Order Desk Representative
AGS Flexitallic Inc. - Calgary, AB

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Summary Overview:
The Order Desk Representative is responsible for facilitating the sales of AGS FLEXITALLIC INC. products. He or she will provide a high level of customer service in a fast paced environment to customers through excellent telephone sales and electronic communication skills. This position requires a highly organized self starter who can thrive in a fast paced environment.

Primary Accountabilities & Result Areas:

1) Maintain and grow sales and margin revenues by providing Exceptional Customer Service
2) Know and understand information flow
3) Be a participating Team Member, with all persons

Typical Duties, Actions and Responsibilities:

  • Receive and process orders by phone, fax, email
  • Complete the quotation process and follow ups in a timely manner to maximize sales opportunities
  • Emphasize product features and benefits, quote prices and prepare sales order forms quickly and accurately
  • Provide exceptional performance to the customer when responding to requests for returns, order tracking and other concerns
  • Present technical knowledge/support/recommendations to customers
  • Checking inventory for product availability, providing delivery dates to customers and verifying prices.
  • Attend periodic sales training where applicable
  • Warehouse assistance as required

Experience Qualifications and Related Skills:

  • 2-3 years of direct work experience in a sales capacity
  • Ability to build and maintain lasting relationships with customers
  • Exceptional communication skills (spoken and written)
  • Self motivated with high energy and an emerging level of enthusiasm
  • High level of integrity and work ethic
  • Computer skills, keyboarding (Microsoft Office Suite)
  • Proven communication and analytical skills
  • Proven ability to deal with external & internal customers in a timely, efficient and professional manner
  • Customer Focus

Education Qualifications:

  • High school graduate
  • Post secondary sales education is a definite asset

Working Conditions & Physical Demands:

  • Overtime as required
  • Computer work
  • Office environment
  • Combination of sitting, standing and walking

About this company
AGS GROUP INC. has been meeting the gasket, packing and sealing product needs of the industry sense 1979. By using cutting edge technology,...