Customer Service Representative (Former Employee), Harrisburg, PA – April 9, 2014
log in to our phones and take calls from customers regarding sales and technical issues How to engage with customer even when they want to speak Strong management team Great team of people who helped encourage each other sitting so long accomplishing the call volume a day
Sr. Quality Engineer (Contract) (Former Employee), Bothell, WA – April 9, 2014
Pros: good working environment
Cons: not much room for advancement
I contracted at AT&T for almost 3 1/2 years as a quality engineer. My days consisted of creating test cases from technical documents and executing test cases. I also sat in on call meetings with developers, project managers, other QE teams, and 3rd party vendors. Our job was to test the product at the specified AT&T certification level and then at the – more... end of the testing either mark the product as AT&T certified software or not. I enjoyed working with my team the most. – less
cultral diverese and deelply involved with the devlopment of agents
Quality Analyst (Former Employee), Mobile, AL – April 9, 2014
My day started with viewing/responding to emails, I prepared for daily/weekly meeting and new hire classes. The management team and the job culture was great, we all worked together to meet the clients needs. I enjoyed my job due to being able to train and develop agents and see their progress and growth.
Premises Technician (Current Employee), Austin, TX – April 8, 2014
Pros: good benefits
Cons: no schedule hours
AT&T take the time to trained you. We do a lot of overtime. the best and the worse part of the job is go to the customers houses. Sometimes we go to a house that we can not even see the floor under the mess.
Cons: attendance policy was rough the first few years, until you got your own attitude set on what is "ill", and what is "i want to play"
I did many things while at this job - from answering phones in the call center, being promoted to be an administrative assistant, then being promoted to a 1st level manager. Managers were fantastic. They went out of their way to see that you improved constantly, that you knew what was expected of you each day, week, month and year, and they assisted – more... you in meeting and exceeding you objectives. The hardest part of my job was when I had to terminate employees. The most enjoyable part was watching one of my employees get selected for one of the yearly awards and go on a trip with the Vice President of AT&T.
I was so sorry to see the company close their doors in 2005 and then watch as the leased the name out to a competitor. – less
I am an energetic person with 34+ years of experience in both corporate and retail business with strong communication and organizational skills.
Sr. Manager-Quality Assurance (Former Employee), St Louis MO – April 8, 2014
Through many years of training, personal growth and promotions, I have held a variety of jobs which ranged from customer service, administrative assistant, requirements analysis and ended my career performing software testing. I was responsible for writing requirements, requirement analysis, test planning, test case creation, estimation of projects, – more... metrics, and defect management on multiple applications. – less
Retail Sales Consultant (Former Employee), Huntington Beach, CA – April 7, 2014
I loved going to work everyday! Not only were all of my co-workers amazing, memorable people to work with, but all of the customers as well! From troubleshooting an issue on a customers device to migrating a family over from not only their cell phone company, but also their cable and home security company as well it was always a new adventure and a – more... lot of fun! I also really enjoyed the fact that YOU created your salary! – less
Working for AT&T as as a sale person means working on the bottom level with little to no chance to move on. They have a workforce development structure in place for those looking to go back to college but the reality is that those working on the outskirts away from a central market are often overlooked. Most advancements come from highly competitive – more... districts. As a sales person the store will become your life as the pay will force you to work during the evenings and weekends. The balance between work and personal is awful. You will be a slave to retail.
This company pays extremely well but they have a high turn over rate. They subscribe to all LEAN and Six Sigma practices and strive to cut down on loss and improve optimization.
Working for a company this large leaves you with a feeling you are not important but that's just the nature of working with a company this large. Those in the industry looking to improve their own practices should look to AT&T as a model. – less