Bilingual Customer Service/Receptionist
Anne Whitten Bilingual Recruitment Inc. - Richmond Hill, ON

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Richmond Hill $40K-43K

Our client is a driving force in the medical manufacturing field. In business for several decades they are in search of a Bilingual Customer Service/ Receptionist/ Administrative Assistant. You will report to the Director of Customer Service and Operations-Full time permanent position with potential growth

RESPONISIBILITIES:

Greet, assist and direct all incoming calls and visitors in a professional and businesslike manner
Ensure guest book is completed by all visitors and guest pass issued
Order entry (faxed, consignment and IRS orders)
Process warranty claims
Prepare phone reports and compile statistics
Sort, open, and distribute mail incoming mail ,accept couriers and send out mail
Monitor visitors sign in and sign out process
Arrange ground transportation for internal/external customers
Prepare and send out Welcome Package to new customers
Responsible for reviewing and responding to Info Canada and Order Canada incoming email
A/P support:
code invoices and get proper approval
Receive payments from customers and forward to US office
Prepare customer invoices and statements for outgoing mail
Prepare and send out Continued Education letters to customers
Perform other duties as assigned

QUALIFICATIONS/SKILLS/EDUCATION:

A minimum of two years college education
Good interpersonal communications skills and the ability to deal professionally with customers via telephone in both French and English
Proficiency in spelling and grammar
Ability to deal effectively with stressful situations;
Good judgment and the ability to make independent decisions when necessary;
Ability to work in a team environment as well as work independently;
Professional personal presentation
Good organizational skills, as well as attention to detail
Customer service oriented
Initiative and reliability
Proficient in Microsoft Office
Ability to multitask a must
Operate specific department/company software applications (ie. SAP, SalesForce.com, etc.)


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