requests from a variety of different clients in the Edmonton region.
  • Deliver world class customer service; solving a variety of technical support requests including (but not limited to):

o Active Directory Administration (Password Resets, Security and Permissions).
o Various email administrative tasks.
o Installation and configuration of desktop software.
o Network connectivity.
o Printers and Scanners.
o Microsoft Office troubleshooting.

  • Ability to troubleshoot and perform appropriate internal escalations as required.
  • Work-bench hardware and software troubleshooting.
  • Assist with configuration of new desktop and laptop hardware.
  • Document hardware assets within an online asset management database.
  • Create professional standardized technical documentation for internal processes as well as for our clients (i.e. instructions for installing software or completing a specific task).
  • Monitor daily backup alerts and various server performance metrics as a part of a structured proactive maintenance and monitoring program.
  • Document all technical support requests professionally and accurately within a ticket management system.
  • Participate in an after-hours on-call rotation as required.

Only candidates selected for an interview will be contacted.

About this company
Accurate Network Services is a no-nonsense computer service and support company in Edmonton, AB, Canada. We translate business needs into...