AT&T Employee Reviews in Canada

  • Job Work/Life Balance
  • Salary/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
2nd most favourite company to work for
Business Analyst (Former Employee), Calgary, ABJuly 4, 2012
Pros: lots of opportunity to advance and create new positions to support the business
Cons: having each position moved to toronto
I held many positions with MetroNet/AT&T, as each one would eventually get centralized in our Toronoto office.
-NOC: monitor customer network for reliability, usage spikes, change security tapes, created Operational Procedures manual. Programmed routers.
-create and manage the Problem/Change Management system for install activity.
-created and manage the Provisioning Coordination role, documented the procedures and processes, and later trained the team in Toronto that would perform the role in future.
-NOC Manager was empowering and supportive.
-this was a tight team and everyone had their area of expertise, and worked closely on resolving issues.
-CARRIER SERVICES: managed sales orders and quotes, worked closely with engineers on network technical requirements that would support the customer's connection and equipment.
-worked closely with Telco carriers to ensure we had clean orders that supported the delivery schedule contracted to our customers.
-worked with 3rd party vendors/suppliers on specific technical requirements that we needed to support on our network.
-worked closely with Project team for large customer installations.
-CUSTOMER CARE: documented existing processes and re-engineered them to improve the process and customer satisfaction. Worked closely with iternal Training team on the documentation.
-Managed the project to install Customer Care Database across 4 Care Centres. Worked closely with IT Department on technical stability issues for the database.
-Coordinated process discovery sessions with all cross-functional departments that interfaced directly with – more... the Care Centre.
-Care Centre had a strong management team, supportive and deeply in touch with the business and industry.
-the team was diverse, focused and great communictors.
-the hardest part of the job was letting it go, as the Care Center was being closed in Calgary and moved to Toronto.
-I enjoyed working with all the departments that touched or supported our customer base. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
High stress low wages
Customer Care Representative (Former Employee), Welland, ONApril 20, 2012
Pros: lots of free parties
Cons: too stressful and no time in between calls
Would not recommend this to my worst enemy!!!!

Too stressful at poor wages

April 22, 2012

No amount of money is worth the stress they put us through

Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive Workplace
Network Support (Former Employee), Toronto, ONApril 10, 2012
Supporting multiple clients with their network problems and change requests is a typical day at work.

I have learned supporting CISCO routers, switches and loadbalancers which played the biggest part of being a network support in the team.

I had a good relationship with my co-workers and other support in different departments. My co-workers were always willing to train and very supportive.

The hardest part of the job is when a specific problem does not get resolved quickly and ran for few days.

The most enjoyable part of the job is when the biggest problem gets resolved and also when a big project has been completed successfully.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Environnement de travail dynamique
représentantes des vente sur la route résidentiel (Former Employee), Montreal et environSeptember 7, 2015
Pros: esprit d.équipe trs forte
Cons: Pas de temps pour la famille
Le travail consistait à promouvoir les services de télécommunication résidentiel d'interrurbain de travailler à faire de la promotion résidentiel sur la route de rencontrer les normes de la compagnie à solicité 70 à 100 porte par jours. Il y avait beaucoup d'opportunité d'avancement. J,ai été moi-même promu à l'assssistance gérant et j'ai monter une équipe de 20 représentants et j'ai atteint un chiffre d'affaire de 4000$ par semaine. L'aspect le plus difficile était que l'ont travaillait de 50 à 60 heures par semaine et que l'on avais peu de temps à consacrer pour loisir ou la famille. C'est une excellente expérience de travail d'équipe et de satisfaction d'un travail bien rendu.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Soyons ouvert aux changements...
Coordonnateur spécialiste de projets (Former Employee), Montréal, QCApril 24, 2015
Pros: salaire
Cons: plus aucune liberté sur les méthodes de travail
Soyons ouvert aux changements...
pour plus de profits? (utile)
ou quête de pouvoir? (inutile)

Les 6 premières années c'était en symbiose avec mes valeurs
et on se réalise parfaitement dans ce genre de contexte.
On est très efficace, rentable et heureux.
On reçoit un appel de client interne ou externe, on répond rapidement on tient à jour la base de donnée.
S'il nous manque des infos, on cédule un rappel, on vérifie avec les fournisseurs, les autres départements avec les pièces, les systèmes réseaux et on tient le client à jour pour sa mise en service DATA que se soit un client de bande passante dédié ou commuté.

On suit le processus tout au long et on s'assure de la satisfaction du client et donc sa fidélisation.

Après le changement de Président et du reste de la haute direction ainsi que le nom et la culture de l'entreprise,
là tout a changé au point qu'il n'y avait plus aucune place au développement et tout devenait imposé que l'on soit spécialiste ou non. Quand tout est imposé, le travail de recherche que j'aimais tant devenait très clérical et ensuite des restructurations et mise-à-pieds massives sont venues comme dans bien d'autres compagnies.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
sur la route
Technicien de service (Former Employee), Montreal-ouest, QCMarch 13, 2013
Pros: voyager
Cons: pas d'anantages sociaux
travailler sur la route pour reparer les systemes defectueux

See more AT&T reviews

You may want to try:

Claimed Profile
Headquarters
208 S. Akard St.
Dallas TX, 75202
United States
Revenue
more than $10bn (CAD)
Employees
10,000+
Industry
Links
AT&T website
AT&T on LinkedIn
Hear from our employees
DIRECTV on YouTube
DIRECTV on LinkedIn
DIRECTV on Instagram

Twitter