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24-7 INTOUCH
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60 reviews

24-7 INTOUCH Canada Employee Reviews

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A Complete Joke
trainee (Current Employee), WinnipegNovember 26, 2013
Pros: end of shift
Cons: start of shift
I first started as an overnight employee on a temp assignment. That account was okay. Then I worked briefly on Netflix and now I'm currently there on about 11 accounts. When I started, I was told they would allow me to get used to each account before adding a new one so I would be properly trained. Two weeks of training and 11 accounts were practically – more... shoved down my throat. We (training class) were hustled out on the floor and in no time were taking calls. After training, we were linked to take calls on all 11 accounts, 5 of which we don't have log ins for so that means we have to put the caller on hold, look for another employee and ask if we can be logged in with their name so we can take the call. This whole time, the caller is on hold. While I'm trying to figure out how to maneuver the call, I ask TL for help through private message. I get a reply that they don't know what I'm talking about. By the time the caller has hung up, I try to put in the notes what the call was about, I get a message from TL that I need to get out of 'not ready" NOW! The emphasis is on my call time and not exceptional customer service. The environment is for high schoolers and ex cons. People can talk as loud as they want, swear and talk about sex while you're on a call. How is this company award winning? There is nothing award winning in its appearance, atmosphere and management. They hire very easily. Why else would I have worked there on 3 occasions. I was surprised they hired me this third time. I left twice before with no notice and I'm about to do it again. Some of the co-workers are nice and even more helpful than the team leaders. When you need help, they can never be found, then you get blamed for staying on the phone too long. The hardest part of the job is being there. The most enjoyable part of the job is going home. – less
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Not worth the hassle
CSR (Current Employee), Winnipeg, MBNovember 20, 2013
Pros: there is a lunch room
Cons: cleanliness of the facilities and state of the building
Very first day that I had training, I noticed on my phone someone had used their fingers to paint a 'sad face' on it. The dust on the phone had obviously been there a while, but I ignored. The facilities are very 'high-school' like, with the team lead's break room very much looking like a gym (chances are the building is a former school). However, what – more... grossed me completely out was when I went to go use the microwave. Looks like it hadn't been cleaned in MONTHS. The washroom facilities were also incredibly sub-par. Nice punched holes in the walls inside the stall, for one. The plunger is completely destroyed and dilapidated, and the bathroom hasn't been cleaned in months, either (fecal matter easily viewable on the floor). I'm staying there until I find something better (hopefully soon). They only pay minimum wage, and it stays that way for 6 months...so, not much to miss out on. Oh, and this is the Taylor Ave. location. – less
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An average inbound call centre
Customer Service Representative, Netflix Inc. (Former Employee), Winnipeg, MBFebruary 12, 2013
Pros: a lot of support from management, extensive internal knowledgebase, no scripting.
Cons: difficulty changing availability, voip phone system issues
As a call centre, the day-to-day activity doesn't vary much for those on the lowest tier. You come in, find a desk, set up your station with the required programs for your job, and you take calls; there isn't much to it.

What I believe makes a good call centre is the morale in the building. I've been places where you can tell that people have given – more... up, but I found my Netflix crew to be energetic and fun to be around; which certainly helped make the day go by smoothly.

I enjoyed my time on the Netflix project, it is an interesting service, one of it's kind here in Canada and growing quickly. Though our main focus was the Canadian clients, in my time there I took calls from US citizens as well as Latin America when they first branched out.

You really need to able to grow and change as the company does. It was a fledgling when it first came to Canada, it was the first time Netflix had gone to another country and we had to learn with them. There was the good and the bad, but it really helps you learn to roll with the punches.

Of course this review is specific to the project I was on, as it was my only experience with this company. – less
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Quiet yet fun
Customer Service Representative (Former Employee), Winnipeg, MBDecember 19, 2012
Pros: friendly easy going environment
Cons: long hours
Basically monotonous routine if you're working for the jpay account but overall easy and enjoyable place to work.