Project Manager / Program Manager (Former Employee), Kirkland, WA – May 4, 2013
Pros: loved this job
Cons: a little disorganized
This was working for a branch of AT&T developing, training, and implementing a new product. The work was fun, challenging, and creative. I was a contract employee.
We are relay operators where as we dial out numbers for the hard of hearing or speech impaired to communicate with hearing people.
Supervisory and Office Support (Former Employee), Augusta, GA – May 3, 2013
Cons: the job will be ending as of may 24, 2013
The most enjoyable part of this job was helping the hard of hearing place calls to their loved ones or to a business or whomever it may be to communicate.
Fun and Management Opportunity work place with team oriented values
Sales Representative (Former Employee), Atlanta, GA – May 3, 2013
Pros: great networking and customer service experience
Cons: crazy neighbors in strenous weather
Hard working training program which can be irritating and filled with pointless tasks. After training process, you own your own team and put the new hires through the same process and earn a percentage of their sales. Sales are typically easy because the deals they provide sell themselves and have various ways of satisfying the customer technical demands – more... while meeting their financial capabilities. – less
very good place to work if your looking for security & benifits without any questions asked or requirements based on your personal lifestye , ETC.
Communications Technician (Former Employee), Dallas, TX – May 3, 2013
Pros: very up to date
Cons: government mandated encumbrances (management & union)
typical day @ work was the last in an evolution from start to finish . I started out as central office installer(installing power system & centrol office switching systems), went to Outside Network Repair & Maintenance, then transferred to special services network maintenance & repair(Call Center/Test Center) , last days at work , involved takeing trouble – more... reports from all types of customers(local,rboc,long distance operators & all multi-lata 911 systems(city & county). , I learned that knowlege & understanding of how the various systems worked was KEY to getting the job done ; Management of the company was adequate , but not neccessary for job assignment & completion thereof . ; co-workers & myself were Orginized union , some individuals were "NOT" union , that in itself created mulitple problems for everyone & friction(just imagine the scenerios) scheduling vacations, timeoff , hours worked , ETC>! I got along with my fellow employees without any problems , I worked with them on schedule,vacation,days off, ETC. ; I never had a problem with another employee or management person , NONE. ; I Never spoke with disrespect or disregard about another person(Mangement or Union) , not that I wasent aware of problems that others were haveing in regards to Management/Union , ETC. ; I would say the hardest part of the job was haveing to work NIGHT shift( occassianly ; most enjoyable part of the job was taking a report & resolving it expeditiously without a lot of intervening activity(wasted time/effort/callouts/referrals/retesting,ETC). – less
Senior Network Systems Engineer (Former Employee), San Roman,CA – May 2, 2013
Pros: open schedule
Cons: healthcare, job security
I learned that time managment is highly valued at AT&T. My co-worker were very enjoyable. And the hardest part of the job was project changes that delayed the work.
Nice break room, good benefits, little advancement
Business CS Specialist (Former Employee), Bloomington, MN – May 1, 2013
Pros: na
Cons: union
Transfered wireless numbers to existing or new accounts Ported numbers from other providers Credit evaluations Worked past due accounts and collect payments Inbound/outbound calls to collect on delinquent accounts Research misapplied payments or credits to accounts Reconciliations on accounts Coaching/monitoring representatives Handled escalations from – more... various sources Selling new phones, calling plans, text messaging, and data Loved working with co-workers Good benefits – less
An interesting experience trying to provide overall quality of service for video/audio/internet to residential & business customers.
Uverse Technician (Former Employee), Dallas, Texas area – April 30, 2013
Pros: consistent work availability
Cons: work schedule often too long with insufficent break time.
Providing this service to residential and business customers could be very rewarding through the satisfaction gained via interaction with the customers. AT&T middle management seemed more concerned with established abstract internal metrics rather than the quality of customer service and engendering customer loyalty. All of my co-workers shared a common – more... attitude towards positive customer service....although it was sometimes hindered by the above style of management, often long and erratic work hours, personal time scheduling difficulties, and an uncertainty of implied attitude towards job security. – less
Customer Service Rep (Former Employee), Kennesaw, GA. – April 30, 2013
Working for an AT&T call center as a customer service representative was a great place to show teamwork abilities. Each team was able to win prizes once a month and we really worked together to be best by showing quality work.
Customer Service Professional (Former Employee), Lafayette, LA – April 29, 2013
Pros: excellent health, vision and dental insurance.
Cons: inability to leave cubicle.
Daily routine of constant call taking handling a variety of customer issues. A position for someone who is interested in being stationary throughout their shift and is capable of dealing with sometimes irate callers.
