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Job Post Details

Customer Success Manager - job post

StartWell
786 King Street West, Toronto, ON
$50,000–$75,000 a year - Full-time

Job details

Pay

  • $50,000–$75,000 a year

Job type

  • Full-time

Shift and schedule

  • Weekends as needed

Location

786 King Street West, Toronto, ON

Benefits

Pulled from the full job description

  • Paid time off
  • Company events

Full job description

COVER LETTER MANDATORY
If you do not express an understanding of what StartWell does and why you specifically are not only responsible, tech savvy and social, but an ideal person to represent our brand through an initial cover letter - we will not respond to your application

StartWell (https://startwell.co) is hiring for a multifaceted role to work directly with our CEO to develop relationships with our existing and prospective client base.

The role is part inbound sales rep, part customer relationship manager, part media/marketing. You will be front of house in real life - meeting clients in person, introducing them to our campus' suites for corporate meetings/events, and liaising between them, vendors and the rest of our team for hospitality, audio visual/media and other support.

This job requires someone who is smart, presentable, can think on their feet and work autonomously.

Ideally, you lives close by (downtown Toronto - near King West / Trinity Bellwoods / Liberty Village) and are able to work weekdays as well as be flexible to stay late and come in on weekends when the need arises to accomodate client requirements.

You should be great with mac computers, familiar with Adobe CS and love communication - on the phone, in person, over email and through Slack, as well as familiar with creating and managing customer records in a CRM.

Strong candidates will have had hospitality training in high stress environments and loved juggling multiple things at once.

You will be expected to step in at front desk and our in-house cafe as needed plus help customers to use our AV setups in meeting spaces plus tour prospective clients - relating the multitude of merits our campus offers companies small and large; from turn-key spaces for collaboration and content creation.

Bonus points go to people with first hand still and motion photography/editing experience.

Job Type: Full-time

Pay: $50,000.00-$75,000.00 per year

Benefits:

  • Company events
  • Paid time off

Education:

  • Bachelor's Degree (required)

Experience:

  • Customer service: 5 years (required)

Language:

  • English (required)

Licence/Certification:

  • Drivers License (required)

Location:

  • Toronto, ON (required)
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