Monitor, approve and assign USD tickets to Remote Support Analyst based on priority and Services Level Agreement.
Locally responsible for 50 users, computers, printer, plotter, communication devices, server and domain controller management on a day-to-day basis
Involved in a variety of projects including asset management, network infrastructure deployment, – more... Windows 7 upgrades, software deployments, and training clients Install, support and maintain PC applications in a Windows 7 Active Directory environment. Software includes Operating Systems, MS Office, VPN, System Management tools and various business unit software titles. – less