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Associate Technical Analyst, Service Desk - job post

BC Ferries
203 reviews
1321 Blanshard St, Victoria, BC
Contract, Fixed term contract
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Job details

Here’s how the job details align with your profile.

Job type

  • Contract
  • Fixed term contract

Location

1321 Blanshard St, Victoria, BC

Full job description

Job Description :
ASSOCIATE TECHNICAL ANALYST, IT SERVICE DESK
12-month Term
Victoria

You are self-motivated, your passion is problem solving, and your goal is achieving high customer satisfaction. In a role that is key to the efficient operation of a high-volume IT Service Desk, you are responsible for providing first tier support to the internal BC Ferries user community.

You provide technical support by determining the issue, and finding solutions to resolve the incident. You work closely with all levels of IT support staff in the monitoring and resolution of IT-related tickets. You are a team player, with a demonstrated ability to establish and maintain cooperative working relationships, and you have strong problem solving and troubleshooting skills and experience.

You have a post-secondary Degree or Diploma in Computer Science, Business or other IT-related discipline, and/or experience providing end-user support in an IT environment. Preference will be given to candidates with IT Service Desk experience. Training and knowledge of ITIL is an asset.

Please submit your cover letter and resume by March 19, 2024.

"We connect communities and customers to the people and places important in their lives”
At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We support employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however only those selected for an interview will be contacted.
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