Technical Support (Former Employee) – Chilliwack, BC – 16 November 2017
Working at Convergys was quite interesting, coworkers were friendly and helpful, hours were pretty awesome and flexible to my personal life. I learned communication and empathy skills that have helped me even after my experience at convergys. I think my favorite part of working there was how structured the building was.
Offers a lot of hours but overall not a good place to work
Customer Engagement Specialist (Former Employee) – St. Catharines, ON – 10 August 2017
A typical day at work involved calling people over the phone to offer them AT&T services. If they refused I had to proceed and assume the sale until they either hung up or requested to be put on the do not call list. I learned how to work around peoples objections however it was not very rewarding work knowing that I was offering them services that they did not want or need. Management was very scattered, the woman training us left half way through our 2 week training session, leaving us with a new trainer who taught us everything completely different from the first trainer. The hardest part of the job was definitely trying to keep customers on the phone after they learned that I was a telemarketer. The most enjoyable part of the job was my co-workers.
breaks every 2 hours
no schedule flexibility, my pay would be lessened once I was back in school
nothing to special about working for DTV which is now probably att&t besides having give aways on Fridays. but not sure if the still do that. in my experience years ago it was a basic regular 9-5 job but it was very friendly and in some cases family oriented atmosphere
security of your job
pretty basic, which can lead you to wanna do something more
Technical Analyst Helpdesk (Part-Time) (Former Employee) – Toronto, ON – 17 April 2017
Information technology and business management experience in both the public and private sector with key emphasis on IT services, project management, core business priorities, ITIL foundations, business transformations, productivity, change management, infrastructure management, telecommunications, vendor management and program applications.
AT&T give many reasons to continue in my career as a professional, every day was a challenge and the inter sociability make that my skills become more Advanced to solve problems and grow up professionally.
Uverse Consultant - Sutherland Global Services (Former Employee) – Windsor, ON – 27 January 2017
It was a very pleasent workplace and management team was very willing to help. I had to face daily costumers concerns about their products and guide them toward fixing various technical issues. I really enjoyed helping people and solving their problems. I gained a lot of communication skills and I developed my critical thinking.
Cusotmer Care (Former Employee) – Dartmouth, NS – 26 January 2017
Convergy's was a fun working atmosphere, however very business like at the same time. I definitely started off my liking for call center work with this job. I was the company for a couple of years, before they left Dartmouth.
Principal Technical Architect (Former Employee) – Redmond, WA – 12 September 2016
I worked with AT&T as contractor and permanent employee. I enjoyed working with newest mobile technologies. They have extremely competent specialists (top engineers and scientists!). There are many opportunities once you get inside. If you like to learn new things continuously you get that opportunity while doing your ongoing routine work. I wish they provide free coffee :)...
Technical Support (Current Employee) – Windsor, ON – 22 August 2016
I've enjoyed the training and follow up of employees and attention to details. They are a fun loving company to work for and i've enjoyed every bit of time i've spent there. They don't punish you for mistakes unless repeated several times, instead they train and give you better ways and tips to handle your job better.