Pros: pay, benefits, education
Cons: management, hours, meetings, workload
This place is a great overall company to work for. (If your not going into retail). I have noticed in the store where I am working out of in Rockwall Texas has a horrible working environment.
We cant keep new hires past 2 months due to the overall aggressive coaching approaches managers. The best way I can describe it is, our store and assistant managers have lost the human element within the work environment. Meaning it does not matter if a customer is coming in for a quick transactions, broke or unemployed, having a heated issue there are a set of processes that one must follow during every transaction if you want to be a member of a retail corporate stores roster, and remain one. You may take 8 to 10 customers a day and every transaction must be perfect with no errors or there will be documentation of that error. After to many documentations there begins a number of discipline processes until dismissal of your employment. We MUST sell every solution to the customer tablet, phone, digital life, uverse, plan change, or insurance and accessories or it is a failed interaction. There's also a survey that you must be at 100% at or more documentation. After the customer has just spent an hour with you. Every customer must leave with more than what they came in with. That hits 15 metrics we must be all green in daily or that's reason for more coaching.
I have been with AT&T for a number of years, I am a top performer, I clear $5k before taxes every month, but it does not matter how successful you are, you are never good enough, you will also have someone standing behind your shoulder – more... with every customer to insure there are no errors in a transaction.
The micro management within the corporate AT&T stores or at least the one I work out of is not healthy for the individual who wants to be able to sale and be left allow. There will be meetings weekly, daily coaching sometimes after every customer on what could of been a better way to build value or sale to the customer. The store stays busy. I sometimes have to force breaks or lunches or you'll never be able to go.
One more thing new hires should know about is attendance points, you start at 0. When you reach 6 you will be let go. So every time you miss a day that is 1 point. It does not matter the issue, excused with doctors notes or family illness or car trouble. Also do not be late, being late 5 mins up to 14 mins gets you .25. With higher number for being late. This means being late to work, meetings and even back from breaks or lunches.
All of this started really last year in 2014 late 2013. Here I am updating my resume in 2015 after years of services. 1 year of new management has drove me away. It's sad for sure.
Good luck! – less