Telephone Interviewer (Former Employee) – Toronto, ON – 1 August 2017
Job Work/Life Balance: - Work is simple but repetitive, fast-paced, vocally intensive, and involves being very patient and tolerant of respondents who can either be slow, impatient or rude - Work is highly productivity-based, and while you get bonuses for reaching above their targets, you will be moved to a different project or have your shift cancelled if you're below the average - Meeting productivity targets involves luck; there's a chance you will get a bad sample of respondents who will not want to participate despite your best efforts to convince them otherwise, which results in low productivity and being switched around projects or sent home - Work equipment is largely terrible; most of their computers and the call centre software they use are outdated and are very cumbersome to use, and there isn't enough working headsets for every computer, so you may get stuck holding a landline phone to your ear for the entire shift
Salary/Benefits: - The only salary/benefits you get are minimum wage and bonuses for reaching above targets - Breaks are unpaid
Job Security/Advancement: - Very flexible hours, you can make your own schedule - Shifts are volatile and can be cancelled before and during shifts, but if your shift is cancelled during work, you're always paid for at least 3 hours - There are opportunities for advancements and other positions such as floor monitoring, coding, and call centre supervising - Jobs for other places in the company are frequently posted in-house
Management & Job Culture: - Supervisors and Monitors are very friendly and understanding,more... personally had no issues with them - Mostly independent environment since everyone works on their computers alone
Overall: The work itself is what you can expect from a call centre job that offers flexible shifts, and the rules and expectations of the workplace are laid out clearly in your contract so you know what you're getting into when you work there. But the terrible work resources, including the slow, buggy call centre software and the computers that chug and ache while running Internet Explorer and nothing else, makes the job a lot more annoying than it needs to be.less
Telephone Interviewer/ Customer Service Rep (Former Employee) – Toronto, ON – 20 July 2017
Access research is a really good starter/filler job. Managment team is always making sure everybody is on their job and doing things correctly. The hardest part of the job is typing up everything that is said to you.
Telephone interviewer (Former Employee) – Toronto, ON – 14 July 2017
Not a good environment to work in; it was dirty, stuffy, and smelly. The team leaders were not helpful. The computers were really old; they would often shut down and we would get blamed for it. Overall it was a terrible job
Market research interviewer (Current Employee) – Montréal, QC – 1 July 2017
It is an amazing company, you learn new things everyday. There is a good amount of respect there, the only downfall are the cancelled shifts.However, it is a good company, and the work environment is good.
Telephone Interviewer (Former Employee) – Toronto, ON – 7 June 2017
• Interviewed people living in Ontario based on the surveys I was assigned, took their feedback of different companies. • Communicated with different kinds of customers and recorded their answers efficiently • Practiced conflict management to assist with questions, concerns and referrals
Surveyor (Former Employee) – Toronto, ON – 13 May 2017
• Cold calling customers and taking their opinion on a particular product or service • Regular achievement of assigned targets of survey completion • Maintaining high quality standard while taking survey in terms of communication and handling clients
Phone Interviewer (Former Employee) – Toronto, ON – 7 May 2017
This job was a typical part-time job. Nothing to really complain about. I got to work and was assigned my assignment for the day. I would then go on break then return to my desk. Te hardest part of my job was definitely dealing with people that did not want to participate in the survey.
Customer Service & Interviewer Agent (Former Employee) – Toronto, ON – 29 March 2017
Staff require you to track your washroom usage on the clipboard at front ( documented on paper) Pay was insufficient for the volume of calls and demands of the call center, Work often got cancelled as true nature of any call center Preferential treatment given to older employees to day time shifts.
hours staff management communication clarity human right violations
Accounting Assistant (Former Employee) – Toronto, ON – 27 February 2017
A typical day at work in the office was pretty busy. I hated working there the manager was racist and disrespectful. The mnagement system was very unprofessional and it was based on if they like you or not.
Customer Service Representative (Former Employee) – Downtown – 6 February 2017
mostly attending to customers and going over their concerns over their services. over the summer it was hard to work there because there was no air condition.management was ok. day to day work environment was great and not too stressful