Technical Architect (Former Employee) – Mississauga, ON – 21 September 2017
ADP is a good company overall. ADP US is a greater place where all important decisions are made and technical people are valued. ADP Canada follows the direction of headquarter and since there is not much innovation happening technical people are on the backseat and managers and directors are running the show.
Management changed a lot recently and personally made me resent my job a little. Very "American" now in type of culture, only focussed on results and forecasting. It has lost its humain touch lately. Otherwise its a good first job (inside sales) make you learn the ropes and how the sales world works. Its great when you have good numbers, you get treated very well then. Opportunity for growth is not given to all, a little unfair but personally I had a good experience with it. Wether you like working there or not will depend on your team and on your manager.
ADP encourages its employees to pursue their studies. They also cover the cost for courses and allow time for exams to be completed during work hours. The culture and work environment are excellent here. However, employees are pushed to take on more and more accounts to generate more revenue. As a result, finishing at 5 on a regular basis can be difficult
ADP pays for courses, excellent teamwork, wonderful colleagues
Unpaid overtime, constant push to take on more work, work-life balance is not easily achieved
Sales Associate (Former Employee) – Burnaby, BC – 3 August 2017
Worked here as my 2nd sales job. Good training and onboarding. They try to set you up for success. Had issues with leaders micro-managing and couldn't take it anymore. Watching lunch hours and clocking us in and out. Wasn't very professional
Infrastructure & Operations Analyst (Current Employee) – Mississauga, ON – 9 June 2017
Management is from the US. That being said there is little thought given to Canadian staff. There is little help to move up in the company. Management is not very engaged, especially when they're located in US.
Innovative and high standards for customer service
National Account Customer Service Representative (Former Employee) – Etobicoke, ON – 28 May 2017
What a welcoming company. So full of energy. The moment you arrive at your desk you were busy learning something new with either technology or payroll legislation. Given the highest standard of training and tools to accomplish high quality survey scores. I enjoyed working and learning with this company. You need to dedicate much of your personal time to excel. Management had an open door concept and was very approachable.
Spending time away from the office with some amazing people
Long hours can be straining for family oriented individuals whose family require time.
Learning and development consultant (Former Employee) – Montréal, QC – 7 May 2017
A good place to work if you're looking for a stable, well structured, not too challenging, secure job. Not as good a place to work if you want to advance in your career, especially is working in a remote office.
work-life balance, benefits, structure
long decision-making process, no room for personal initiative, demagoguery from management
Only person in office Management not very supportive Installed new computer system while there No benefits or advancement opportunities Hardest part of job was trying to please management Management didn't understand accounting
Being only person in office and left alone quite a bit
Timekeeper and Customer Service Representative (Former Employee) – Ottawa, ON – 25 April 2017
• Opened customer accounts by recording account information • Maintained customer records by updating account information. • Resolved products or service problems by clarifying the customer’s complaint; determining the cause of the problem; expediting correction or adjustment; follow up to ensure resolution. • Maintained financial accounts by processing customer adjustments.