Great training, above average organization and management, Stressful work environment
Customer Service Representative (Former Employee), Chatham-Kent, ON – June 22, 2015
Pros: training, hours
Cons: customers and job specifications
. 100+ cold calls from an all american clientel with over %50 ratio of irate customers looking to receive rebates on purchased items and plans. . I learned how to deal with angry customer, cold calling criteria, trained on intricate computer systems and department communication procedures and guidelines. . Management had a well organized establishment and rigorous training to ensure everything and everyone was fitted to the highest potential . Co-workers were usually irritated and moody because of the irate customers but generally nice people to be around. . The hardest part of the job had to be the irate customers and the most enjoyable part was the hours worked.