Search results
- L Squared Digital SignageNorth York, ONFrom $45,000 a yearFull-time +1Monday to Friday +2Bilingual
Easily apply EmployerActive 3 days ago- The ideal candidate will be someone that gets excited about complex technical problems, helping customers with adoption of the technology and bringing new…
B2B Outside Sales Representative
Hiring multiple candidatesScorpium IncNorth York, ONFrom $750 a weekFull-timeMonday to FridayEasily apply EmployerActive 17 days ago- You are emotionally intelligent, enabling you to skillfully interact with customers.
- Curate unique payment tech solutions to serve the diverse needs of each…
- advertience Inc.Hybrid remote in Toronto, ONFull-timeEnglish not required
Easily apply EmployerActive 4 days ago- Efficiency to result in solutions that meet or exceed clients’ expectations.
- Demonstrated business acumen with a track record of success in media services and…
- EnableHybrid remote in Toronto, ONFull-time
Easily apply PostedPosted 30+ days ago·- We are seeking someone who is driven to develop their skills and is passionate about technology.
- In doing this, we are one step closer in achieving our vision…
- View all Enable jobs - Toronto jobs - Entry Level Analyst jobs in Toronto, ON
- Salary Search: Entry-Level Implementation Analyst salaries in Toronto, ON
- Techify IncRemote in North York, ON$50,000–$55,000 a yearFull-time8 hour shift
Easily apply EmployerActive 4 days ago·- Our intelligent technology service saves time and reduces client risk, aligning IT strategy to business goals and delivering a consistent computing experience.
- View all Techify Inc jobs - North York jobs
- Salary Search: Business Development Representative salaries in North York, ON
- TrenanthiaOntarioTypically responds within 3 daysFrom $35,000 a yearFull-time +1Monday to Friday +3French not required
Easily apply PostedPosted 1 day ago- Compel senior management toward investing in innovative, intelligent & transformative business, HR, and F&A initiatives.
- Let’s build community & grow together!
- Smart Home ProsNorth York, ONFrom $18 an hourFull-time +4Monday to Friday +1
Easily apply EmployerActive 2 days ago·- Customize solutions to protect and simplify customers’ lives.
- Dedicated to redefining the home experience with intelligent products and services, Vivint serves…
- Mircom TechnologiesToronto, ONPostedPosted 30+ days ago·
- Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life…
- View all Mircom Technologies jobs - Toronto jobs - Electronic Assembler jobs in Toronto, ON
- Salary Search: Electronics Assembler salaries in Toronto, ON
- See popular questions & answers about Mircom Technologies
- Konica Minolta Business Solutions (Canada) Ltd.Mississauga, ONFull-time +1
Easily apply PostedPosted 6 days ago·- Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as…
- CANADA CARTAGE3.1Mississauga, ONFull-time
Easily apply PostedPosted 1 day ago- A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.
- Why you’ll love Canada Cartage.
- OceanMDToronto, ONFull-timePostedPosted 13 days ago·
- You are interested in new ideas and new technology.
- Exposure. It's a chance to work with key accounts growing patient engagement through digital health…
- ERCO WorldwideToronto, ONFull-time
Easily apply PostedPosted 12 days ago·- We endeavour to provide unmatched value and expertise through sustainable, intelligent, and reliable products and solutions, creating genuine customer…
- View all ERCO Worldwide jobs - Toronto jobs
- Salary Search: Electrochemist salaries
- See popular questions & answers about ERCO Worldwide
- NRT Technology Corp.Toronto, ONFull-time
Easily apply PostedPosted 25 days ago·- Our solutions include secure payment systems, specialized financial and marketing kiosks, AML compliance tracking and reporting tools, digital gamification and…
- View all NRT Technology Corp. jobs - Toronto jobs - Operations Officer jobs in Toronto, ON
- Salary Search: AML Operations Officer salaries in Toronto, ON
- See popular questions & answers about NRT Technology Corp.
- NRT Technology Corp.Toronto, ONFull-time
Easily apply PostedPosted 11 days ago·- Our solutions include secure payment systems, specialized financial and marketing kiosks, AML compliance tracking and reporting tools, digital gamification and…
- AtkinsRéalisToronto, ONFull-timePostedPosted 18 days ago·
- We create sustainable solutions that connect people, data and technology to transform the world's infrastructure and energy systems.
- Your role within the team.
- View all AtkinsRéalis jobs - Toronto jobs - Intern jobs in Toronto, ON
- Salary Search: Procurement Co-op Internship salaries in Toronto, ON
- See popular questions & answers about AtkinsRéalis
Job Post Details
Technical Customer Support Level I-Bilingual - job post
Job details
Here’s how the job details align with your profile.Pay
- From $45,000 a year
Job type
- Permanent
- Full-time
Shift and schedule
- Weekends as needed
- Monday to Friday
- On call
Location
BenefitsPulled from the full job description
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
Full job description
Position: Technical Customer Support Level I- Bilingual (English and French)
Department: Operations/Support
Reports to: Operations Lead
About Us:
L Squared is a SaaS company building the next generation of communication solutions for the modern business that harnesses the power of data, analytics, and a simple user interface to organize, distribute and publish content that is dynamic, relevant, and personalized. “The L Squared Hub” is an industry-leading secure cloud content management and distribution platform that supports SMB and Enterprise allowing any business to easily take their critical information and present it to customers, employees, and decision makers either on demand or by scheduling.
Featuring an off-the-shelf or customized platform, that creates immediate visibility to core business metrics, communications, or simply information to keep key employees informed by bringing data, analytics, and communications to the forefront that empower employees to be more knowledgeable, productive, and informed.
Our best-in-class user interface combined with our cloud platform turns any existing
TV, digital display, dashboard, desktop, or mobile device, anywhere in the world, into a powerful communication medium that is relevant and personalized.
Fit:
We have grown rapidly over the past two years, supporting high-profile clients in the
USA, Canada, Europe, South America, Australia, and Asia. We are gearing up for even faster growth and looking for motivated, passionate, and intelligent team players that love to work in fast-paced, sometimes chaotic environments, who believe in integrity, mutual respect, quality work, and being customer obsessed to join our team.
If you think you would be a great fit for our team, please apply today.
Our Core Values:
- Obsessed with Client Success: We win when you win! We put the spotlight on you and will not be satisfied until you are!
- Shift Left: We'll find the right person to do the right job. Services drives us and we take full responsibility to make it easy and relevant on day one.
- Our People Are Key: We are problem solvers and our entrepreneurial spirit, energy, is infectious, they are smart.
- Do the Right Thing: We believe in integrity, honesty, accountability, trust, and kindness.
- Self-Motivated & Self-Aware: We believe in accomplishing goals, being curious and getting feedback.
About the Position:
We are in growth mode and need to hire curious, productive, technically proficient, smart, initiative-taking team players to join our team. This role reporting to the Ops
Manager, will be responsible for onboarding of customers, solving real world customer problems, troubleshooting, and assisting sales teams with technical questions. This is a hybrid role that will require technical aptitude, communications skills, project management, process improvements skills and will provide exposure to customer deployments, integrations and operational work with both hardware and software. The ideal candidate will be someone that gets excited about complex technical problems, helping customers with adoption of the technology and bringing new features to life quickly to assist with new projects. As such we are looking for a dynamic, intelligent team player that has the skills, knowledge, and abilities to interface with customers and work autonomously on the following.
Good to Know: L Squared is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with L Squared values and all applicable legislation.
L Squared appreciates the time you spend applying to our openings. Only applicants who qualify for an interview will be contacted.
What the Company Will Provide to You:
- A fun, fast-paced, open, and friendly work environment
- Competitive average salary
- Company benefits (after probationary period)
- Training
- Company events
Principal Responsibilities:
As a Customer Support, your duties and responsibilities include but are not limited to:
- Respond to answering of tickets that are open by our customers in a professional and timely manner.
- Document meaningful notes and details for resolutions in IT documentation / incidents / requests / problems into HubSpot Ticketing Platform.
- Reporting and Proactive monitoring customers end points / devices / online or offline status and report and trouble shoot issues that are affecting up time.
- Provide reports on particular and specific customers and up time analytics, trouble shooting and tickets.
- Communicate technical findings via Teams and Reporting in HubSpot to keep interdepartmental teams informed on vital developments and issues affecting our customer base.
- Log and track reported issues to IT and vendors to troubleshoot and resolve various problems.
- Communicate proactively to ensure the end user is aware of status and next steps.
- Provide exceptional customer service through courteous, prompt, and accurate communication. Use customer service soft skills to address upset customers and remediate complainants without the need for supervisor involvement.
- Ability to work non-standard hours, weekends, and on-call as necessary.
- Other duties as assigned.
Requirements:
- Customer service mindset.
- Great critical thinking skills, problem solving, curious individual who likes to dig in and understand challenges, works through them and is committed to being adaptable.
- Minimum 1 year of direct end user support experience, including Microsoft
- Windows, PC Hardware, LAN/Wi-Fi Networks, mobile devices, Office applications, and remote users support experience.
- Experience with Microsoft Servers, Windows Operating System, Chrome S, Chromium.
- Understanding of Computer Networks Firewalls.
- Excellent communication/ interpersonal skills.
- Lifelong learner, staying current with system information, changes, and updates.
Competencies and Skills:
- Not required but preferred bachelor’s degree or education in engineering, computer science or another technical field
- Experience with imaging and customizing Windows 10
Job Types: Full-time, Permanent
Salary: From $45,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
Schedule:
- Monday to Friday
Experience:
- Technical support: 1 year (required)
Language:
- French (required)
Work Location: In person
Application deadline: 2023-07-27