Access Research Employee Reviews

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Positif
Interviewer (Current Employee) –  Montréal, QC13 October 2017
Tres bonne entreprise pour les étudiants, horraire flexible, cadre de travail agréable.
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Always cancelled my shifts,
Surveyor (Former Employee) –  Toronto, ON10 September 2017
I really hated this job. I liked it at first but people would always hang up on me and they would always cancel my shifts. I had enough of it so I quit
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flexible work schedule
Customer Service (Current Employee) –  Toronto20 August 2017
elect to work platform is used to work life balance is great. Pay is average but there is opporutiny to work more hours and up your pay ( ex. overnight shifts pay more)
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Typical call centre job with a few downsides
Telephone Interviewer (Former Employee) –  Toronto, ON1 August 2017
Job Work/Life Balance:
- Work is simple but repetitive, fast-paced, vocally intensive, and involves being very patient and tolerant of respondents who can either be slow, impatient or rude
- Work is highly productivity-based, and while you get bonuses for reaching above their targets, you will be moved to a different project or have your shift cancelled if you're below the average
- Meeting productivity targets involves luck; there's a chance you will get a bad sample of respondents who will not want to participate despite your best efforts to convince them otherwise, which results in low productivity and being switched around projects or sent home
- Work equipment is largely terrible; most of their computers and the call centre software they use are outdated and are very cumbersome to use, and there isn't enough working headsets for every computer, so you may get stuck holding a landline phone to your ear for the entire shift

Salary/Benefits:
- The only salary/benefits you get are minimum wage and bonuses for reaching above targets
- Breaks are unpaid

Job Security/Advancement:
- Very flexible hours, you can make your own schedule
- Shifts are volatile and can be cancelled before and during shifts, but if your shift is cancelled during work, you're always paid for at least 3 hours
- There are opportunities for advancements and other positions such as floor monitoring, coding, and call centre supervising
- Jobs for other places in the company are frequently posted in-house

Management & Job Culture:
- Supervisors and Monitors are very friendly and understanding,
  more... personally had no issues with them
- Mostly independent environment since everyone works on their computers alone

Overall:
The work itself is what you can expect from a call centre job that offers flexible shifts, and the rules and expectations of the workplace are laid out clearly in your contract so you know what you're getting into when you work there. But the terrible work resources, including the slow, buggy call centre software and the computers that chug and ache while running Internet Explorer and nothing else, makes the job a lot more annoying than it needs to be.
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Easy going and fast paced
Telephone Interviewer/ Customer Service Rep (Former Employee) –  Toronto, ON20 July 2017
Access research is a really good starter/filler job. Managment team is always making sure everybody is on their job and doing things correctly. The hardest part of the job is typing up everything that is said to you.
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terrible workspace
Telephone interviewer (Former Employee) –  Toronto, ON14 July 2017
Not a good environment to work in; it was dirty, stuffy, and smelly. The team leaders were not helpful. The computers were really old; they would often shut down and we would get blamed for it. Overall it was a terrible job
Pros
nothing
Cons
ok for students
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only work here if you need money
Telephone Interviewer (Former Employee) –  Toronto, ON6 July 2017
Only work here if you've got no choice, the hours are bad, the breaks are unreasonable, there are no benefits, and it is a very boring job and work place.
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Patience
Enquêtrice téléphoniques (Former Employee) –  Montréal-Ouest, QC5 July 2017
Pour moi , Access Research est un travail pour les gens qui sont plutot autonome et patient !
Cons
Pas de specimen cheque
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productive work place
Market research interviewer (Current Employee) –  Montréal, QC1 July 2017
It is an amazing company, you learn new things everyday. There is a good amount of respect there, the only downfall are the cancelled shifts.However, it is a good company, and the work environment is good.
Pros
get bonuses
Cons
cancelled shifts
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productive work place
Phone Interviewer (Current Employee) –  Toronto, ON21 June 2017
go to work with a quiet and productive environment. learn how to talk to others on the phone. very multicultural allowing people that fast to break fast at appropriate time.
Pros
30 min breaks
Cons
repetitive
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Good working environment
Telephone Interviewer (Former Employee) –  Toronto, ON7 June 2017
• Interviewed people living in Ontario based on the surveys I was assigned, took their feedback of different companies.
• Communicated with different kinds of customers and recorded their answers efficiently
• Practiced conflict management to assist with questions, concerns and referrals
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Call Centre Job
Surveyor (Former Employee) –  Toronto, ON13 May 2017
• Cold calling customers and taking their opinion on a particular product or service
• Regular achievement of assigned targets of survey completion
• Maintaining high quality standard while taking survey in terms of communication and handling clients
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Fun and interesting workplace
Phone Interviewer (Former Employee) –  Toronto, ON7 May 2017
This job was a typical part-time job. Nothing to really complain about. I got to work and was assigned my assignment for the day. I would then go on break then return to my desk. Te hardest part of my job was definitely dealing with people that did not want to participate in the survey.
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Help you if you are having troubles
Call Centre Agent (Former Employee) –  Montréal, QC18 April 2017
Very supportive job, if you are unable to reach the productivity levels demanded supervisors will ask what you are having trouble with and help you get your prod up.
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horrible
Customer Service & Interviewer Agent (Former Employee) –  Toronto, ON29 March 2017
Staff require you to track your washroom usage on the clipboard at front ( documented on paper)
Pay was insufficient for the volume of calls and demands of the call center,
Work often got cancelled as true nature of any call center
Preferential treatment given to older employees to day time shifts.
Cons
hours staff management communication clarity human right violations
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ddd
Accounting Assistant (Former Employee) –  Toronto, ON27 February 2017
A typical day at work in the office was pretty busy. I hated working there the manager was racist and disrespectful. The mnagement system was very unprofessional and it was based on if they like you or not.
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Decent place to work
Call Centre Agent (Current Employee) –  Toronto, ON19 February 2017
You just go to work, and find the project you are working on and just call for the length of your shift until its finished. Gets boring the more you work.
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mauvaise gestion du personnel
Intervieweur (Former Employee) –  Montréal, QC8 February 2017
Le management est réellement très sévère. On surveille les employés pratiquement à la minute près et toutes les semaines de nombreux employés sont congédiés.
Pros
le café gratuit
Cons
on minute les pauses pipi
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it was good working environment
Customer Service Representative (Former Employee) –  Downtown6 February 2017
mostly attending to customers and going over their concerns over their services. over the summer it was hard to work there because there was no air condition.management was ok. day to day work environment was great and not too stressful
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Flexible part time work especially for students
Market Research Interviewer (Current Employee) –  Toronto, ON4 February 2017
Conducting surveys, talking to different people.
Can take up hours at one's convenience so no fixed hours.
Mostly student crowd .
A very good part- time option compared to others
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Overall rating

3.2
Based on 92 reviews
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Ratings by category

Work/Life Balance
3.7
Salary/Benefits
2.9
Job Security/Advancement
2.8
Management
3.1
Culture
3.2

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