Self Serve Program Assistant
Access To Employment Program - Surrey, BC

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The Self Serve Program Assistant provides key administrative support combined with computer lab assistance and some self-serve workshop delivery for multi-barriered clients.

The Self Serve Program Assistant is often the first point of contact when clients show up at the ASTEP facility or phone in. It is their job to ensure a welcoming presence is felt by everyone. Their professionalism and mannerisms are to provide an inclusive resource room and reception area where clients are routed to the appropriate area or person. They will also guide clients through filling in intake forms, create ICM case files, booking clients for intake appointments, track attendance and maintain reporting systems, follow up on clients, assist with workshop graduations, create client files and execute file archival procedures, as well as assist Case Manager's with specific client research of job search activities. They will also be responsible for all intake and workshop related billables created in ICM, as well as documentation and tracking of short term training and various assessment billables.

The Self Serve Program Assistant will assist the Program Manager in whatever capacity is required, not limited to: assisting with administering career/employability assessments, photocopying materials and preparing participant workshop binders/materials, managing inventory and creating purchasing lists, monitoring client computer use so that they adhere to policy, and requesting technical support from the Program Manager when appropriate.

The Self Service Program Assistant is self-motivated, accountable, client centered, culturally competent, flexible and adaptable; their professional manner engages a wide variety of clients, encouraging them to feel valued, respected, supported, and motivated in reaching their employment goals. They will also work collaboratively and take direction on how and when to engage with clients, so as to support the overall objectives of the service delivery model. In addition, they need excellent computer skills and must be willing to be trained on using the ICM (Integrated Case Management) software system. Other important skills include: an ability to create resume and cover letters, understanding of the hidden job market, able to create email accounts, knowledge of job search resources and job banks, etc.


  • Book, orient and register participants
  • Administer intake assessment tools
  • Track client attendance and conduct followup
  • Monitor self-serve resource lab
  • Support workshop facilitators (handouts, setup, etc.)
  • Support for paper based and online self-serve tools
  • Maintain information on community resources
  • Assist Case Manager's clients with various job search and LMI tasks (resume, cover letters, etc)
  • Reception duties (phone, fax, in-person, etc.)
  • Administrative tasks (filing, billing in ICM, case notes, events, graduations, workshop preparation, assist with career assessment administration, phoning, scheduling, reception)
  • Collaborate with staff team on tasks and projects


  • Internet: Advanced
  • MS-Word 2003-2010: Intermediate to Advanced
  • Excel: Intermediate to Advanced
  • PowerPoint: Intermediate
  • MS-Outlook: Intermediate to Advanced
  • Web-based email: Advanced
  • ICM (Integrated Case Management software): Basic to Intermediate
  • Windows XP, Windows 7: Intermediate
  • Knowledge of online resources (LMI, Job Banks): Advanced


Typing speed: Minimum of 40 wpm (Recent typing test may be required)
Grammar: Minimum of Grade 12
Spelling: Minimum of Grade 12


  • A non-judgmental attitude
  • Comfortable dealing with men and women from all backgrounds
  • An appreciation for diversity
  • Honesty and integrity in all interactions
  • Do not triangulate with clients or staff
  • Focused on producing results
  • Set and meet deadlines
  • Keeps work and client information confidential
  • Open to taking on new projects and tasks
  • A positive attitude
  • Currently actively engaged in some type of lifelong learning
  • Proactive at consulting with others for clarification and support


Academic Requirements: Career Development Practitioner Certificate or diploma or certificate in a related field

Program Assistant Experience Required: 1 year working with multi-barriered populations in employment services


Criminal Record Check: Required


Hours of work: Full-time, 9am - 5pm, Monday to Friday
Duration: 1 year maternity leave position
Salary: $20.50 per hour


Deadline for submissions: 11pm on Monday 2 Dec 2013

About this company
This program offers: •A Career Planning program for multi-barriered men and women who are unemployed, eligible to work in Canada...