Thompson Rivers University jobs
- Thompson Rivers UniversityWilliams Lake, BC V2G 1H7
- Coordinates communication for divisional staff, students, faculty and the general university community.
- Examples include limiting use of personal electronics to…
- Thompson Rivers UniversityKamloops, BC V2C 0C8
- This position supports Open Learning Faculty Members (OLFM), Open Learning Students and other Employees by facilitating and resolving issues directed to and…
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- Thompson Rivers UniversityKamloops, BC V2C 0C8
- Weekends as needed +1
- A strong understanding of university governance structures, policies, bylaws, and relevant legislative frameworks.
- Team Leadership and Human Resources.
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- Thompson Rivers UniversityKamloops, BC V2C 0C8
- The Lab Technician's primary duty is to provide support related to equipping, setting-up, maintenance, safety and delivery of laboratory/field sessions (…
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- Salary Search: Lab Technician, Journalism, Communication & New Media salaries in Kamloops, BC
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- Thompson Rivers UniversityKamloops, BC V2C 0C8
- Thompson Rivers University (TRU) is a midsize university and stunning campus with a strong emphasis on teaching excellence and innovative research.
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View similar jobs with this employerThompson Rivers UniversityKamloops, BC V2C 0C8- Part-time
- This course introduces the fundamental aspects of construction management and project leadership, including on-site management and inspection, construction…
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- Thompson Rivers UniversityKamloops, BC V2C 0C8
- $73,666–$114,124 a year
- Full-time
- Dental care
- Extended health care
- Promote the university and Adventure Studies Department programs.
- The Adventure Studies Department invites applications for a full-time, tenure-track Assistant…
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- Thompson Rivers UniversityKamloops, BC V2C 0C8
- $70,000 a year
- The School of Nursing at Thompson Rivers University (TRU) in consultation with the Population Health and Aging Rural Research Centre (PHARR), the Lead…
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- Salary Search: Postdoctoral Fellow salaries
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- Thompson Rivers UniversityKamloops, BC V2C 0C8
- $70,000 a year
- The School of Nursing at Thompson Rivers University (TRU) in consultation with the Population Health and Aging Rural Research Centre (PHARR), the Lead…
- View all Kamloops jobs
- Salary Search: Postdoctoral Fellow salaries
- See popular questions & answers about Thompson Rivers University
- Thompson Rivers UniversityKamloops, BC V2C 0C8
- Working closely with the department Chairs, Master’s Program Coordinators, and other academic leaders, the Science Graduate Coordinator provides a wide range of…
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- Salary Search: Science Graduate Coordinator salaries
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- Thompson Rivers UniversityWilliams Lake, BC V2G 1H7
- The Williams Lake Administrative Coordinator is responsible for providing confidential professional, managerial, and high-level administrative assistance to the…
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- Salary Search: Williams Lake Administrative Coordinator salaries in Williams Lake, BC
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- Thompson Rivers UniversityKamloops, BC V2C 0C8
- $73,666–$187,353 a year
- The Faculty of Law at Thompson Rivers University (TRU Law) invites applications from candidates with a strong commitment to excellence in teaching, research,…
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- Thompson Rivers UniversityKamloops, BC V2C 0C8
- Provides a wide range of administrative support, including receptionist services, for Open Learning.
- Provides administrative support by organizing and…
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View similar jobs with this employerThompson Rivers UniversityKamloops, BC V2C 0C8- To instruct the Natural Resource Science course NRSC 3210– Range management two 2 hrs of lab per week and all associated marking.
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- University College of the NorthThompson, MB R8N 1L7
- $57,023–$67,368 a year
- Full-time
- UCN acknowledges that we are on the traditional.
- Territories and homelands of many Indigenous.
- Peoples, in particular the Cree, Dene, Red River.
- University College of the NorthThompson, MB R8N 1L7
- $48,247–$56,342 a year
- Full-time
- UCN acknowledges that we are on the traditional.
- Territories and homelands of many Indigenous.
- Peoples, in particular the Cree, Dene, Red River.
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Enrolment Services Coordinator, Williams Lake - job post
Location
Full job description
The Enrolment Services Coordinator provides direct supervision to the Williams Lake Enrolment Services staff including analyzing, recommending, planning, training, scheduling and ensuring the effective and efficient operation of the team. The Coordinator provides coordination and support to staff, students, faculty and administrators to ensure systems and processes operate in accordance with established policies, data standards and service standards. The Coordinator works directly with other managers and supervisors within the University Registrar division and across the University to ensure seamless service provision and integrity of student records. The Coordinator resolves complex enrolment issues with significant impact on students’ academic progression and attainment. The Coordinator will perform the duties of Enrolment Services staff as needed.
MAJOR DUTIES & RESPONSIBILITIES
- Develops and coordinates the Williams Lake scheduling plan for a variety of courses, programs and exams; maintains the accompanying administrative support.
- Liaises and collaborates with a wide range of internal and external clients, to coordinate and finalize the scheduling of TRU facilities, supplies and resources required for courses, programs and exams
- Provides daily operational support, troubleshooting and general assistance to the Williams Lake Campus.
- Analyzes, researches, and provides solutions to scheduling problems by providing timely effective solutions and recommendations for corrective actions.
- Maintains current knowledge of University policies and related procedures and applies to daily operations.
- Supervises the work of TRU Enrolment staff including: planning, scheduling, assigning, organizing and checking of work, as well as coaching and providing feedback on staff performance.
- Maintains the reputation of the University by ensuring the delivery of a high level of service to students, faculty and the public, and ensuring the integrity of student records.
- Acts as the first point of contact to resolve escalated or exceptional student and faculty issues relating to enrolment and student records.
- Provides training to Enrolment Services Staff and develops procedural documentation and training materials.
- Verifies accuracy of data entry of TRU Williams Lake Enrolment Services staff in accordance with established policy and data standards. Identifies issues and recommends solutions.
- Works with other departments and divisions to ensure seamless service delivery, continuous improvement of enrolment-related processes and to maintain the integrity of student records.
- Coordinates communication for divisional staff, students, faculty and the general university community.
- Plans and/or participates in systems functional testing in coordination with Student Systems and Reporting and other stakeholders across the institution.
- Liaises frequently with the Finance Department and Student Awards and Financial Aidstaff to provide support to Williams Lake campus with respect to fees, student awards and registration.
- Takes a proactive approach to supporting and facilitating University recruitment, conversion and retention activities.
- Maintains current knowledge of Senate policies, sessional dates, admissions and registration procedures, Calendar content, transfer and partnership agreements.
- Ensures compliance within the Williams Lake Enrolment Services team regarding the Freedom of Information and Protection of Privacy Act in the creation and maintenance of student records.
- Performs the duties of TRU Williams Lake Enrolment Services staff when needed.
REPORTS TO
Academic Director, Williams Lake Campus & Regions
EDUCATION:
- A bachelor’s degree in a related field from a recognized post-secondary institution
EXPERIENCE:
- Five years of related experience in a post-secondary institution or related environment including three years of experience in a Registrar’s Office, including:
- Experience with training, coordinating and supervising staff
- Experience with records management.
- Experience with data analytics and reporting
- Experience in a highly student or customer service-oriented environment
SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB
- Ability to effectively supervise a team of staff and provide conflict resolution
- Ability to address and resolve complex and stressful situations with diplomacy
- Ability to plan, schedule, assign and check work for a department
- Ability to effectively organize and coordinate staff training
- Ability to manage one’s own time effectively, balancing work that requires focused concentration with the need to attend to urgent matters that arise
- Ability to perform electronic word processing and data entry in an enterprise relational database including knowledge of Banner and scheduling software
- Ability to work well under pressure and deal courteously and tactfully with a variety of people, both verbally and in writing
- Ability to use policies and procedures to problem-solve day-to-day issues
- Ability to operate basic office equipment such as printer, scanner, fax and photocopier
- Ability to plan, organize and prioritize tasks and meet deadlines, maintaining accuracy and attention to detail
- Ability to work independently as well as part of a team
- Advanced knowledge of University policies and procedures relating to student service and records management
- Ability to develop, modify, and produce reports
- Ability to continuously contribute to an accountable, positive and effective campus community. Examples include limiting use of personal electronics to break times, accountable time management, appreciation for the inclusion of diverse voices, timely sharing of information, and positive interpersonal communication with and regarding all university members, regardless of campus or centre of operations.
WORKING CONDITIONS
- Sitting at desk and computer for long periods of time as well as counter work
- General office conditions
- Occasional lifting and moving boxes and bins exceeding 10 kg
- Occasional exposure to difficult client situations
- Limited travel required