An average inbound call centre
Customer Service Representative, Netflix Inc. (Former Employee) – Winnipeg, MB – 12 February 2013
As a call centre, the day-to-day activity doesn't vary much for those on the lowest tier. You come in, find a desk, set up your station with the required programs for your job, and you take calls; there isn't much to it.
What I believe makes a good call centre is the morale in the building. I've been places where you can tell that people have given up, but I found my Netflix crew to be energetic and fun to be around; which certainly helped make the day go by smoothly.
I enjoyed my time on the Netflix project, it is an interesting service, one of it's kind here in Canada and growing quickly. Though our main focus was the Canadian clients, in my time there I took calls from US citizens as well as Latin America when they first branched out.
You really need to able to grow and change as the company does. It was a fledgling when it first came to Canada, it was the first time Netflix had gone to another country and we had to learn with them. There was the good and the bad, but it really helps you learn to roll with the punches.
Of course this review is specific to the project I was on, as it was my only experience with this company.
a lot of support from management, extensive internal knowledgebase, no scripting.
difficulty changing availability, voip phone system issues