Accenture Employee Reviews

Found 178 reviews matching the search
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A great place to work!!
Manager (Former Employee) –  Toronto17 March 2016
Accenture is a great place to work, provides flexibility and people are always ready to collaborate and help.
At the same time sheer scale and complexity of work can create an stressful life for an individual however, people who are looking for challenging assignments, this is a great place to work for those.
Pros
Smart people
Cons
Long hours
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A fantastic company with great and very smart employees
Associate Partner in Technology (Former Employee) –  Toronto, ON13 May 2016
Knowledge sharing was a key to the success of the company and the success of projects as examples and people who had done the same thing were out there somewhere in the word. One of the first companied who posted a knowledge exchange to provide for sharing of work products and experience.
Pros
Great opportunities
Cons
Travel
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Typical day
Customer Care Agent (Former Employee) –  Burnaby, BC31 December 2013
This is an inbound call centre with high volumes of calls. Types of calls vary but customers are usually upset about their bills or smart meters.Lots of collection calls and making payment arrangments with customers as well.

Typical day would involve sitting at a desk at least 96% of the day. This is tracked and if your not meeting this metric you get "coached"
The length of your call is tracked. Calls must be within a certain acceptable call length & if you dont meet this metric your "coached"
Customers can be rushed off the phone by an agent to meet this metric which is not good customer service. Some metrics can be very difficult to maintain.
Some of your calls are recorded and scored. This is also a metric.
There is verbatim scripting and you can get scored down on this metric for not using the exact words.This position is highly micromanaged and if you dont meet the metrics your shown the door.
This position leaves very little room for creativity and individuality.
If call volumes are low, they may send you home without notice.

Unless your one of the top performers, there is vey little choice as to what shift you work. You are hired as a "casual" with very little chance of becoming a permanent employee, so no benefits.
The other staff members are very friendly as well as the coaches, but the only thing management cares about is the numbers.
Pros
decent salary
Cons
micromanaged targets that are very difficult to meet
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Good benefits for the employees
Senior Software Engineer (Former Employee) –  Philippines27 July 2014
It offers good benefits to the employees. But the work is very difficult and no work life balance.
Pros
Offers good benefits
Cons
No Worklife Balance
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Fun to work
Customer Service Representative (Former Employee) –  Thorold, ON3 June 2016
I love the fact that they take the time to properly train the new employees.
they have a lot of support and tools to get you through the training and succeed in your work
Pros
great hours for working mothers
Cons
longer than the daycare hours
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Good career model with good salary
Management Consultant - Strategy & Transformation (Current Employee) –  Ottawa, Ontario20 January 2013
Good career model with good salary, great co-workers, international work opportunities.
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Typical consulting firm - low work life balance, high turn over rate
Business Analyst (Former Employee) –  Toronto1 March 2013
- A great company to start your career with...highly recognized from a resume's perspective
- Great people. Management provides meaningful career advice (specialization, skills, industry, etc)
- Opportunities to learn technology is limitless
- Very competitive...limited spots for promotions every year
- Highly political...at times high performers are not recognized due to lack of attention seeking activities
Pros
good place to obtain technology skills
Cons
company is growing too big too fast, management focuses too much on making profit rather than developing quality work
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Productive
Inbound Customer Service Rep (Current Employee) –  Thorold, ON3 June 2014
.Great benefits, great co-workers, hard working supportive management team, inclusive culture
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Good salary but no personal relations
Consultant (Former Employee) –  Toronto, ON2 June 2014
Good salary but no personal relations. The hardest part of the job is when you have to accept roles that are out of your comfort zone which is fairly frequently.
Pros
Good employee benefits
Cons
Poor level of personal relations
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Great place to work.
J1F/Analyst (Former Employee) –  Philippines26 September 2012
My normal days at work was usually busy. What I have learned was to be more professional and need to work as a team in able to finish the task on time. The management provides their employees the needed support especially on the critical time of the job. Working with my co-workers was fun, although we have a normal busy day we still have fun while working and everyone in the team has a good work attitude. The hardest part of this job was having a long working hours. The part of the job that I enjoyed most was working with great people.
Pros
food and transportation allowance during overtime.
Cons
long hours of work.
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Best call center I have worked for so far.
Bilingual Customer Service Agent (Former Employee) –  St. Catharines, ON2 July 2014
-laid back environment
-clean work space
-positive people
-excellent benefits
Pros
Free food on hollidays and special days
Cons
Managers are always on vaction
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Good for gaining experience
IT specialist (Former Employee) –  Toronto, ON25 September 2015
Good place to work for few years to gain experience in desired field, possibly travel and experience different industries in different geographies.
However, be prepared to work very long hours under lot of project deadline pressure.
Consulting culture in Spartan... Sink or swim, So one project you could be a hero, the next you will be a zero and a candid for dismissal.

Most employees leave after 1 to 3 years.
Pros
gain expeirence
Cons
everything else is less than ideal
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Accenture is one of the best company to work for.
SENIOR ANALYST (Current Employee) –  Ottawa West, ON9 May 2016
Accenture is one of the best company to work from every aspect of the job requirement.
If you get a chance for accenture dont miss it.
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Review
Consultant (Current Employee) –  Toronto17 July 2012
- too much politics
- turnover rate is way too high
- low salary
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Operational Excellence
Workforce Intraday Operations Analyst (Current Employee) –  PH8 April 2016
I like that the company invests on innovation to improve work process in general. The cultural diversity gives everyone a good sense of being part of the company as a whole.
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what is the salary for Sr Manager or Manager
? (Former Employee) –  Toronto16 June 2012
wonder whats the salary for Sr Manager and/Manager for some one who is 8+ yrs exp in SAP various module.
Pros
salary
Cons
salary
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Productive
Customer Service Representative (Current Employee) –  Thorold, ON16 June 2014
This company is a nice company nice buiding good benefits as well
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Accenture Canada
Business Support Services Lead (Director) (Current Employee) –  Vancouver, BC24 February 2016
Accenutre Canada has a great corperate culture. Lots of opportunity to move through the organization while gaining some great experience
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The company is very diverse and you get to experience to travel for work with clients and project teams.
Project Control Services Manager (Current Employee) –  Mississauga27 June 2015
The company has a very structured performance management and empowers employees. You will be given the opportunity to travel when your skills are needed for an onshore assignement. Working as a team in this company is a great deal.
Pros
Great benefit
Cons
Long hours of work
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A lot of learning opportunities
Financial Management Analyst (Current Employee) –  Mississauga, ON27 April 2016
Face a lot of challenging tasks and get to work with very smart people. Works can get repetitive with same monthly and quarterly tasks.
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Overall rating

4.0
Based on 8,863 reviews
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3.7
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