AT&T Employee Reviews

Found 70 reviews matching the search
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Great experience, good people
(Contractor) Telecom Project Lead & Designer (Former Employee) –  Calgary, AB16 May 2016
Was a great place as a contractor.
The Data Centres migration was demanding but very rewarding.
Allot of people with amazing skills
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B2B Customer Service & Collections Specialist
B2B Customer Service & Collections Specialist (Former Employee) –  Montréal, QC31 March 2016
Negotiate with clients the payment of owed amounts.
Be focused on the expected objectives and constantly work to overcome them
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Fun workplace and welcoming
Customer Service (Current Employee) –  London, ON22 February 2016
I answer phone calls concern of customers needs and questions. I also call them every month to remmeber them about their monthly bills.
Pros
Relax job
Cons
nothing
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Challenging
Senior Records Clerk (Former Employee) –  St. Louis, MO29 January 2016
I made good friends and the benefits and pay were awesome. Ultimately I felt the company really did not care about it's employees.
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productive and fun workplace
Consultant, Customer Service Manager (Current Employee) –  Windsor, ON26 January 2016
good and efficiently managed organzation. learnt time management and multi-tasking skills improved tremendously.
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Its good
IBM MEGADEAL BLUE SKY PROJECT MANAGER (Former Employee) –  Thornhill, ON6 October 2015
Its an ok comp any, not the best not the worst. It is not downtown like the competitors therefore has a lot of parking. the building is well kept. nice amenities in the building, cafeteria, gym very close by.
Pros
location allows lots of paking
Cons
People are not the best
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Environnement de travail dynamique
représentantes des vente sur la route résidentiel (Former Employee) –  Montreal et environ7 September 2015
Le travail consistait à promouvoir les services de télécommunication résidentiel d'interrurbain de travailler à faire de la promotion résidentiel sur la route de rencontrer les normes de la compagnie à solicité 70 à 100 porte par jours. Il y avait beaucoup d'opportunité d'avancement. J,ai été moi-même promu à l'assssistance gérant et j'ai monter une équipe de 20 représentants et j'ai atteint un chiffre d'affaire de 4000$ par semaine. L'aspect le plus difficile était que l'ont travaillait de 50 à 60 heures par semaine et que l'on avais peu de temps à consacrer pour loisir ou la famille. C'est une excellente expérience de travail d'équipe et de satisfaction d'un travail bien rendu.
Pros
esprit d.équipe trs forte
Cons
Pas de temps pour la famille
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Customer support for the Toronto area for AT&T
Systems Manager (Former Employee) –  Toronto, ON18 July 2015
System Manager with 60 Engineers, and Application Representatives. a very demanding job. Interfacing with banks, and large corporations. Very challenging.
Pros
Great Company, and great job.
Cons
Nil
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Excellent palace to work :-)
Sr Technical Associate (Current Employee) –  Hyderabad, AP27 June 2015
Great palace to work, no job pressure, flexible timings, great leadership and many more over all Excellent palace to work :-)
Pros
great palace to work, no job pressure, flexible timings, great leadership and many more
Cons
Lack of growth and challenges
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Great training, above average organization and management, Stressful work environment
Customer Service Representative (Former Employee) –  Chatham-Kent, ON22 June 2015
. 100+ cold calls from an all american clientel with over %50 ratio of irate customers looking to receive rebates on purchased items and plans.
. I learned how to deal with angry customer, cold calling criteria, trained on intricate computer systems and department communication procedures and guidelines.
. Management had a well organized establishment and rigorous training to ensure everything and everyone was fitted to the highest potential
. Co-workers were usually irritated and moody because of the irate customers but generally nice people to be around.
. The hardest part of the job had to be the irate customers and the most enjoyable part was the hours worked.
Pros
training, hours
Cons
customers and job specifications
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Good company to work at.
Billing Business Analyst - Latin America Region (Former Employee) –  Thornhill, ON14 June 2015
Professional environment, with a diverse work force. Provides good benefits and salaries are good. In Canada, advancement is somewhat limited.
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Soyons ouvert aux changements...
Coordonnateur spécialiste de projets (Former Employee) –  Montréal, QC24 April 2015
Soyons ouvert aux changements...
pour plus de profits? (utile)
ou quête de pouvoir? (inutile)

Les 6 premières années c'était en symbiose avec mes valeurs
et on se réalise parfaitement dans ce genre de contexte.
On est très efficace, rentable et heureux.
On reçoit un appel de client interne ou externe, on répond rapidement on tient à jour la base de donnée.
S'il nous manque des infos, on cédule un rappel, on vérifie avec les fournisseurs, les autres départements avec les pièces, les systèmes réseaux et on tient le client à jour pour sa mise en service DATA que se soit un client de bande passante dédié ou commuté.

On suit le processus tout au long et on s'assure de la satisfaction du client et donc sa fidélisation.

Après le changement de Président et du reste de la haute direction ainsi que le nom et la culture de l'entreprise,
là tout a changé au point qu'il n'y avait plus aucune place au développement et tout devenait imposé que l'on soit spécialiste ou non. Quand tout est imposé, le travail de recherche que j'aimais tant devenait très clérical et ensuite des restructurations et mise-à-pieds massives sont venues comme dans bien d'autres compagnies.
Pros
salaire
Cons
plus aucune liberté sur les méthodes de travail
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Friendly environment
Managed Router Services Lead Engineer (Current Employee) –  Košice, SK12 April 2015
Shift work is flexible.
Cisco and Juniper devices available for further education in a lab.
Management always willing to hear your comments.
Pros
time flexibility
Cons
unexpected heavy workload
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Great local management vs poor central management office
Network Analyst - Tier 2 (Former Employee) –  Calgary, AB4 March 2015
Local management was great but central management wasn't as supportive. Loyalty didn't count for much as many over qualified/under paid resources were laid off even they managed to stick around during hard times.

Local management stood by employees and contractors but central management didn't quite feel the same way and performed poor actions in that regard.

Very tight and small room to grow. Pay was very low compared to the market. Expectation wasn't reasonable from the client and central management did a poor job in managing expectation and encouraged the client to have their own version of "Alise in wonderland" in terms of expectations.

Great company name to have on the resume but they took from us a lot in return to have it on there.
Pros
Great company name to put on the resume
Cons
low pay, low support, small room to grow
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Division no longer imn existence
Adjointe au président (Former Employee) –  Montreal, QC25 February 2015
I was supporting the President and learned a lot about HR in that role. Due to a reorganization, the Quebec division was eliminated.
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Enjoyed the atmosphere of the work place enjoyed helping customers and coworkers. Many responsibilities which allowed me to accomplish many things
Customer Service Representative (Former Employee) –  Victoria, BC18 November 2014
I was responsible for solving customer concerns, also take payments. I was responsible for providing the best customer service at all time. Another responsibility was deescalating customer's situations and resolving them the best I could.
Pros
Flexible schedule, multiple advancement opportunities, fast paced environment
Cons
Relocation due to personal issues, i.e. furthering my education
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Excellent benefits and remuneration
Implementation Specialist (Former Employee) –  Toronto, ON7 October 2014
A great company to work for but restructuring is a predominant factor when working there. My position was eliminated but received a very generous settlement package.
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Customer Service
Technical Support (Former Employee) –  Winnipeg, MB6 October 2014
Answering Telephone, taking notes about the call (customer service)
Working with co-workers. Great environment.
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Excellent company to work with
Network Architect/L3 Network Support (Current Employee) –  Toronto, ON28 September 2014
Excellent company to work with. Management is excellent, very supportive, tech team is very good and there are opportunities to grow.
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Best place to work for in a communication corporation.
Inventory Manager (Former Employee) –  Markham, ON6 September 2014
Analyzing and strategizing plans for weekly customer implementations.
We learn to think and to be focused on completing the task at hand.
Management are free to let us develop avenues towards our goals.
Co-workers are friendly and eager to work hard with the company.
The hardest part of the job is the endless work that keeps appearing.
The most enjoyable part of the job is seeing a customer sign off on the completion sheet at the end of a project.
Pros
Everything is good.
Cons
Flawless company and management team.
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Overall rating

3.9
Based on 17,952 reviews
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3.5
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4.0
Job Security/Advancement
3.4
Management
3.4
Culture
3.6

CEO Approval

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4,917 ratings
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