Inside Sales and Service Representative
Acklands-Grainger - Bonnyville, AB

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Do you consider yourself professional and outgoing? Do you pride yourself in your customer service skills and multitasking abilities? Are you looking to join a company that was recognized for being one of Canada’s Top Ten Corporate Cultures? If so, we would love to hear from you. This is a great opportunity to grow your career with well-defined career paths in several areas. We put time and effort into onboarding and invest in our team member through training programs developed specifically for Acklands-Grainger. With over 2,300 team members and more than 165 branches from coast-to-coast, Acklands-Grainger is Canada's leading distributor of industrial, safety and fasteners.

We are currently looking for an INSIDE SALES AND SERVICE REPRESENTATIVE for our Bonnyville location.


  • Interact, respond and follow up with customers on a daily basis, promptly responding to all inquiries in a courteous and efficient manner
  • Sell a diversified line of products via phone, fax, email and over-the-counter, promoting Private Brands, NTS and eCommerce channels whenever possible
  • Contribute proactively to improvements in branch profitability and product Gross Margin.
  • Processing customer orders through the computer system, ensuring accuracy and prompt delivery
  • Support the sales team through up selling, service, pricing, delivery and inventory inquiries
  • Maintain a well-rounded knowledge of products sold
  • Promote Company products and services to customers and provide substitutions where required
  • Review open orders and backorders on a daily basis
  • Adhere to the 5S program and take an active role in the branch’s cleanliness and maintenance
  • Maintain knowledge and ensure compliance of safety policies and procedures of Occupational Health & Safety Act, WHMIS, Transportation of Dangerous Goods Act, and all related governing legislation
  • Provide leadership and ensure continued exceptional customer service by the branch team, when required
  • Support Branch Manager by assisting with everyday operational/administrative functions, when required
  • Other branch support related duties including but not limited to supporting the warehouse functions as required


  • A minimum of 1 to 2 years previous customer service experience is required
  • Demonstrates a strong work ethic and personal commitment to get the job done
  • Demonstrated focus on “wowing” the customer with exceptional service
  • Team-player and an ability to work independently
  • Knowledge of industrial and/or safety products is preferred
  • Superior interpersonal, problem solving and customer service skills to effectively build relationships
  • Strong communication skills, ability to convey message in an organized, clear and effective manner
  • A self-starter, taking action to achieve goals beyond what is required
  • Strong time management and organizational skills, with proven ability to adhere to tight deadlines
  • Proficient computer skills and aptitude
  • Knowledge of dangerous goods and WHMIS regulations is required
  • Possession of a valid driver’s license and a reliable vehicle (if driving required)
  • Completion of High School Diploma/Post-Secondary education or equivalent work experience

What’s in it for you?

  • Excellent base salary with potential for monthly bonus
  • Advancement opportunities
  • Group health benefit package, including pension plan
  • Work for one of Canada’s Top Ten Corporate Culture

We regret that only those candidates being considered will be contacted, but we thank you in advance for considering Acklands-Grainger Inc.

Please, no agency solicitation or phone calls. Acklands-Grainger is an equal opportunity employer. Come visit us at