Skip to main content
Post your resume and find your next job on Indeed!

Sourceknowledge jobs

Sort by: -
    • The role of the Customer Support Agent is to provide customer-focused support.
    • The role is at the junior level and includes but is not limited to onboarding new…
    • Prospect targeted accounts daily.
    • Book face and phone meetings.
    • Achieve new client acquisition goals.
    • Meet revenue targets monthly.
    • Creation, management & optimization of Pay Per Click campaigns on Search & Social to ensure pacing and KPIs are being met.
    • Front End: React/Type Script.
    • Develop and maintain clean, high-performance, and scalable code using PHP and the Symfony framework.
    • You will manage a portfolio of managed buyers on the SourceKnowledge platform within mrge.
    • This role is responsible for growing buyer investment, identifying…
Get e-mail updates for the latest Sourceknowledge jobs

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Career Resources:

Job Post Details

Customer Support Agent - job post

SourceKnowledge
Remote
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Full job description

The role of the Customer Support Agent is to provide customer-focused support. The role is at the junior level and includes but is not limited to onboarding new accounts, providing support, managing relationships, and optimizing campaigns. The Customer Support Agent works closely with cross functional teams to ensure that client expectations are met and campaigns are hitting performance targets.


Candidate should be located in Canada.

Remote, Canada

Full-Time

Operations

Responsibilities

1. Manage inbound communications (email, live chat, and phone) from advertisers and publishers related to onboarding, as well as relationship and campaign management

2. Onboard and set up new accounts

3. Monitor, and optimize ad campaigns to ensure performance targets are being met

4. Understand advertiser and publisher needs and provide timely support to inquiries according to SLAs

5. Generate reports for clients when needed

6. Communicate with cross-functional teams to relay pertinent information

Qualifications

Bachelor’s Degree in any discipline

Strong verbal/written communication skills

Microsoft Office and Google Suite experience

Previous customer service experience and strong customer service skills

Strong analytical skills

Previous experience working for online advertising company a plus

Proactive, productive, and entrepreneurial attitude

Previous experience working with ad platforms (including Google Adwords or Analytics , Yahoo and The Trade Desk) a plus

Previous experience working with software systems a plus (including CRM tools such as Salesforce, Outreach, and Zendesk) a plus

Let Employers Find YouUpload Your Resume