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Accenture
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2,140 reviews

Accenture Employer Reviews

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Productive but Hectic
Customer Service Representative (Current Employee), Thorold, ONAugust 9, 2013
Pros: lots of overtime opportunity
Cons: low pay and not enough scope of advancement
Fast paced work environment.
Really hectic at times and repetitive work.
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• Around 7 years of experience in Complete Software Development Lifecycle involving Application Analysis, requirement analysis, system design, develop
Net Developer (Current Employee), Edmonton, ABAugust 7, 2013
• Involved in all phases of Software Development Life Cycle (SDLC) in developing the application.
• Created UML diagrams like Case Diagrams and used them in developing and testing the application.
• Involved in designing user forms, web pages, interfaces using HTML, CSS, XHTML, Web server Controls.
• Performed client-side and server-side form validations – more... using JavaScript and ASP.NET validation controls respectively.
• Extensively used ADO.NET objects like SQL command object, data reader object, dataset object, data adaptor object for developing data access layer for the application.
• Involved in Database Design on SQL Server 2008 and responsible for writing Stored Procedures, User Defined functions, Views and Triggers using T-SQL.
• Involved in writing complex SQL Queries and provided SQL Scripts for the Configuration Data which is used by the application.
• Extensively involved in coding of Business Logic component using C#.NET
• Involved in understanding the Business Rules for Driver Record and Issuance Verification Solution (DRIVS) and implementing and integrating with existing modules in the application.
• Involved in enhancing and implementing new rules into the business logic using C#.
• Performed the move process for moving the application to various environments QA, UAT, Staging and Production.
• Supported the already implemented Dealer Licensing Registration Solution (DLRS).
• Implemented new Business Rules and change requests in the DRIVS module.
• Analyzed the existing module and fixed the bugs reported by the client.
• Actively involved in writing technical specifications and documentation of the project. – less
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Not the job for me
CUSTOMER SERVICE REP (Current Employee), Thorold, ONJuly 14, 2013
Pros: they give out lots of free food
Cons: mondays are always 10 hours and call after call
Accenture is not the place for me. There systems and procedures need to be updated. To many chiefs not enough indians. The managers not friendly and respectful of there employees. You are working on the system all of a sudden it logs you out and you cant get back in. The billing is hard to explain to people ,they send out spread sheets with invoices. – more... The people are down and depressed. The people are friendly for the most part.The hardest part of the job is trying to find info on the system they have. Its junk.....The most enjoyable part is when I drive home. – less
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A busy and always changing environment bent on customer service
Customer Service Agent (Current Employee), Burnaby, BCJuly 11, 2013
Pros: teams had their own manager to turn to and activities
Cons: alot of overtime during storm season and no benefits or vacation pay
a day at work can be fast paced with calls from angry customers disconnected of service or past due notices. Had to handle calls from customers regarding the smart meter projects and how to apply for power service for construction. I also educated people on reducing their costs or dealing with their accounts to keep them manageable. I also dealt with – more... power outages on a small scale of a couple hundred to tens of thousands in larger outages planned and unplanned. I also helped people open and close accounts on move ins and outs as well as new company accounts not just residential. – less
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Very good place
Consultant (Contract) (Former Employee), Toronto, ONJuly 8, 2013
Pros: positive place to work
Cons: sometimes it's a tough job
I loved it here and was sorry when my contract ended. I was renewed 4 times in 3 years. Great place.
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Typical consulting firm - low work life balance, high turn over rate
Business Analyst (Former Employee), TorontoMarch 1, 2013
Pros: good place to obtain technology skills
Cons: company is growing too big too fast, management focuses too much on making profit rather than developing quality work
- A great company to start your career with...highly recognized from a resume's perspective
- Great people. Management provides meaningful career advice (specialization, skills, industry, etc)
- Opportunities to learn technology is limitless
- Very competitive...limited spots for promotions every year
- Highly political...at times high performers are – more... not recognized due to lack of attention seeking activities – less
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Fun and challange
Customer Services Rep (Current Employee), Burnaby, BCFebruary 14, 2013
Pros: n/a
Cons: n/a
Its a nice eviroment that combine fun, challange and self learnig
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Good company to work for
Systems Analyst (Former Employee), Edmonton ABJanuary 22, 2013
Pros: great christmas party
Cons: long hours
Part of conversion team. Preparing data conversion from old legacy system to the new interface.

Very complicated processes, to ensure that the historic data translated correctly to the new scheme. Intensive testing including unit, system, regressive ands user testing.
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Good career model with good salary
Management Consultant - Strategy & Transformation (Current Employee), Ottawa, OntarioJanuary 20, 2013
Good career model with good salary, great co-workers, international work opportunities.
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Productive and a great place to work
Project Management Officer (Sr. Assistant) (Current Employee), Madaluyong, PhilippinesJanuary 11, 2013
- Fun at work
- Share knowledge to colleagues for better improvement
- Conducting assesment and help improve all resources.
- Jolly team mates
- When issue arises but this is manageable.
- When we work together as a team.
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The position was internal technician support role, I worked in a team, reported to my manager, responsibility of over 200 desktops and 100 laptops,
Help desk (Former Employee), Ottawa, ONJanuary 10, 2013
 Successfully and completed the network upgrade project with teammates, set up new router and switch, changed all cables and connector, increase the LAN speed from 100M to 1G
 Built new system with different PC components base on employee requirement
 Resolved all the hardware and software problems, prepared the device as needed
 Installed the new – more... system and upgraded exist system
 Successfully provided technology support for the internal employee
 Managed the user information on the server, improved the safety of employee account
 My co-work was very friendly, I learned many things and experience from them. I am respect them very much
 The job gave me the real work experience in Canada, learned the coporation culture, I helped the employee to resolved many problems, brought me the confidence – less
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 The position provided a worldwide technician support by 24/7, I worked in one of the help desk term focus on Asian market
Help desk (Former Employee), Ottawa, ONJanuary 10, 2013
 Professionally communicated with client by Cisco Agent Desktop system
 Successfully resolved the technician problem by Technical Support Database
 Documented and reported the project status by HP service manager ticket system
 Professionally translated between technician team and clients
 Successfully resolved problems in Citrix system environment
 – more... Professionally managed iPassConnect system, promoted the security from remote login
 The most difficult part was sleeping in daytime because this was a over night shift
 I enjoy to help people, when I resolved a problem, it made me feels very well – less
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Good working environment and tools provided
Customer Service Rep - Full-time (Former Employee), Calgary, ABJanuary 5, 2013
Pros: able to put my customer service skills to work
Cons: a lot of complaining customers
Call center environment with not much variety of tasks. A lot of time spent calming and teaching customers about their bills and about the electricity industry as a whole. Good learning experience but a lot of stress to heighten production and continuous monitoring of every available minute of work.
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great people and great knowledge mangement
Project manager; PMO specialist; Process engineer. (Current Employee), TorontoJanuary 3, 2013
great people and great knowledge mangement
great Christmas gifts from program/project
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Great learning opportunity
Program Management Office Analyst (Financial) (Former Employee), Montréal, QCOctober 23, 2012
-substantial training
-great employee program
-challenging work
- great work environment
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Good values, people care, great culture; review process leaves one wanting
Senior Analyst (Current Employee), On the roadOctober 14, 2012
Great culture. Wonderful people. However, the ability to really be 'outstanding' is hindered by the fact that our leadership only cares about deliverables. They don't care about value if it isn't paid for...

Review process isn't great. It's not bad, but if you're proven to be great, and rated as such, certain things should be expected.
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Too Many Ifs.
Client Services Representative (BC Hydro (Former Employee), Burnaby, BCAugust 22, 2012
Pros: great trainers, peers and management
Cons: uncertainty of schedule, guaranteed hours, no benefits for a long time, and taking legally entitled breaks, out of schedule may cost you your job.
Great place to work however the following shortcomings are hard to ignore.

Becoming a permanent employee is not easy. Therefore one cannot realistically expect benefits or paid vacation within their first year of employment.

Metrics are micromanaged to the point where one has to choose whether one would prefer to take one's legally entitled scheduled – more... breaks and be out of compliance or sacrifice one's legally entitled breaks and fall out of compliance (repeat 'offences' will literally cost you your job). – less
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friendly work place
CIO Service Desk Specialist (Former Employee), ottawaAugust 7, 2012
Pros: work environment - working from home posibility
Cons: unstable late working hours
• Provide professional telephone answering service
• Taking Interactive voice mail
• Filtering calls to various escalation team taking service for various companies
• Accommodate call overflow service
• Provide support for the Stanford Hospital response line for quick for technical support, such as password reset, network printer installation and multiple – more... various technical services.
• Administer the online Myhealth internet tool for Stanford clinics.
• Web service and reservations systems by helping clients fill out forms.
• Web support & more for Future Shop and BestBuy Canada – less
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Nice place to work if you like Natural Gas
Customer Service Representative (Former Employee), Fredericton, NBJuly 21, 2012
Great management, great workers, not the most desirable jobs, a.k.a. billing, emergency, collections
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The Best of the Best - Nobody else comes close
Partner (Former Employee), Calgary, ABJune 29, 2012
Pros: leadership, training
Cons: long hours, highly competitive environment
Accenture developed a firm foundation for their business model in the early 60's. Their focus, integrity and leadership propelled them to the head of the pack, and they continue to outdistance their competition. Best firm I ever worked for.

About Accenture

For Accenture, the accent is on helping businesses improve their performance. The world's largest consulting firm, Accenture offers – Read more