District Manager (Sales) (Former Employee) – Mississauga, ON – 11 January 2016
Typical day involves managing, growing and prospecting your territory to hit your forecasted revenue goal. I have learned a lot of new sales techniques and styles. Management in my experience was constantly changing. Co-workers were great. Hardest part of the job was with the implementation process. The most enjoyable part of the job was the Sales Training week. ADP offers some of the best sales incentives to their top performing employees.
National Payroll Specialist (Current Employee) – Etobicoke, ON – 17 November 2015
This company has an excellent work environment with an enthusiastic workers. Each day we have an opportunity to serve better to the several clients by given then information on time, paying the employees according to the legislation, processing and remitting all the statutory deductions, and so on. I have gained a lot experience balancing accounts, year end process, training the payroll administrator, supervising, and auditing the payroll reports to be processed.
Good place for experience and growth... Good benefits plan and they offer the CPA... However they offer Low Salary and its not easy to deal with all payroll coordinators as some are very rude and they lack knowledge of payroll tasks
low salary and its not easy to deal with all payroll coordinators
District Manager (Current Employee) – Mississauga – 6 July 2015
ADP is a great company to work for. They have allowed me the opportunity to grow and build success while giving me the needed support. Career opportunities can be endless although the salary pay is relatively low from an industry standpoint.
• Keyed payroll accurately kept up with the current legislations changes. • Wrote and delivered manual records of employment for clients, meeting mandatory 5 business day deadline consistently after employment was terminated • Administered service according to Stellar Service guidelines, maintaining customer satisfaction expectations while enhancing reputation of company. • Offered excellent customer service by accurately and efficiently helping clients enter payroll information, ensuring satisfaction during each call.
ADP had a wonderful work environment and treated the employees fair.
Telephone Service Representative (Former Employee) – Toronto, ON – 20 May 2015
I worked part-time providing payroll input in the Small Business Solutions Department.
With over 9 years working as a Telephone Service Representative I've learned interpersonal and customer service skills.
Management was always open to hearing my ideas and concerns when it came to making improvement in the department.
By developing a relationship with each individual, we worked together to resolve even complex issues. You will find that my work ethic is well developed, and I consistently pay attention to detail whether working as an individual, or as part of a team.
On a personal note, working with others is a highlight of my past roles, as it gives me great personal satisfaction.
On high volume days healthy lunches were provided to us.
Senior Quality Assurance analyst (Former Employee) – Montreal – 5 April 2015
Good work culture with proper rules and regulations. Fun loving work environment and proper leadership. Had overcome many hardships which in-turn thought me many lessons to make a better professional out of me.
Director, Digital Product Marketing (Former Employee) – etobicoke – 2 April 2015
Regrettably, ADP Canada is a highly political, blame oriented organisation. If you are in a management, director role - you are given all the responsibility when it goes wrong, but none of the resources to fix things, and an overwhelming workload - with senior management merely shrugging when you tell them that something has to be moved off your plate. You are told that it is all your responsibility and nothing can be dropped.
The Canadian president works in the 1980's Bullying management style. It is a culture driven by fear.
Career advancement means finding a role that does not have prime responsibilities, then using all your time to smile, act in control, and use thick loads of political schmoozing for your own advancement. Also it will help if you can artfully take credit for yourself... and learn to blame others.
Before being fired, one VP Marketing (DM) blamed his staff of directors for the gross budget mismanagement. Sadly - his directors were excellent budgeters... but DM failed to accept responsibility for budgeting incompetence to the tune of $1M over for 2 years in a row (and $1M underbudget for the first year). Fortunately, he spent 100% of his time on politics and planning out his next career move. Great talker - incompetent leader/marketer!
Overall - ADP came from the banking industry, and has maintained the old 1980's culture and political system. You DEFINITELY want to avoid working here!
Some cool ADP Chachka - occasionally
culture, excessive politics, failing products, massive backlog problems on implementation, HUGE customer dissatisfaction with new products
Client service representative (Current Employee) – Montréal, QC – 24 March 2015
I've never been so unhappy working for a company . The managers like to micromanage, they don't know what they are doing, and favour employees . No room for advancement , empty promises , and backstabbing . They do not do what's best for clients or even treat their employees with respect . I would not recommend even to my greatest enemy a job here . Don't be fooled by the pay, your sanity is worth way more than that .
Customer Service Representative, Payroll (Current Employee) – Vancouver, BC – 24 March 2015
8-5 shift with 1 hr lunch, 8:30-5 with half hr lunch Extremely busy period from December to February, therefore no vacation allowed to be taken Busy most of the day dealing with incoming calls By the end of the day you'll want to veg out by doing something totally non work related Colleagues are great to work with Hardest part is analyzing and resolving client issues If you don't know the programming very well it will slow you down Best to ask one of your colleagues for assistance Most enjoyable part is resolving a client's issue quickly and to their satisfaction Unfortunately most of these jobs are becoming off-shored