Call Centre Representative - Richmond
ACS - Richmond, BC

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ALCOLOCK BC is currently looking for a permanent, full-time Call Centre Representative for our Richmond location to schedule installation appointments and client program services to ensure timely professional service for the ALCOLOCK Program and other related duties.


  • Answering telephone inquiries and promoting the alcohol interlock products and services;
  • Perform administrative tasks to support the ALCOLOCK Program for a variety of jurisdictions;
  • Schedule and receive payment against client programs for installation, monitor, reset, early service, removal and other necessary appointments;
  • Troubleshoot problems and direct them to the appropriate department;
  • Research and resolve complaints to ensure customer retention and satisfaction;
  • Familiar with standard concepts, practices, and procedures within the Enterprise InterTrack Software and Program requirements;
  • Maintain daily logs as required;
  • Locate and retrieve client records as requested;
  • End of Program Filing – review and file appropriately;
  • Complete the missed appointment report and other reporting requirements for British Columbia;
  • May be required to rotate duties at the ALCOLOCK Service Centre;
  • May be required to work on statutory holidays;
  • The responsibilities listed herein are not necessarily an exhaustive compilation of responsibilities; other duties/responsibilities may be assigned as required.

Winning Profile:

  • Bilingual skills in Chinese/English, French/English or Spanish/English may be required in some Program Services Representative positions;
  • Strong Inter-Personal Skills to manage both customer and employees;
  • Must be capable of obtaining and maintaining a clean Criminal Records Search;
  • Familiar with commonly used software including Microsoft Excel, Word, Email, Internet Browsers;
  • A wide degree of creativity and latitude is expected;
  • Understanding of Privacy issues;
  • Problem solving skills which require exercising independent judgment


We thank all candidates for their interest. Only selected candidates will be contacted.