Pros: excellence rewards, open door policy, work life balance
Abbvie very good company to work for, I work closely with internal and external users to support them with issues related to our clinical system and applications, currently our team consist of two clinical support coordinators in US and two in Germany along with three project managers. I learned a great deal with the various systems, system integrations, the clinical research process and the process on how to handle all aspects of the job such as the ticketing process, escalating other issues to IT, testing in various testing environments to troubleshoot issues. I Work very closely with project managers, testing new applications and system before implementing, creation of UATs, testing of UATs, creation how to documents for system support coordinators and end users, and the learning new systems and applications. Work very closely with the clinical research IT group to execute various change request and executing scripts from back end to resolve various functionality issues. I enjoy every part of my job but love to hear a user express their gratitude when being able to resolve their issues.