Thompson Rivers University jobs

The Enrolment Services Coordinator provides direct supervision to the Williams Lake Enrolment Services staff including analyzing, recommending, planning, training, scheduling and ensuring the effective and efficient operation of the team. The Coordinator provides coordination and support to staff, students, faculty and administrators to ensure systems and processes operate in accordance with established policies, data standards and service standards. The Coordinator works directly with other managers and supervisors within the University Registrar division and across the University to ensure seamless service provision and integrity of student records. The Coordinator resolves complex enrolment issues with significant impact on students’ academic progression and attainment. The Coordinator will perform the duties of Enrolment Services staff as needed.

MAJOR DUTIES & RESPONSIBILITIES

REPORTS TO
Academic Director, Williams Lake Campus & Regions

EDUCATION:

• A bachelor’s degree in a related field from a recognized post-secondary institution

EXPERIENCE:

• Five years of related experience in a post-secondary institution or related environment including three years of experience in a Registrar’s Office, including:
  • Experience with training, coordinating and supervising staff
  • Experience with records management.
  • Experience with data analytics and reporting
  • Experience in a highly student or customer service-oriented environment

SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB

• Ability to effectively supervise a team of staff and provide conflict resolution
• Ability to address and resolve complex and stressful situations with diplomacy
• Ability to plan, schedule, assign and check work for a department
• Ability to effectively organize and coordinate staff training
• Ability to manage one’s own time effectively, balancing work that requires focused concentration with the need to attend to urgent matters that arise
• Ability to perform electronic word processing and data entry in an enterprise relational database including knowledge of Banner and scheduling software
• Ability to work well under pressure and deal courteously and tactfully with a variety of people, both verbally and in writing
• Ability to use policies and procedures to problem-solve day-to-day issues
• Ability to operate basic office equipment such as printer, scanner, fax and photocopier
• Ability to plan, organize and prioritize tasks and meet deadlines, maintaining accuracy and attention to detail
• Ability to work independently as well as part of a team
• Advanced knowledge of University policies and procedures relating to student service and records management
• Ability to develop, modify, and produce reports
• Ability to continuously contribute to an accountable, positive and effective campus community. Examples include limiting use of personal electronics to break times, accountable time management, appreciation for the inclusion of diverse voices, timely sharing of information, and positive interpersonal communication with and regarding all university members, regardless of campus or centre of operations.

WORKING CONDITIONS

• Sitting at desk and computer for long periods of time as well as counter work
• General office conditions
• Occasional lifting and moving boxes and bins exceeding 10 kg
• Occasional exposure to difficult client situations
• Limited travel required