AT&T Employee Reviews in Canada

  • Job Work/Life Balance
  • Salary/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
B2B Customer Service & Collections Specialist
B2B Customer Service & Collections Specialist (Former Employee), Montréal, QCMarch 31, 2016
Negotiate with clients the payment of owed amounts.
Be focused on the expected objectives and constantly work to overcome them
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productive and fun workplace
Consultant, Customer Service Manager (Current Employee), Windsor, ONJanuary 26, 2016
good and efficiently managed organzation. learnt time management and multi-tasking skills improved tremendously.
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Its good
IBM MEGADEAL BLUE SKY PROJECT MANAGER (Former Employee), Thornhill, ONOctober 6, 2015
Pros: location allows lots of paking
Cons: People are not the best
Its an ok comp any, not the best not the worst. It is not downtown like the competitors therefore has a lot of parking. the building is well kept. nice amenities in the building, cafeteria, gym very close by.
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Customer support for the Toronto area for AT&T
Systems Manager (Former Employee), Toronto, ONJuly 18, 2015
Pros: Great Company, and great job.
Cons: Nil
System Manager with 60 Engineers, and Application Representatives. a very demanding job. Interfacing with banks, and large corporations. Very challenging.
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Great training, above average organization and management, Stressful work environment
Customer Service Representative (Former Employee), Chatham-Kent, ONJune 22, 2015
Pros: training, hours
Cons: customers and job specifications
. 100+ cold calls from an all american clientel with over %50 ratio of irate customers looking to receive rebates on purchased items and plans.
. I learned how to deal with angry customer, cold calling criteria, trained on intricate computer systems and department communication procedures and guidelines.
. Management had a well organized establishment and rigorous training to ensure everything and everyone was fitted to the highest potential
. Co-workers were usually irritated and moody because of the irate customers but generally nice people to be around.
. The hardest part of the job had to be the irate customers and the most enjoyable part was the hours worked.
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Good company to work at.
Billing Business Analyst - Latin America Region (Former Employee), Thornhill, ONJune 14, 2015
Professional environment, with a diverse work force. Provides good benefits and salaries are good. In Canada, advancement is somewhat limited.
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Friendly environment
Managed Router Services Lead Engineer (Current Employee), Košice, SKApril 12, 2015
Pros: time flexibility
Cons: unexpected heavy workload
Shift work is flexible.
Cisco and Juniper devices available for further education in a lab.
Management always willing to hear your comments.
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Great local management vs poor central management office
Network Analyst - Tier 2 (Former Employee), Calgary, ABMarch 4, 2015
Pros: great company name to put on the resume
Cons: low pay, low support, small room to grow
Local management was great but central management wasn't as supportive. Loyalty didn't count for much as many over qualified/under paid resources were laid off even they managed to stick around during hard times.

Local management stood by employees and contractors but central management didn't quite feel the same way and performed poor actions in that regard.

Very tight and small room to grow. Pay was very low compared to the market. Expectation wasn't reasonable from the client and central management did a poor job in managing expectation and encouraged the client to have their own version of "Alise in wonderland" in terms of expectations.

Great company name to have on the resume but they took from us a lot in return to have it on there.
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Division no longer imn existence
Adjointe au président (Former Employee), Montreal, QCFebruary 25, 2015
I was supporting the President and learned a lot about HR in that role. Due to a reorganization, the Quebec division was eliminated.
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Enjoyed the atmosphere of the work place enjoyed helping customers and coworkers. Many responsibilities which allowed me to accomplish many things
Customer Service Representative (Former Employee), Victoria, BCNovember 18, 2014
Pros: flexible schedule, multiple advancement opportunities, fast paced environment
Cons: relocation due to personal issues, i.e. furthering my education
I was responsible for solving customer concerns, also take payments. I was responsible for providing the best customer service at all time. Another responsibility was deescalating customer's situations and resolving them the best I could.
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Excellent benefits and remuneration
Implementation Specialist (Former Employee), Toronto, ONOctober 7, 2014
A great company to work for but restructuring is a predominant factor when working there. My position was eliminated but received a very generous settlement package.
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Customer Service
Technical Support (Former Employee), Winnipeg, MBOctober 6, 2014
Answering Telephone, taking notes about the call (customer service)
Working with co-workers. Great environment.
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Excellent company to work with
Network Architect/L3 Network Support (Current Employee), Toronto, ONSeptember 28, 2014
Excellent company to work with. Management is excellent, very supportive, tech team is very good and there are opportunities to grow.
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Best place to work for in a communication corporation.
Inventory Manager (Former Employee), Markham, ONSeptember 6, 2014
Pros: everything is good.
Cons: flawless company and management team.
Analyzing and strategizing plans for weekly customer implementations.
We learn to think and to be focused on completing the task at hand.
Management are free to let us develop avenues towards our goals.
Co-workers are friendly and eager to work hard with the company.
The hardest part of the job is the endless work that keeps appearing.
The most enjoyable part of the job is seeing a customer sign off on the completion sheet at the end of a project.
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Excellent Call Centre
Floor Supervisor (Former Employee), Winnipeg, ManitobaAugust 9, 2014
Pros: big employeer, great benifits, lots of opporunity.
Cons: now closed.
Convergys was an excellent well run company until it closed it's doors in Winnipeg. It was classified as one of Winnipeg's best places to work at. It had many projects and opportunities and I have enjoyed it's complex environments and many project over the years.
It's a dearly missed company as it employed a couple of thousand employees and provided opportunities to many.
It had shifts all around the clock, along with great hours of flexibility.
Great benefits.
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young attitude place, good team atmosphere
communications technician (Former Employee), TorontoMay 24, 2014
Pros: bbq pizza potluck days
Cons: night shift, layoff waves
Increasing stress due to staff reductions.some senior management decisions were real blunders.
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Fun Environment to Work With - Progressive Organization Initially
ACCOUNT DEVELOPMENT REPRESENTATIVE (Former Employee), Toronto, ONMay 16, 2014
Pros: excellent working environment
Cons: no room to advance - too much bureaucracy
While it was Netcom Canada and run by 3 highly competent Execs, things ran smoothly, but once it was sold to AT&T Canada, things went downhill, and "we" became primarily a number.

There was a lot of interpersonal with other Sales personnel and excellent rapport with colleagues and managers.

A typical day involved handling incoming calls on a queue regarding quotations/inquiries about IT services, and following up with pricing/proposals and closing sales.
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typical call center
Sales Representative (Former Employee), St. Catharines, ONMay 1, 2014
Pros: nice training
Cons: typical call center - not that great
automatic dailer
customer service job
boring job
revolving door of employees coming and going
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Network Admin
Network Admin (Current Employee), Network AdminApril 25, 2014
AT&T Global business -Network Admin – Global Service Delivery Engineer

Working for USA domestic client
1. E1/T1/OCX /DS3 link provisioning for customer
2. Protocol – BGP, OPSF, EIGRP,SIP,MGCP
3. Troubleshooting of CKT with customer and onsite tech.
4. Troubleshooting of LAN/WAN/VLAN/HSRP
5. Report generation, troubleshooting doc preparation.
6. Coordinating with customer for escalated issue.
7. Analog and digital voice port activation on ISP router.
8. Configuration of PRI line and voice testing.
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Fun place to work for
Retail Customer Service Representative (Former Employee), Toronto, ONJanuary 31, 2014
Great Team environment, progressive and positive job culture
Great Management of involvement
Communication skills development was a paramount
Claimed Profile
Headquarters
208 S. Akard St.
Dallas TX, 75202
United States
Revenue
more than $10bn (CAD)
Employees
10,000+
Industry
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