Inside Sales Office Administrator
Abell Pest Control - Dartmouth, NS

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Abell Pest Control – Inside Sales Office Administrator (No cold calling required)

Summary

A unique administrative customer service role with an incentive!

Reporting to the Branch Manager you are the first point of customer contact at the Abell Pest Control Dartmouth Office handling inbound calls with the objective of securing the sale and scheduling the service.

This role combines administrative, customer service, employee interaction with warm sales from inbound client leads. No self-sourcing, no cold calling, you are a solutions provider for inquiring clients.

We offer a competitive commission unlike any other administrative role for scheduling services and providing solutions. It’s fun, challenging & rewarding!

Responsibilities

Responsible to answer incoming telephone calls; team assigned, phone shift rotation
Provides exceptional customer service through in bound call management for all service inquiries, commercial and residential
Create customer account records for all new service inquiries (Contact Database Management)
Ensures data entry work is completed and in flow with month end processes
Schedules Route Managers and home services utilizing electronic scheduling and GPS positioning
Audits residential sales tickets for accuracy and compliance, completing sales process
Accounts Receivables: Deposit inbound funds: cheque deposit, electronic funds management
Electronic Document Management, Filing, Courier, Email, Fax, Mail Distribution for all customer correspondence
Team coordinated month end procedures

Skills Required

Fluent English; Written and verbal communication, interpersonal and support skills
Usage of IT related hardware and software, Dual Monitor Environment, VOIP Telephones
Abell Pest Control -- Inside Sales Administrator (No cold calling required)

Summary

A unique administrative customer service role with an incentive!

Reporting to the Branch Manager you are the first point of customer contact at the Abell Pest Control Dartmouth Office, handling inbound calls with the objective of securing the sale and scheduling the service.

This role combines administrative, customer service, employee interaction with warm sales from inbound client leads. No self-sourcing, no cold calling, you are a solutions provider for inquiring clients.

We offer a competitive commission unlike any other administrative role for scheduling services and providing solutions. It's fun, challenging & rewarding!

Responsibilities

Responsible to answer incoming telephone calls; team assigned, phone shift rotation

Provides exceptional customer service through in bound call management for all service inquiries, commercial and residential

Create customer account records for all new service inquiries (Contact Database Management)

Ensures data entry work is completed and in flow with month end processes

Interacting with Service Route Managers

Schedules Route Managers and home services utilizing electronic scheduling and GPS positioning

Audits residential sales tickets for accuracy and compliance, completing sales process

Accounts Receivables: Deposit inbound funds: cheque deposit, electronic funds management

Electronic Document Management, Filing, Courier, Email, Fax, Mail Distribution for all customer correspondence

Team coordinated month end procedures

Skills Required

Fluent English; Written and verbal communication, interpersonal and support skills

Usage of IT related hardware and software, Dual Monitor Environment, VOIP Telephones

Usage of Microsoft Office ( Word, Excel, Outlook)

Strong customer service skills

Inside sales experience an asset, full training is provided

Exceptional organizational, coordinating skills and multitasking abilities

Strong attention to detail and high level of accuracy

Team player, work in admin group environment
Strong customer service skills
Inside sales experience an asset, full training is provided
Exceptional organizational, coordinating skills and multitasking abilities
Strong attention to detail and high level of accuracy
Team player, work in admin group environment


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About this company
Abell Pest Control is a family owned Canadian company dedicated to providing effective, professional and courteous service in pest...