Pros: lots of healthcare options, sick and vacation are accrued throughout the year; work from home option. at the salem, nh location: cafeteria in building; fun activities include an "olympics" in the summer
Cons: certain teams (such as the phone groups) have strict timing and scheduled breaks.
This job is in the Retirement Services (RS) division of ADP. This group is relatively small compared to the rest of the company, but the clients that do elect the Retirement Services product are very invested in it. If something goes wrong between the payroll side and the retirement side, this can affect the entire relationship with the client.
My position was in the Operations group in the Retirement Services (RS) division of ADP. I liken the Payroll Research position as a grab-bag, everything-including-the-kitchen-sink job.
daily maintenance on ADP Resource region/ ADP Enterprise product,
correct erred change records from ADP Retirement Services
review requests from client services in queue, pick up tasks
typical task types:
>support RS client service reps on conference calls with clients regarding RS > payroll transmissions
>pull data from RS databases, payroll region databases
>review/format/clean up data for client service reps
>research disconnects between platforms
>assist in implementation of new RS (typically at year end, due to volume)
>pull data and identify incorrect values; determine possible cause for compliance test failure
>general questions regarding payroll and payroll products, especially compatibility between RS and payroll products
long term projects
participating in identifying/determining connectivity issues with new products, between RS and payroll.
working with programming to produce effective reports and tools for client services
partnering with the payroll regions when groups are spun off into a new region to identify actions needed – more... to ensure RS has connectivity with the new location/region
What I learned:
I learned pretty much by doing; as we only had 4 people on our team, we didn't have a training program. We had a new hire for the team just before I was laid off, and he attended the client services training.
I started out as a temp, doing calculations for missed earnings due to incorrect trading. Between that first job and the last job, I learned about balancing the books versus the accounts; finding the variances and making corrections; processing transactions; QC'ing stock trades (the higher the risk, the greater the potential for negative consequences due to errors).
There are lots of opportunities to learn at this company.
Management is focused on providing the best payroll product in the world. Most jobs can be quantified, but there are some that resist measurement. This job was one of those. I had managers that treated me well, and who knew how to get the best out of their people. I can only reflect what I experienced.
I have a lot of friends in the company.
The hardest part for me of the job was to tell clients that no, the systems are not perfect, and there are several steps between point A and point B, and that they do need to pay attention to their reports. The clients assume that everything is all in one box, whereas this is a world-wide organization, and data is housed in hundreds of locations.
The best part of my job was helping the client service managers give the client what they want, and the feedback from them was very encouraging to me. I made their job easier by being able to satisfy their clients. – less