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4,008 reviews

AT&T Employer Reviews

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Great place to start your career
Retail Sales Consultant (Former Employee), Columbia, MDApril 17, 2014
Being an AT&T RSC was one of most fun experiences I have ever had at a job. A positive attitude will get you everywhere. This is a job that requires a constant motor because you will be constantly busy with customer interactions. As any retail job, the hours may be the toughest thing to get adjusted to but if you work hard, you will be rewarded with – more... greater commissions – less
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Very fun workplace with different goals that are very attainable.
Customer Service Representative (Former Employee), PhilippinesApril 16, 2014
Pros: sometimes we have free lunch or coffee once we attain our goals
My job is to handle bill concerns to further educate customers with their bills, providing good customer service on each call and attaining sales opportunities. Being in that company gave me more confidence to talk to people and gave me knowledge on how to sell a product. My co workers at that company were just encouraging, they helped me throughout – more... my training until I got assigned to a team, giving me motivation that I needed. Probably one of the hardest part of being a billing representative was the angry customer that just keeps yelling. throughout my training I cried once or twice, but with the help of my co workers and supervisor I grew stronger without even being bothered on how customers react on each call and just focus on doing the best I can to assist them with their needs. During shift it gets really fun with the goals that are provided to us to reach within an hour or so for prizes etc. With those goals given I become more competitive throughout my shift and end the day with a lot of things accomplished. – less
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Only if...
Premises Technician (Current Employee), Houston, TXApril 16, 2014
I would say that working for AT&T has taught me a great deal as to how important the customer base is to a company, rather than the customer alone. A typical day starts with a morning huddle where management informs the crew of the days agenda and targeted points. I then dispatch to my first job which could be a repair or install and continue to complete – more... the job and move forward to the next. I learned to push myself for job completion in many various elements and environments. I have realized that I can be a great independent worker. I am one who is used to working with or on a team. Management seems to lack management training. The same goes for our premises tech team. We are only taught so much before released out on our own. Fear is a driving element for management to keep us moving forward. This leads me to the hardest part of the job, which is the red tape, and the lack of proper leadership. The ones that work along side me are not happy at most due to the same reasons of mine I have noticed. This tends to create a lack of interest in actually doing the job, or doing it well. I have struggled with the repair side, because of the lack of craftsmanship from other tech installs, which causes my metrics harm, and in turn, my job security. The elements, the environments and the labor are not nearly as stressful until combined with the pressure from management and the time given to complete said job. There are many perks to the job as well. I enjoy being autonomous. the ability to make the decisions on my own and still meet the expectations of the company are a big plus. The customer interaction is also a great reward for me. Then there are the benefits which assist in many ways, including being unionized,, the 401k, and all medical, dental, and vision care that one needs. – less
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Productive and fun work environment with ability to grow
Customer Service Sales (Current Employee), Wichita, KSApril 16, 2014
Day at work is makeing and receiving calls to business clients and solving issues in a timely manner. I would like to move into management or at the very least a trainer. I have been a manager and I treat my co-workers with utmost respect. Hardest part of the job is letting someone that you have developed a relationship with go. I throw myself into – more... any job with total enthusiasm. – less
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Broadband Division
Account Manager Major, Broadband division (Former Employee), San Juan, PRApril 16, 2014
Pros: without input and output schedule
Cons: live insurance and health care plan
I like to work at different levels of customers in the area of broadband and very professional team working and equal working environment
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Custom Communication dba AT&T
Sales Representative (Current Employee), Knoxville TNApril 16, 2014
Pros: nice stores, great product, great management
Cons: hourly pay rate, dealer store limitations
Small company feel with huge corporate advertising. Dealer locations are not fully functional AT&T retail stores. Some of the consumer experience is lost due to limitations. Overall the upper management is capable and the company is growing very fast.
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I great place to be employed
Lucky marketing (Present) (Current Employee), atlantaApril 16, 2014
Pros: working in places you may not be financially able to attend
Cons: contracted jobs are short
Hardest part of the Job would be outside events, but Work is work and I will not complain about a job. My management coworkers and company are all great like a family. Will gladly recommend people look into them
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Ok place to work if you enjoy telecom
Premises Technician (Current Employee), Pearland, TXApril 15, 2014
I like the place of work, just the type of work is not for me. good crew members to work with.
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Fun
Retail Sales Consultant (Current Employee), Independence, MOApril 15, 2014
Goos job. great benefits. Wish the hours werent so bad as it makes it hard to raise a family.
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A Competitive, Utility Company
Facilities Technician (Current Employee), Miami, FLApril 15, 2014
Pros: compensation, and health benefits
Cons: changing shift hours, old vehicles
In 13 years there have been many changes and adjustments to my daily routine. However, the company still remains a place where a hard working individual can succeed. If you have a reasonable amount of common sense, and are not looking to do as little as possible, this is a job where you are compensated handsomely. From time to time there can be personality – more... conflicts between management and the craft employees. However I have personally found that any difficulty can be resolved with open communication and respect for one another. The same can be said for co-workers. Any difficulties, or differences easily resolved. The hardest part of my routine would have to be that every once in a while management makes adjustments to daily priorities. Most times all this requires an adjustment to how I approach jobs and using different forms, or test systems to ensure service. The most enjoyable part of my job is that it allows me to spend time with, and support my family. – less
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The industry changed out from under AT&T.
Project Manager (Former Employee), Cincinnati, OHApril 15, 2014
Continued downsizing and outsourcing in the late 90's and 2000's impacted the ability of the teams to deliver.
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Trade your life for Pay
Assistant Manager (Former Employee), Seal Beach, CAApril 15, 2014
Pros: well connected, great benefits
Cons: no family life.
ATT is a well connected company. So having it on your resume is a plus. Just be prepared to trade your life for money. It was not out of the ordinary to work 60hrs a week as a asst manager. It all depends on your area manager. From what I hear if you work outside the west region, its normal living but inside.. geez! alot of madness. Overall the company – more... is a good one. – less
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Fun workplace
Online Sales Support (Former Employee), RichardsonApril 15, 2014
Data Analysis for everyday chat sales data using Excel to manage sales efficiency and promote service quality; Real time interactions with AT&T online customers and influence decision making, and boost sales
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Perfect desk job for entry level candidates.
Information Technology Technician (Former Employee), Orlando, FLApril 15, 2014
Pros: set shifts, lots of vacation days!
Cons: low pay
You sit in your cubical and answer inbound phone calls all day helping customers with their issues. The worst part was the script you have to follow, and sometimes annoying customers. The best part was being able to work so much your day goes by quick.
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My first real job
Director of Administration (Former Employee), Mobile, ALApril 14, 2014
Great opportunity, learned so much! Learned more about sales, marking and customer service than ever before.
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Fun and motivating team associates
Sales Associate (Former Employee), Indianapolis, INApril 14, 2014
Entertaining to learn about new technology and ways to deal with different customer. You can make a lot of money if you know good selling skills.
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Productive fun work place
Technical Support Specialist (Former Employee), Fort Worth, TXApril 14, 2014
A typical day at work revolved in fixing and maintaining our customers services and providing them with the utmost customer sevice. I learned how to be patient and how to really appreciate my customers. Management was very helpful and they provided us witht he tools to take care of our customers. My co-workers were very helpful it was all about teamwork. – more... the hardest part of the job was when there was no absolute way you could fix the services over the phone and you have to send a Technician out it makes you feel like you failed your customer. The most enjoyable part of the job was making my customers happy after being able to provide them with the best customer service. – less
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Fun work enviroment
Retail Sales Consultant (Former Employee), Muscle Shoals, AL.April 14, 2014
Had to meet a monthly quota and sell cell phones, cell phone plans, DSL, and direct TV.
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Great people and a great brand lots of work
Director (Former Employee), Dublin, OHApril 14, 2014
Pros: at&t brand is something to be proud of, people are world class
Cons: rigid process structure and tools make outside the box opportunities difficult
Worked very long hours and got routinely pulled in after work, nights, weekends and holidays in order to support my customers. Push back on expedites or unusual requests from customers was unheard of. While customer friendly, it would mean routinely being the bearer of bad news when systems, tools or workloads forced out dates.

The people at AT&T are – more... outstanding and pull out all stops to make things go for the customer. Urgency is everything. It is an easy place to get a well earned sense of accomplishment.

Benefits are good but not great. – less
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great atmosphere, opportunity to make a lot of money
Inside Sales Representative (Former Employee), Louisville, KYApril 14, 2014
Pros: great money, lots of personal time if needed
Cons: straight commission
I originated mortgage loans. I processed those loans from the first phone call and shipped it to underwriting and informed title when it was cleared to close; set up the closing with the borrower.

About AT&T

At AT&T, we’re connecting the world like never before. Ready to get in on the action? Together we’ll do great – Read more