ALS Group is a diversified international analytical laboratory and testing services group which first established its operations in Queensland, Australia in 1975. The company processes more than 10 million samples per annum and is one of the largest analytical laboratory groups in the world. Its staff of over 11,000 operates out of over 300 locations in 50-plus countries throughout Australia, North America, South America, Africa, Europe and Asia. The ALS Environmental Division provides high quality and dependable analytical testing data to assist consulting and engineering firms, industry, and government agencies around the world in making informed decisions for environmental projects. For more information please visit www.alsglobal.com.
We are currently recruiting for an:
Customer Service/Shipping Clerk (O3)
Location: Tribology Division, Edmonton
Reports to: Laboratory Manager
Shift: Monday to Friday 8:00am till 4:00pm
This position is primarily responsible for the shipping and receiving of samples and laboratory supplies with a strong emphasis on customer service. The successful candidate will be able to direct incoming client calls, complete general administrative office functions and work closely with ALS employees, acting as a liaison between ALS and our clients.
Process all phone, fax, mail, e-mail, drop ship and verbal orders from customers;
Perform data entry for purposes such as processing orders, accessing previous orders and special orders;
Provide customers with current prices; research any other inquiries as requested;
Assist with customer problems such as missed shipments, backorders, etc. and continually strives for prompt resolution;
Coordinate with laboratory associates, customers and business development associates to ensure that the order process runs smoothly;
Package and ship samples using appropriate couriers and procedures;
Daily interaction with ALS clients both on the phone and in person;
Answer incoming technical queries;
Ensure adherence to all procedures and policies (safety, quality, employment and technical);
Responds to common inquiries or complaints from customers, regulatory agencies, or members of the business community;
Open or close front office – switch over phones, unlock/lock door, open meeting rooms, etc.;
Greet & Check-in visitors;
Manage switchboard duties – answer phones, relay messages;
Incoming mail – date, sort and distribute daily;
Outgoing mail - Print, fold, and post reports and invoices;
Maintain fax, copy and mail machines;
Assists Business Development with administrative tasks such as coordinating special orders, preparing and sending quotes, typing correspondence and preparing marketing materials;
Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;
Observe established safety regulations and comply with all ALS health and safety policies and procedures;
Other duties as assigned by manager.
Required Knowledge, Skills & Abilities:
Strong customer service focus, interpersonal and organizational abilities;
Strong time management skills;
Must have good computer skills, including Microsoft Office products, LIMS, and Internet based reference libraries;
Hands-on experience with computer data entry;
Ability to remain calm and pleasant under pressure;
Very organized with proven ability to work to deadlines;
Able to work with minimal supervision independently as well as part of a team;
Effective Communication with Managers and laboratory staff is crucial;
Knowledge of all ALS literature including price lists, statement of qualifications, one pagers, and newsletter;
Familiarity with all ALS location turnaround times (TATs);
Customer service is key especially working with clients and couriers.
Completion of Grade 12 and previous experience preferred;
Experience with multiple phone lines an asset (full training will be provided);
Attention to detail and good communication skills;
High energy level, confidence and ability to thrive in a fast paced environment;
Minimum 2 years’ experience in customer service (preferably in a business-to-business environment);
Strong commitment to quality and integrity.
Ability to lift 50 pounds on a regular basis;
Ability to stand or sit for a full shift;
Ability to bend, push and pull, work over head, climb ladders;
Manual dexterity to do repetitive tasks such as data entry.
To apply please submit your resume no later than November 4, 2012. Interested candidates should send a resume and cover letter via email or apply online at www.alsglobal.com.
Due to the high volume of resumes only candidates that state “TRI – O3 | Job ID T2012EM02” in the subject line will be considered.
We would like to thank everyone for their interest in ALS Tribology but only candidates selected for an interview will be contacted.
“ALS Group is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society”
For the employee referral bonus program this position is eligible for a Level A bonus award