System Administrator/ Support Specialist (.NET)
01 Millennium Consulting - Toronto, ON

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Scope of Services and Deliverables:
. Tier 2 support for the client's System application
. Tier 2 support for the public facing website
. Tier 2 support for the data transfer interface between the Dispatch System and client
. Coordinate with staff in seeking responses for how-to type of queries from end users
. Coordinate with the client vendor for application fixes
The client application is a .NET application built using ASP.NET on a MS SQL Server v2008 database. DIS interfaces with the following 2 systems:

Deliverables at a minimum:
1. Responds to assigned incidents within agreed timeframes
2. Diagnoses, develops workarounds and / or attempts to resolve assigned incidents
3. Requests assistance from other Tier 2 support areas (including vendors), through the proper channels
4. Follows proper escalation protocols
5. Provide regular status updates IT Service Desk on:
a) the progress, using established tools and protocols
b) delays in resolving the incident, especially if the resolution will not occur within service thresholds
6. Provides technical communication / explanation to customers and / or end-users.
7. Ensures creation of an incident record for all / any activities undertaken related to remedial action for technology or service supported
8. Develops documentation with regards to incidents resolved
9. Provides suggestions to improve the product
10. Provide after-hours support and remote support (if required)

Skills, Experience and Qualifications:
. Windows 7, 2K3, 2K8 environment
. ASP.NET Programming - all supported versions
. .NET Framework - all supported versions
. MS SharePoint 2007, 2010
. MS Web Services

Desirable Skills, Experience and Qualifications:
. MS SQL Server - all supported versions
. Experience with relational and hierarchical database technologies
. Experience in the use of information retrieval packages using SQL
. Experience with one or more communications protocols

The rate will depend on recent and relevant experience. This is a JUNIOR LEVEL 1year contract. Please email me with your resume to get more details about the position and client.