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23 reviews

Access Research Employer Reviews

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Convenient job, easy money
Part-time Market Research Interviewer (Current Employee), Toronto, ONJuly 8, 2014
A typical day at work would start by logging in to the assigned project on the board and informing the Monitor if I haven’t worked on it before (I mainly work on Telus as a bilingual interviewer). Everyday I learn to be patient because not all customers answer the phone nicely, I also learn to act neutral and professional. I manage to take constructive – more... criticism from my monitors on how to handle phone calls or the survey itself. As for my co-workers, we are not allowed to talk or use our phones so it is hard to communicate with others besides the supervisor or a monitor. The hardest part of the job would be to take up challenging surveys that require more effort to keep the customer interested in the survey.The most enjoyable part of the job would be that I get to schedule my shifts! – less
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Productive and engaging workplace
Telemarketer (Former Employee), Toronto, ONJuly 4, 2014
Pros: freedom to choose your shifts
Cons: unrealiable shifts/ cancellations
productive and fun workplace, I enjoyed the flexibility provided by the job. I was able to balance school and work perfectly while working at access.
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Interesting projects conducting various polls
Phone Interviewer (Current Employee), 180 bloor st.June 19, 2014
Working at Access Research was definitely a great experience, speaking to different people all the time, conducting interviews for
multiple polls. Experiences varied dependant on whoever I spoke to
over the phone, for instance I thought the later it got, the less people were interested to participate.
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Boring, strict workplace
Call Representative (Former Employee), Toronto, ONMay 7, 2014
Cons: short hours, boring
I was attending school while I was working here. The hours weren't flexible because you would have to log into your account and choose the hours they have available. The most hours you will work was 4. The supervisors weren't friendly, they were strict when the workplace wasn't no high top company. The most enjoyable part of my job was my lunch break – more... because I had a break from the phone and I knew I was almost done my shift. After working there I noticed I rather work in a fast pace environment, where I am able to talk to people face to face, enjoy my shift and be willing to come to work everyday. – less
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A fun place to work
Telephone Interviewer (Current Employee), Toronto, ONApril 25, 2014
Pros: elect to work
Cons: frequent shift cancellations
It is a fun place to work. I provided me an opportunity to develop my communication skills.
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productive and fun
Tele Interviewer (Former Employee), Toronto, ONMarch 18, 2014
Pros: got to communicate with lots of people
Cons: long hours
Loved how i got to interact with people throughout the day. It was fun and can be miserable at times.
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Productive and friendly enviroment
Customer Service Representative (Former Employee), Toronto, ONJanuary 13, 2014
A typical day at work would include singing in on time, get to you work section, settle down and get to work as soon as possible. A typical day at work included conducting research, and data entry. I learned a lot about data entry, how to proper insert data, and how to properly conduct a research. I had the best management staff, they were welcoming, – more... efficient, friendly, enthusiastic, and very caring. My co-workers were always very friendly and open minded. The hardest part of the job was when I got customers who were not very polite, even when you tried to calm them down and explain to them what was going on and they refuse to co-operate. The most enjoyable part of the job was conducting research, I personally did not think much of it before, but when I got my hands on it it was very interesting and getting people engaged to it was enjoyable. – less
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Alright
Question Interviewer (Former Employee), Toronto, ONJanuary 5, 2014
Pros: flexible schedule
Cons: bordom
Work here is al-right until Christmas or the holidays comes around. The whole department scrambles to cancelling shifts. This job is not the best place to work if you need something steady. You also are cancelled almost everyday when you first start working there and when confronting monitors about this issue the responses are always sound redundant – more... with the same answer saying "we had a work overload" when the real reason is that its really like a hierarchy based on people who have worked there longer than you that get first dibs. Also, this job is not give out the best work life experience being that when I was there I felt like I was in a working environment where there was no life. Other than this things went well. – less
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Good for students, very flexible
Phone Interviewer (Former Employee), Toronto, ONOctober 2, 2013
Pros: bonuses
Cons: long hours of sitting
-Good for students, very flexible
-Didn't like the shift hours during my time there
-An excellent job to have on the side (i.e. a second job)
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Very friendly atmosphere
Customer Service Representative (Former Employee), Toronto, ONOctober 1, 2013
I've worked on behalf Canada Mortgage Housing Corporation, also referred to as CMHC. I have learned to be very organized, improved my vocabulary and overall attentiveness.
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slow paced
Customers Service representative (Former Employee), torontoSeptember 5, 2013
all desk work, call people who get upset when you call. sitting a desk for 5 more and more. very slow pasted
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peacful place to work
conducting surveys (Former Employee), Toronto, ONAugust 2, 2013
Pros: book your own shifts
Cons: get cancelled often
my communication skills got higher and better, management was great, co-workers were pretty friendly, and the hardest part was getting canceled very often
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Good work environment
Market Research Interviewer (Former Employee), Toronto, ONJuly 5, 2013
Getting to make your own hours is a plus, and it's a positive environment to work in.
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Productive
Surveyor (Former Employee), Toronto, ONJanuary 30, 2013
Pros: able to choose how i take my breaks. able to choose my work schedule to fit my life schedule.
Cons: payment schedule
As I begin every shift i would start by signing in with the head supervisor and immediately checking the board to see what project i was assigned. If it is not a project i have already been briefed on I would have to report to a supervisor to immediately be briefed on so i can start my shift right as soon as possible. I would work on the project until – more... project was completed using a script. I have learned how to communicate with people and have them interested in completing the survey. I have also learned that it is all in your tone of voice and how you propose it. The management was professional and laid back. My co-workers were excellent and always friendly and welcoming to all employees. The hardest part of the job was keeping the client patient and interested in completing the survey. The most enjoyable part of the job was always being able to complete numerous surveys and always being on the top of the chart for most surveys completed. – less
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competitive work place
Agent Caller (Former Employee), Toronto, ONJanuary 9, 2013
conducted market research and survey over the phone with individuals. called recently graduated students to follow up if they were able to find jobs on their fields. called telecommunication companies customers to make sure they are satisfied with the product and services.
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Ability to create your shifts online.
Market research (Former Employee), Brampton, ONNovember 30, 2012
sitting in a cubical while calls come through till your shift is over.
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Fun, easy going environment
Interviewer (Current Employee), downtown Toronto, ONOctober 12, 2012
Pros: very easy to conduct and stay within professional boundaries
Cons: sitting still in a cubicle your entire shift.
Pretty much you sign in then sit in your cubicle calling clients the entire shift. Sometimes doing surveys on behalf of major clients or just customer satisfaction on behalf of places like Telus.

It's an easy going environment, wear what you want etc. The management and co workers are easy going but the hardest part for me is sitting still in a cubicle – more... for hours upon hours. I have the discipline but daily? It drives me mad, I need to move and interact. It's enjoyable though partially because it is easy work. – less
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Survey's
Survey Representative (Former Employee), Toronto, ONAugust 29, 2012
Pros: if you worked after 12 you got free tea/coffee/hot chocolate
Cons: i actually enjoyed the hours
I would go to work and call various client to do survey's i had a fun time talking with the clients, it was a different work field which i enjoy getting different experiences.
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great please to work, though i disliked the cubicals
CALL CENTRE ASSOCIATE (Former Employee), Toronto, ONJune 27, 2012
Pros: great trainng
Cons: training is limited to the resources provided
Hardest part of the job was being hung up on. I always strive to provide great customer service but some people wont give yout he chance to!
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HORRIBLE PLACE STAY WAY
Interviewer (Former Employee), Toronto OntarioNovember 6, 2013
This is a horrible place to work at. I will tell you why for so many reasons. They use their workers when they need you they will call you and when they do not need you they will give you a bunch of excuses which are all untrue and irrelevant to your ability to conduct the work. For example they will send you home because your productivity is low but – more... in reality they just over booked people and it has nothing to do with your productivity. You are not valued as a worker in any way because you can be easily replaced and you will see that since they are constantly training people.

You will have supervisors that are so rude I can name a few but if you have worked there then you already know the girl that wears those gloves on her hands, has no respect for anyone and has no idea on how to actually be professional and talk to people in a professional manner. 90% of the supervisors have no clue how to smile and say hi to the workers.... why? I don't know seems like they need to learn to be a little more social.

Another supervisor that is constantly yelling over the intercom while you are on the phone conducting surveys with the people. UNPROFESSIONAL and the people that have been working there for more than 4 years have already pointed these things that need to be fixed and no one has even bother to change their attitude.

They will lie to you over and over again about getting new projects for you to work on because they don't want you to quit and go find another job.

When they train you, it's not paid for unless you work 15 hours within the first two weeks. Forget it they are not giving you the 15 hours

They constantly mess up your timetable as to when you clocked in and out because again unprofessional company that hires irresponsible people (which ironically most of the monitors/supervisors are girls and are complete airheads).

Honestly stay away from this company they need to learn if you treat people they way they do then you don't deserve to have people work for you. They are also shady very shady and I bet you if a lawyer worked there for a day he would find all the loopholes they are finding in the law to run this company. I am just amazed CMHC, CBC, Ministry of education, hydro, or TTC gives these people projects for them to run. If only these companies knew how bad they treat their employees perhaps they would reconsider.

Don't be fooled by the 'flexible' schedule you will only work there for a month or so before they will just stop giving you work or you will just become seasonal they will call you whenever they feel like too many people quit on them.

Oh and you don't get direct deposit. So 5 business days after the pay period has ended you have to go into the office personally for you to pick up your pay-cheque and stand in a long line up, because you know you have nothing better to do. – less