Sales Associate (Former Employee) – Burnaby, BC – 3 August 2017
Worked here as my 2nd sales job. Good training and onboarding. They try to set you up for success. Had issues with leaders micro-managing and couldn't take it anymore. Watching lunch hours and clocking us in and out. Wasn't very professional
District Manager (Current Employee) – Mississauga – 6 July 2015
ADP is a great company to work for. They have allowed me the opportunity to grow and build success while giving me the needed support. Career opportunities can be endless although the salary pay is relatively low from an industry standpoint.
• Keyed payroll accurately kept up with the current legislations changes. • Wrote and delivered manual records of employment for clients, meeting mandatory 5 business day deadline consistently after employment was terminated • Administered service according to Stellar Service guidelines, maintaining customer satisfaction expectations while enhancing reputation of company. • Offered excellent customer service by accurately and efficiently helping clients enter payroll information, ensuring satisfaction during each call.
ADP had a wonderful work environment and treated the employees fair.
Telephone Service Representative (Former Employee) – Toronto, ON – 20 May 2015
I worked part-time providing payroll input in the Small Business Solutions Department.
With over 9 years working as a Telephone Service Representative I've learned interpersonal and customer service skills.
Management was always open to hearing my ideas and concerns when it came to making improvement in the department.
By developing a relationship with each individual, we worked together to resolve even complex issues. You will find that my work ethic is well developed, and I consistently pay attention to detail whether working as an individual, or as part of a team.
On a personal note, working with others is a highlight of my past roles, as it gives me great personal satisfaction.
On high volume days healthy lunches were provided to us.
Senior Quality Assurance analyst (Former Employee) – Montreal – 5 April 2015
Good work culture with proper rules and regulations. Fun loving work environment and proper leadership. Had overcome many hardships which in-turn thought me many lessons to make a better professional out of me.
Director, Digital Product Marketing (Former Employee) – etobicoke – 2 April 2015
Regrettably, ADP Canada is a highly political, blame oriented organisation. If you are in a management, director role - you are given all the responsibility when it goes wrong, but none of the resources to fix things, and an overwhelming workload - with senior management merely shrugging when you tell them that something has to be moved off your plate. You are told that it is all your responsibility and nothing can be dropped.
The Canadian president works in the 1980's Bullying management style. It is a culture driven by fear.
Career advancement means finding a role that does not have prime responsibilities, then using all your time to smile, act in control, and use thick loads of political schmoozing for your own advancement. Also it will help if you can artfully take credit for yourself... and learn to blame others.
Before being fired, one VP Marketing (DM) blamed his staff of directors for the gross budget mismanagement. Sadly - his directors were excellent budgeters... but DM failed to accept responsibility for budgeting incompetence to the tune of $1M over for 2 years in a row (and $1M underbudget for the first year). Fortunately, he spent 100% of his time on politics and planning out his next career move. Great talker - incompetent leader/marketer!
Overall - ADP came from the banking industry, and has maintained the old 1980's culture and political system. You DEFINITELY want to avoid working here!
Some cool ADP Chachka - occasionally
culture, excessive politics, failing products, massive backlog problems on implementation, HUGE customer dissatisfaction with new products
Client service representative (Current Employee) – Montréal, QC – 24 March 2015
I've never been so unhappy working for a company . The managers like to micromanage, they don't know what they are doing, and favour employees . No room for advancement , empty promises , and backstabbing . They do not do what's best for clients or even treat their employees with respect . I would not recommend even to my greatest enemy a job here . Don't be fooled by the pay, your sanity is worth way more than that .
Customer Service Representative, Payroll (Current Employee) – Vancouver, BC – 24 March 2015
8-5 shift with 1 hr lunch, 8:30-5 with half hr lunch Extremely busy period from December to February, therefore no vacation allowed to be taken Busy most of the day dealing with incoming calls By the end of the day you'll want to veg out by doing something totally non work related Colleagues are great to work with Hardest part is analyzing and resolving client issues If you don't know the programming very well it will slow you down Best to ask one of your colleagues for assistance Most enjoyable part is resolving a client's issue quickly and to their satisfaction Unfortunately most of these jobs are becoming off-shored
At ADP you work hard,they are extremely dedicated to their clients needs, and ensuring that each and every clients payroll is complete by deadline no matter what amongst other things. It's a very rewarding company to work for they offer great work life balance, constant focus on your career growth, good pay, benefits, and all the little things they do for each and every employee.