Order Desk Representative
AGS Flexitallic Inc. - Calgary, AB

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Summary Overview:
The Order Desk Representative is responsible for facilitating the sales of AGS FLEXITALLIC INC. products. He or she will provide a high level of customer service in a fast paced environment to customers through excellent telephone sales and electronic communication skills. This position requires a highly organized self starter who can thrive in a fast paced environment.

Primary Accountabilities & Result Areas:

1) Maintain and grow sales and margin revenues by providing Exceptional Customer Service
2) Know and understand information flow
3) Be a participating Team Member, with all persons

Typical Duties, Actions and Responsibilities:

  • Receive and process orders by phone, fax, email
  • Complete the quotation process and follow ups in a timely manner to maximize sales opportunities
  • Emphasize product features and benefits, quote prices and prepare sales order forms quickly and accurately
  • Provide exceptional performance to the customer when responding to requests for returns, order tracking and other concerns
  • Present technical knowledge/support/recommendations to customers
  • Checking inventory for product availability, providing delivery dates to customers and verifying prices.
  • Attend periodic sales training where applicable
  • Warehouse assistance as required

Experience Qualifications and Related Skills:

  • 2-3 years of direct work experience in a sales capacity
  • Ability to build and maintain lasting relationships with customers
  • Exceptional communication skills (spoken and written)
  • Self motivated with high energy and an emerging level of enthusiasm
  • High level of integrity and work ethic
  • Computer skills, keyboarding (Microsoft Office Suite)
  • Proven communication and analytical skills
  • Proven ability to deal with external & internal customers in a timely, efficient and professional manner
  • Customer Focus

Education Qualifications:

  • High school graduate
  • Post secondary sales education is a definite asset

Working Conditions & Physical Demands:

  • Overtime as required
  • Computer work
  • Office environment
  • Combination of sitting, standing and walking