Machine Shop Administrator & General Manager
3-CI Inc. - Calgary, AB

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Responsible for supervision of machine shop production, scheduling, prototyping, materials and customer relationships.
A first line administration and customer service position involving technical and administrative duties along with direct operation.
Candidate must be experienced in handling customer requests, facilitating communication and adding bottom-line value to the Solutions department in prototyping requests. Position will involve a strong focus on scheduling jobs within ERP software, coordinating internal resources to efficiently achieve internal and external orders as well as material management and so on.

Job Duties

  • Provide customer support by addressing any questions, problems, specific equipment requirements or requests for service.
  • Record and maintain files and records of customer service requests, work or services performed, charges, expenses, inventory, and other information.
  • Determine quotes for parts needed and relay them to technicians and customers.
  • Prepare daily schedules and time tables for technicians.
  • Answer all incoming phone calls or promptly reply to any messages left.
  • Develop departmental communications on purchasing requirements
  • Gather information from potential suppliers and establish relationships based on product needs
  • Stay in continuous contact with suppliers; request quotes, information, etc. to determine which supplier is best suited to purchase products
  • Negotiate with suppliers on price, availability of products, delivery schedules, etc.
  • Ensure fulfillment of agreed upon terms when delivery occurs
  • Analyze inventory needs based on sales trends and inventory levels
  • Supervise, coordinate and schedule the activities of workers.
  • Establish methods to meet work schedules and co-ordinate work activities
  • Resolve work problems and recommend measures to improve productivity and product quality.
  • Provide information for production plans to ensure that production objectives are met.
  • Deliver prompt and efficient resolution and recovery of customer inquiries and complaints to improve overall customer satisfaction
  • Develop and implement new business strategies for creating or improving processes and procedures to improve performance
  • Meet regularly with department heads/business unit leaders; facilitate resolution of issues/problems between business units and/or departments
  • Enhance and develop policies, procedures and service systems to meet the goals of the department
  • Analyze the Customer’s concern and present options to solve their issue
  • Update work orders with appropriate information to provide information more quickly and easily to Customers
  • Increase worker efficiency and production rates
  • Monitor and assess employee performance
  • Ensure that work orders are completed in a timely fashion, within budget
  • Perform other duties as assigned.


  • High school diploma or general education degree (GED)
  • 5 years metal working experience
  • 2 year lead person or supervisory experience
  • CNC programming experience
  • Ability to read and interpret documents such as safety rules, operating