Pros: livable wage and benefits
Cons: mangements unrealistic expectations of sales and service within time allotted
In an AT&T's call center culture one must forage through multiple tasking in databases, oral communication and product knowledge. This constant changing, diverse field of telecommunications brings an extreme competitive culture that challenges even the brightest and adept individual. Attention to schedule, time on calls and sales is the most challenging balance. The hardest part is applying sales and customer satisfaction goals in unrealistic allotted time frame. The most enjoyable part of the job is the team environment, learning new systems, and cutting edge products while receiving quality compensation and benefits.