AT&T Employer Reviews

I enjoy the freedom of working out doors. I deal with all types of people, some customers were very pleasant, but others were not interested. Some days I made good money and others none, but its all about how long I dedicated to go out and work .

AT&T Advertising Solutions is a strong advocate of training their new and existing employees. Always something new to learn. Good opportunity to move around within the company.

A typical day at work was highly stressful. The environment of the center was fast paced and sales driven. The co-workers were a lot of fun to work with.

Wonderful laid Back environment. Great benefits. lots of chances to earn bonus.

AT&T is a great place for challenges and opportunities. The word "Impossible" do not exist in AT&T, you will be interacting with so many people and with so many organizations that you are learning something new every day.

I loved working for AT&T. I loved my career. I was involved in several projects working with management that went above my position. The only problem was when I had a serious medical issue. AT&T did not honor all the hard work I had done and my commitment to exceeding expectations. The medical issue was resolved but AT&T held it against me and ended – more... my employment. – less

the best part about working for at&t had to be the satisfaction of helping many customers. i would use the "smile in my voice" to make someone's frustration turn into calmness. there is just a sense of belonging when you feel like assisting customers is what you were meant to do.

The first part of my career at AT&T was great was there for 2 years than budget cuts happened and I was forced to a Prem Tech position since day 1 life sucked worst experience ever, in the short time employed there I had gone through about 15 managers, super micro managing you have to account for every minute, forces that are out of your control like – more... order issues you pay dearly with your efficiency numbers and are reprimanded for it, everything seems to fall under the "Grey" area of the union book and decisions are always siding in favor of the company, worst experience I have had yet – less

Benefits are awesome and the managment is wonderful. The work load is not bad at all but the hours are retail and can be tough with a family.

• Top-quality customer service skills
• Troubleshooting DSL problems with resolution
• Avoidance of reoccurring problems via instruction of resolution to customer

i have learned how to work in a fast work place, managed high volume calls, had team members there to assist when needed and best thing was when i made a customer very satisfied at the end of the day.

I have been here 16 years. It has paid very well, but the job is very difficult & stressful and they continue to add work to the load without compensating for it.

Great place to work with great team members. Training is exceptional and the opportunity to work with many different industries.

Schedule selected by seniority. Lunches and breaks are selected the same way.Very high expectations for your performance. Newly hired employees pay is driven by production rather then hourly.

You have to be signed in on your computer the exact time you suppose to clock in or you will get points that could lead up to your termination. You get 30min lunch and two 15min breaks. I learned that it's not easy trying to sell items to customers when there services are already not working properly and that's the hardest part of the job. The most – more... enjoyable part is when you resolved the customers issue without trying to get over on them, and the customer is satisfied. – less

Management is horrible,and productivity targets are unrealistic

Worst company I've ever worked for, most dishonest and unethical company do not recommend them in any way.

If you have a family or other interest outside of work, then you don't want to work for AT&T as a Wire Technician. I average 11 hours a day (mandatory overtime), our shift changes constantly so you may get short notice if any that your start time, or days off have changed. Right now we're on a mandatory six day work week schedule.
U-Verse Wire Techs – more... just became unionized in December of 2012 (CWA), but the amended contract has no provisions to protect us from this kind of abuse. Additionally, the SE region contract is out of pace with the other represented departments, as well as other Wire Technicians nationally. The contract will be in-force for three years before it can be change. Meanwhile, we struggle to meet unattainable goals, and we struggle with threats from management.
The top pay for the position is $21 and change in the SE, if you meet your goals.
Finally, there's no room for advancement. The added responsibilities that came with the contract have encroached into the next level job. this means that there will be a surplus of ST's (next level) by year end according to management. All of this is supported by the high demand for the u-verse product, and the high Wire Tech turnover/hiring rate that the company is experiencing. Yes, I am actively seeking other employment! – less

Customer Service in Oakland, CA was unpleasant at best, life-threateningly stressful at worst.

Managers only cared about what they could fleece out of customers, and how on edge they could keep their employees.

Strategically, AT&T does not think long-term. Once Pacific Bell was bought out by Southwestern Bell, it virtually went down-hill from there. – more... They sold Bell Labs research department, eliminated college benefits, gym membership, and water-coolers.

The only thing Southwestern Bell was ever interested in was trying to get the 'old AT&T' back together again. Because, in Texas, big signifies 'better than the rest', when in fact, 'big' doesn't matter when you need smart thinkers and innovators to compete in the telecommunications industry. – less

The only typical part of any day was that there would be a que of calls. Each call was different in that each customer's problem or issue was theirs and they wanted quick and correct answers, not always the one I could give them. I learned the inner workings of the cell phone industry and that cell phones could be a pleasure as well as a burden for – more... our customers. Management at the team level as adequate at best. I found the competition between co-workers more of a distraction then a motivation. The hardest part of the job was not being able to solve a customer's issue and having to pass them alone, not knowing if they would get resolution. The best was helping the customer, especially a new one, navigate and understand not just their bill but their service plan and all their options. – less