Floor Supervisor (Former Employee), Winnipeg, Manitoba – August 9, 2014
Pros: big employeer, great benifits, lots of opporunity.
Cons: now closed.
Convergys was an excellent well run company until it closed it's doors in Winnipeg. It was classified as one of Winnipeg's best places to work at. It had many projects and opportunities and I have enjoyed it's complex environments and many project over the years. It's a dearly missed company as it employed a couple of thousand employees and provided – more... opportunities to many. It had shifts all around the clock, along with great hours of flexibility. Great benefits. – less
NETWORK ANALYST / TIER 2 (Current Employee), Calgary, AB – November 8, 2013
Pros: large environment, more to learn
Cons: long hours
Unlike many people this is something I love doing. I learned networking and its wide areas and earned the professional experience which made me manage my personal and work both lives. My co-workers were very cooperative , understanding and patient. The hardest part of the job was the beginning as it's a complex and large scale company, getting used – more... to it took couple of months, apart from that, everyday is a challenge here which is worth accepting. The best part about working here is the large and complex working environment, with thousands of devices to manage and new technologies being installed in the existing enviroment its become more diverse and I get to know what exactly is out there and up to mark and current. – less
I did not like having to push things to customers they don't want.
Customer Care Agent (Former Employee), Halifax, Nova Scotia – June 7, 2013
Pros: liked that they train you for a few weeks before sending you into production.
Cons: i felt stats counted more than customer service even though they say it is customer service first.
I did not enjoy working split shifts and having to always worry about stats. I felt they push customer service but not the way I would call customer service. I like talking to customers and listening to their situations. I found it hard to push something to someone when you really knew they are only going to call back to change it in the future.
Network Analyst - Tier 2 (Current Employee), Calgary, AB – April 28, 2013
Pros: very strong experience managing the latest technology in an environment with a very high expectation
Cons: higher managment has low visiblity on their team leading to bad decision
AT&T has a busy environment as the expectation of their clients usually is higher than average. Good management to a certain extend as you lose visibility when it comes to higher management which could lead to bad decision. Great team work with the co-worker being one family.
Customer Service Representative (Former Employee), Winnipeg, MB – October 24, 2012
Pros: flexible hours, great breaks
Cons: short shifts if you werent needed
Working for 24-7 Intouch, selling cell phones for AT&T was a nice place to work. I enjoyed the people I worked with, and the job was repetative but easy to do. You had to follow a 5 step sales program, which really helped with making sales. I did a good job there, and I made many sales for the company. I had to leave because I moved out of Winnipeg. – more... My typical day at work was get to work, load up the AT&T website, sit and chat with people wanting to buy cell phone contracts. I learned a lot of about cell phones and the benefits of each phone. The management kept to themselves, but the team leaders were great and very helpful. The hardest part of the job was when you chatted with an angry customer, but the supervisors were very helpful in those situations. The best part of my day was working with my co-workers. – less
Technical Associate (Current Employee), Southfield, MI – September 18, 2012
A typical day starts at 6 am. I am part of a very cohesive team. My boss is like one of the guys. The hardest part of my day is deciding what to have for lunch. The most enjoyable part of the job is our Friday conference calls. That is the time when we get a chance to talk about work trends, current work events and things to come. My team is scattered – more... across the country, but we work so well together. Its like having an extending family working together on a project. – less
No amount of money is worth the stress they put us through
Job Work/Life Balance
Challenging and rewarding culture
Strategic Account lead (Former Employee), Phoenix – September 15, 2014
Leader in the telecommunications industry. Typical day working at this company was well supported with management that really knew their roles and the internal business and the industry. Tools and systems were minimal and very easy to use and made the job very easy to navigate. Engineering staff and support was the best in the industry, always knew – more... and understood the customers requirements and our capabilities and always put the sales personnel first. – less
Professional Systems Administrator (Current Employee), Chicago, IL – September 15, 2014
Pros: virtual presence, company discounts, lots of leading technology
Cons: annual surplusing.
The work is fast paced. Usually you can work virtually so that helps with your home life. Company discounts (if in your area) are very nice too. Problem with AT&T is they are constantly downsizing, right-sizing, cutting, whatever you want to call it. Every year you wonder if you will fall under the Surplusman's blade.