Payroll Specialist (Former Employee) – Etobicoke, ON – August 19, 2016
Working in the COS department was extremely busy with unlimited workload. The most efficient employees are saddled with the most volume of work.
The learning opportunities are endless as there are regular online courses and internal training sessions offered. The employee education program is one of the best in the industry and certainly one of the strengths of the company. Through hands on training or by networking with other associates within the organization an individual can pick up the knowledge and experience that would take years or even decades to attain elsewhere. ADP is an unofficial payroll learning factory.
Management is very supportive when it comes to dealing with client concerns. There is an understanding that job quality will suffer due to the high volume of work. The mandate of management is to minimize or completely eliminate overtime pay. Employees are expected to balance between volunteering their time for free or let service levels suffer as the work cannot be completed within the standard working hours.
Another great strength of the organization is the employees. ADP has some of the hardest working, knowledgeable and most supportive employees in any company. Coworkers rally around each other to assist during peak periods. There is a very close bond between coworkers that is very special and unique. I would be happy to work with any of my former ADP colleagues should another opportunity arise.
The hardest part of the job is knowing you can either give 100% of your attention to 80% of your clients or provide 80% of the quality neededmore... to your entire client base. It is a constant challenge to balance the level of customer service provided and to whom. Usually the loudest clients get the most attention since it is a very reactionary work environment.
Building relationships with clients and coworkers was by far the best part of the job. Some of the connections made could very well last a lifetime. The motivation comes from knowing a good job was performed with most of the acknowledgement coming directly from the client or fellow coworkers.
There is a recognition system “My Moment” which allows associates to recognize the effort of their coworkers which is quite nice. However, given the great financial success of the company the true measure of recognition should be reflected in the salaries and bonuses. This is an area that is sorely lacking as most employees could make 15% to 25% more on the open market given their skillset.
ADP is a great company to learn the craft and increase your value as a professional. The employee benefits and opportunities for growth are quite good. In the past there was a lot of job security but with many Canadian jobs being offshored to India and the Philippines it is similar to other large for profit organizations looking to cut the budget. Overall ADP is a decent place to work but it is not for everyone.less
Many opportunities for training and gaining a lot of experience in a short amount of time.