Pros: fair salary and benefits
Cons: no flexibility with time and breaks.
Very structured. Co-workers are good and friendly. I learned about the Hydro structure, including Power Smart, Outages, Safety at work and outside.
The hardest part is that there is no flexibility in talking with customers. One has to structure the call to be within a timeframe (3-325 minutes) which leaves explaining to customers rushed.
Also if one is on call and extends to break period, you have essentially "lost" your break time and is considered non-compliant.
The most enjoyable is the people I work with and the camaraderie.