Customer Care Representatives
Accenture Utilities BPO Services - Thorold, ON

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Customer Care Representatives with Niagara's Top Contact Centre - October 21st Start Date!

Join Accenture for a customer care career that keeps you motivated and moving forward!

Use your skills to provide high-quality, long-term services for our global clients, helping them to achieve high performance. Develop your expertise, while you work with the best people worldwide, in a team oriented environment. If this is your idea of a typical working day, then Accenture is the place to be.

The Company

Accenture Utilities BPO Services is part of Accenture, one of the world's leading management consulting, technology services and outsourcing companies. We've built a reputation for providing superior customer care in the utility industry, setting the benchmark for excellence throughout our Canadian call centres. Our team deals with more than three million customers who rely on us for support with their accounts.

The Opportunity

We believe that satisfied employees result in satisfied customers! Our Niagara contact centre is a showcase facility for Accenture, offering employees an ideal working environment. We want our people to stay, learn and develop, seeing a career with Accenture as a long term opportunity. It all starts with the right attitude, a commitment to excellence and exceptional training.

We are looking for Customer Care Representatives at our Niagara contact centre. Permanent opportunities are available in variable hour positions working 20 - 24 hours per week, with schedules driven by peak business needs.

Specific responsibilities include:

Provide excellent customer service in an inbound customer contact environment
Quickly analyzing and interpreting customer inquiries to identify customer needs
Listen attentively to customer concerns; demonstrate empathy
Ask questions as appropriate to discover needs while effectively keyboarding to capture information
Fulfill customer expectations in a way that also complies with policies, practices and procedures
Identify and resolve complaints, influence to achieve a solution mutually satisfactory to the customer
Clarify customer requirements; probe for and confirm understanding of requirements or problem
Contribute ideas on ways to resolve problems to better serve the customer and /or improve productivity
Participate in activities designed to improve customer satisfaction and business performance
Maintain broad knowledge of client products and services . Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking

Customer service and/or collections experience
Excellent communication, listening and interpersonal skills
Technically savvy
Detail oriented
Ability to work independently and exercise good judgment
Ability to adapt to quickly to changing situations
Dedication to continuous improvement and customer service excellence
Previous Call Centre / Contact Centre experience an asset
A great smile!

Competitive hourly rate
Extensive paid training
Chill-out areas (including complimentary coffee, tea, and hot chocolate!)
Spacious work stations
Take The Next Step!

If you're a positive, professional team player who enjoys problem-solving and a high energy environment, please apply online at:

Accenture is a global management consulting, technology services and outsourcing company, with 257,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$27.9 billion for the fiscal year ended Aug. 31, 2012. Its home page is

We are committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply. Accenture promotes a workforce that is reflective of the communities we live in and the clients that we support. At Accenture, we believe in inclusion and diversity.

About this company
Our customer care centres are friendly, fast-paced, professional environments that are conducive to the ongoing learning of new skills....