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    • Reporting to the Rooms Division Manager, the Guest Service Manager will provide hands-on leadership, superior customer service, and is responsible for the day…
    • Conduct daily room inspections and manage quality control.
    • Oversee daily operations of the housekeeping department.
    • Proficient in MS Word and Excel.
    • Reporting to the Executive Housekeeper, the Housekeeper will be responsible for cleaning and maintaining all public and back of house areas, and hotel guest…
    • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality.
    • Perform same duties as workers supervised.
    • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality.
    • Experience: 1 year to less than 2 years.
    • Main duties involving cleaning guest rooms and common areas throughout the hotel.
    • Disinfecting and general cleaning of guest rooms and bathrooms, Making Beds,…
    • Attention to detail to ensure high-quality cleanliness standards are met.
    • We are seeking a dedicated and experienced Housekeeping Manager to oversee the…
    • The Guest Services Associate will work diligently to ensure the quality, cleanliness and service of the property are consistently maintained.
    • In this role, you will be responsible for providing exceptional service to guests during breakfast hours, ensuring a welcoming atmosphere and maintaining high…
    • Implement cost-control measures without compromising service quality.
    • The General Manager (GM) is responsible for the overall success of the hotel, overseeing…
    • Conduct daily room inspections to ensure cleanliness and quality standards are met.
    • Ensure productivity, and quality of work standards are maintained throughout…
    • There is something to offer for every type of guest; whether you’re looking for an upscale dining experience, a comfortable place to rest, a liquor store with…
    • · Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
    • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
    • Upholding all health, safety and security procedures.
    • Cleaning all room and common areas by following detailed checklists.
    • Job Types: Part-time, Permanent.
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Job Post Details

Guest Services Manager (Full-time) - Coast Tsawaassen Inn - job post

Coast Tsawwassen Inn
3.2 out of 5 stars
1665 56th Street, Delta, BC V4L 2B2
$52,000–$58,000 a year - Full-time
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Job details

Pay

  • $52,000–$58,000 a year

Job type

  • Full-time

Location

1665 56th Street, Delta, BC V4L 2B2

Benefits

Pulled from the full job description

  • Flexible schedule

Full job description

Owned and operated by Century Group, Coast Tsawwassen Inn is a premium, all-suite hotel, offering 90 comfortable and spacious guest rooms, banquet and event spaces, and fitness room. , Recently modernized, Coast Tsawwassen Inn is designed to enhance guest stays, upgrade the quality of business meetings, and authentically connect with the Tsawwassen community — truly reflecting our commitment to ‘Refreshingly Local’.

Consistently rated #1 in guest satisfaction and rated one of the finest hotels available within Coast Hotels.

Role Summary
Reporting to the Rooms Division Manager, the Guest Service Manager will provide hands-on leadership, superior customer service, and is responsible for the day to day function of the Front Desk and our Guest Service Agents. This position will also act as Duty Manager in the absence of senior management.

Key Accountabilities
  • Maintain complete knowledge of, and comply with, all Company and department policies, service procedures and standards.
  • Ensure that current information on rates, packages and promotions is available at the Front Desk and that staff are knowledgeable on such information.
  • Monitor reservations and room inventory. Proactively reach out to guests to resolve any potential issues.
  • Perform all Front Desk duties as needed.
  • Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
  • As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
  • The ability to develop relationships with new guests, return guests, group contacts etc. to provide maximum personalized guest service.
  • Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
  • Handle all guest concerns, issues, inquiries and complaints as needed.
  • Conduct a pre-shift meeting with staff and review all information pertinent to the day’s business.
  • Coordinate breaks and work duties for staff.
  • Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective personnel.
  • In absence of senior management this position acts as duty manager resolving or notifying the applicable party of any issues or concerns within the hotel as a whole.
  • Monitor and ensure that all cashiering procedures comply with accounting policies and standards.
  • Responsible for creating the front desk schedule and ensuring adequate coverage of the front desk.
  • In case of staff shortage is responsible for covering front desk shifts
  • Connects and engages with Ambassadors in their work, ensuring that Ambassadors feel recognized and valued. Creating a work environment based on Coast’s Values. Responsible for building a team with the right people in the right roles and managing performance.
  • Maintains health and safety standards and complies with all regulations
  • Responsible for the security and safety of the property, the Ambassadors, and guests when completing tasks. Liaises with Senior Management and or security representatives (if applicable) to stay informed of issues ongoing throughout hotel
  • Perform all other duties as required.
Education and Experience
  • A minimum of 3 years of experience in the hotel industry, preferably at the Front Desk, in a busy hotel environment
  • Grade 12 education. Hospitality diploma preferred
Skills and Abilities
  • Exceptional communication skills (written, oral and listening), interpersonal, and customer service skills
  • Knowledge of hotel reservation operating systems
  • Experience with Google Workspace
  • Able to multitask and demonstrate initiative
  • Professional appearance and attitude
Coast Hotels offers a variety of benefits, including competitive wages & benefits, wellness spending account, flexible work schedules, hotel discounts, staff meals, training & development, career advancement opportunities & more!

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