World Health - Bay Club (Downtown Calgary) - Calgary, AB

This job posting is no longer available on Indeed. Find similar jobs:Receptionist jobs - World Health jobs

World Health is seeking a Full Time Receptionist at the Bay Club (downtown)

40 hours/week
Shifts: 10am-6pm & 1pm-9pm
Monday to Friday
$12/hour plus a monthly bonus for the Club meeting their quota (up to $160/month; $1920/annually)

Free Executive Gym Membership plus 1 for a friend or family member


Receives, assists, and directs members, guests, and callers at club as per policy and performs various administrative and housekeeping duties within assigned areas.


  • Follows and records an established rotation(UPS) system for guests and telephone inquiries
  • Balances the cash drawer and checks all agreements against receipts for accuracy and adjusts all errors made during shifts at end of the shift
  • Answer the phone and obtains appropriate information, transfers calls as necessary and maintains telephone inquiry records
  • Greets and acknowledges members upon arrivals and exits.
  • Greets and acknowledges guest while maintaining the Guest register.
  • Processes all monetary transactions on the Aphelion system.
  • Completes and files paper work.
  • Handles member service matters such as booking a member up for training appointments, helping a member with the lost and found, taking a member’s ID card picture, and processing a change of address.
  • Handles member service inquiries where applicable, according to company policies
  • Sell merchandise where applicable
  • Touches up the locker room with every visit
  • Surveys and keeps the reception area in an orderly and clean appearance.
  • Enters all membership agreements and other Aphelion-related paperwork (PAP, address change, etc) that were completed on shift
  • Enters applicable stats
  • Working knowledge of the specifics of the club: rules, programs, layout, etc.
  • Attends reception meetings
  • Other duties as assigned by management


Knowledge of:

  • Proper telephone etiquette with basic knowledge of telephone equipment
  • English language (both verbally and written)

Ability to:

  • Generate, maintain and demonstrate a friendly, enthusiastic and positive attitude
  • Learn the policies, procedures and services of the club.
  • Communicate clearly and concisely, both verbally and in writing
  • Establish and maintain cooperative working relationships with those contacted in the course of the job
  • Work independently
  • Deal effectively with a diversity of individuals
  • Organize and prioritize multiple tasks
  • Files both alphabetically and numerically
  • Understand and follow oral and written instructions
  • Operate office machines such as computer, calculators, fax, scanners and photocopiers as well as interact machine
  • Organize and carry out responsibilities to meet deadlines.
  • Respond to requests and inquires from guests, members and staff
  • Show initiative for all aspects of the position, generating a positive attitude for all members and staff.


  • Related customer service experience is an asset
  • Strong communication and organization skills
  • Professional attitude


  • Duties require ongoing contact with a variety of people in person or by telephone.

About this company
We are a growing Multi Unit A&W franchise company made up of hardworking restaurant professionals who take pride in making sure that our...