ADP Employee Reviews

Found 79 reviews matching the search
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Outsourced Payroll Expertise
Bilingual Payroll Specialist (Former Employee) –  Dartmouth, NS8 September 2016
Very well organized and employee focused company. A great place to work. Involves dealing with upset employees of client companies, but can be very rewarding when you are able to help them. Good hours, benefits, management.
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Great Company to work for
Customer Service Representative (Former Employee) –  Toronto, ON25 October 2016
Great company to work for with great opportunity to learn and progress.
The company give you also the opportunity to be promoted to better positions.
The benefits are great as well.
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Great company to work for
Funding Specialist (Current Employee) –  Dartmouth, NS5 August 2016
Great benefit, good salary, and tuition reimbursement. A lot of overtime work is required. Also, management will depend on what department you're in.
Cons
None
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Not a bad place
Funding Specialist (Current Employee) –  Dartmouth, NS10 July 2016
salary is relatively lower than other companies. Typical day at work will be forecasting, creating receipt, sending wire instruction and closing bank account before leavin
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High volume and great place to learn
Payroll Specialist (Former Employee) –  Etobicoke, ON19 August 2016
Working in the COS department was extremely busy with unlimited workload. The most efficient employees are saddled with the most volume of work.

The learning opportunities are endless as there are regular online courses and internal training sessions offered. The employee education program is one of the best in the industry and certainly one of the strengths of the company. Through hands on training or by networking with other associates within the organization an individual can pick up the knowledge and experience that would take years or even decades to attain elsewhere. ADP is an unofficial payroll learning factory.

Management is very supportive when it comes to dealing with client concerns. There is an understanding that job quality will suffer due to the high volume of work. The mandate of management is to minimize or completely eliminate overtime pay. Employees are expected to balance between volunteering their time for free or let service levels suffer as the work cannot be completed within the standard working hours.

Another great strength of the organization is the employees. ADP has some of the hardest working, knowledgeable and most supportive employees in any company. Coworkers rally around each other to assist during peak periods. There is a very close bond between coworkers that is very special and unique. I would be happy to work with any of my former ADP colleagues should another opportunity arise.

The hardest part of the job is knowing you can either give 100% of your attention to 80% of your clients or provide 80% of the quality needed
  more... to your entire client base. It is a constant challenge to balance the level of customer service provided and to whom. Usually the loudest clients get the most attention since it is a very reactionary work environment.

Building relationships with clients and coworkers was by far the best part of the job. Some of the connections made could very well last a lifetime. The motivation comes from knowing a good job was performed with most of the acknowledgement coming directly from the client or fellow coworkers.

There is a recognition system “My Moment” which allows associates to recognize the effort of their coworkers which is quite nice. However, given the great financial success of the company the true measure of recognition should be reflected in the salaries and bonuses. This is an area that is sorely lacking as most employees could make 15% to 25% more on the open market given their skillset.

ADP is a great company to learn the craft and increase your value as a professional. The employee benefits and opportunities for growth are quite good. In the past there was a lot of job security but with many Canadian jobs being offshored to India and the Philippines it is similar to other large for profit organizations looking to cut the budget. Overall ADP is a decent place to work but it is not for everyone.
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Pros
Many opportunities for training and gaining a lot of experience in a short amount of time.
Cons
Long hours and low pay
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In decline
District Manager - SBS (Former Employee) –  Toronto, ON28 June 2016
Decent first job out of university, steep learning curve. Once you gain the necessary skills get out.

Below average pay in every way, top performers are rewarded with decent contest winnings however salaries and commission are a joke.

Sales reps spend far too much time dealing with angry customers.

It was hard selling a solution that I wouldn't recommend to a friend or family member to to service issues.
Pros
Experience
Cons
Pay, culture, management
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Contract position for Credit Analyst
Credit Analyst Contracts (Former Employee) –  Mississauga, ON25 April 2016
Unfortunately the job didn't involve financial statement analysis
as mentioned in interview, it was very clerical, but having an entrepreneurial spirit, I found a way consolidate multiple affiliated companies to reduce risk exposure.
I learned about grandfathering contracts and AP side of accounting
and payroll issues.
Co workers were great, knew several from PHH, but was posted there by an agency.
Hardest part was obtaining financial information from large public companies, finding the right contact people.
Most enjoyable part was research
Pros
learned about payroll industry
Cons
contract, limited credit analysis, little job security
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Great place but they fill your workload past capacity
Implementation (Former Employee) –  Montréal, QC29 October 2015
Great environment and co-workers but you'll be overburdened with work, and there seems to be a downward trend with employee-care but continued success with meeting their sales estimates.

Even nice managers will be hard-strung when bringing up nitty-gritty details for your performance reviews, for yourself, and your co-workers.
Pros
Benefits
Cons
Management
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Great team work
System Engineer / Senior System Administrator (Former Employee) –  Mississauga, ON2 April 2016
Great place to work. Helpful management and great team work
• Provides technical expertise, analysis and strategy support to the customers in conjunction with the project manager and prime consultants.
• Provide technical support in and troubleshoot Windows issues as desktop as required: correcting corrupted snapshots, failure to boot, server down, Outlook 2010, backup and restored with PHD and Commvault.
• Design / Build and migrate applications uses to the cloud (Azure) and detailed infrastructure end-to-end strategies, designs, standards, processes, practices and tools supporting cloud solutions.
• Support the operational cloud environment for production and non-production environments (Development, QA, UAT, and Production).
Pros
Free Lunches
Cons
Good team
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Productive work place
Data Conversion Consultant (Current Employee) –  Mississauga, ON1 October 2016
Productive work place. Work environment is friendly. Co-workers are helpful. Typical day at work is busy.
Good Management
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Good place for experience and growth.
Payroll Administrator (Current Employee) –  Montréal, QC3 November 2015
Good place for experience and growth... Good benefits plan and they offer the CPA... However they offer Low Salary and its not easy to deal with all payroll coordinators as some are very rude and they lack knowledge of payroll tasks
Pros
good experience
Cons
low salary and its not easy to deal with all payroll coordinators
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Inside Sales
District Sales Manager (Former Employee) –  Mississauga, ON14 November 2016
Decent job.. treated only on your numbers. They say Integrity is everything but it's clearly not at all.. Like I said, numbers numbers numbers. A lot of work required for the pay.
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Great environment
Inside Sales /Account Manager (Former Employee) –  Mississauga, ON22 October 2015
Fun sales environment
Management needs to communicate better
Great co workers
Online solution at the time was out of date
Pros
Great sales team
Cons
Low compensation
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investigation department
Investigation Officer (Former Employee) –  Toronto, ON23 November 2016
do journal entry on adp, processing of incoming wires. investigate incomplete wires received through email, phone, fax. looking after common mail box.
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Productive and Busy workplace
GV Payroll Associate Specialist (Former Employee) –  Dartmouth, NS11 March 2016
Client focus is the number one Job
Enjoyed learning something new each day
Lots of Training provided to improve skills
The hardest part of the job is work life balance, you could end up working a lot of hours
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Fast pace environment with opportunity to cross train
Reporting Coordinator (Current Employee) –  Toronto, ON8 June 2016
Everyday is totally different with ADP including receiving and uploading timesheets into sytem along with generating reports and providing to the client.
Pros
Great continuing education program
Cons
Systems are very old
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Great Work Place
District Manager (Current Employee) –  Mississauga6 July 2015
ADP is a great company to work for. They have allowed me the opportunity to grow and build success while giving me the needed support. Career opportunities can be endless although the salary pay is relatively low from an industry standpoint.
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freindly people
Production Support Co-ordinator (Former Employee) –  Mississauga, ON4 May 2016
very friendly
supportive staff.
have free WF5
have free coffee
flexible working hours
fun to work at
no stress
caring about you on a personal level
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Great Company
Payroll Administrator (Current Employee) –  Montréal, QC5 January 2015
At ADP you work hard,they are extremely dedicated to their clients needs, and ensuring that each and every clients payroll is complete by deadline no matter what amongst other things. It's a very rewarding company to work for they offer great work life balance, constant focus on your career growth, good pay, benefits, and all the little things they do for each and every employee.
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Friendly environment
Enterprise Agile Coach (Former Employee) –  Toronto, ON6 April 2016
The company has a friendly environment. Some of the senior management members need to update their technical and managerial knowledge.
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Overall rating

3.9
Based on 1,722 reviews
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Ratings by category

Work/Life Balance
3.8
Salary/Benefits
3.8
Job Security/Advancement
3.5
Management
3.5
Culture
3.7