Skip to main content
Post your resume and find your next job on Indeed!

Function Point jobs

Sort by: -
    • Act as the escalation point for complex internal or customer issues.
    • Sales, Customer Care, and Support function as one cohesive organization.
    • Part of this role is to also provide support and assistance to operations, and owner services.
    • Take reservations over the phone and enter them into the online…
    • Act as the internal control point for all administrative and operational structure.
    • Group Solum is a growing agricultural and logistics organization looking for…
    • From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient checkout…
    • Because you need to work effectively with team members to ensure the selling floor, cash point, and stockroom are clean and well maintained per Uncle wiener's…
    • Be flexible in job responsibilities, assisting with various guest service functions as required.
    • As the Front Desk Agent at the Woodrun Lodge, you will be…
  • View similar jobs with this employer
    • The Member Solutions Specialist creates a positive and professional first impression by acting as the first point of contact for members who access Northern’s…
    • High School Diploma with 2 years experience in a previous focal point or customer support role.
    • Provide immediate support to all disciplines and interface…
    • Performing Life Cycle and Materiel Management functions including but not limited to equipment obsolescence, material compatibility issues, alternate part…
  • View similar jobs with this employer
    • Accommodations up to the point of undue hardships, are available on request for candidates taking part in all aspects of the selection process.
  • View similar jobs with this employer
    • Service high profile/visibility events and act as a point of escalation when needed.
    • Act as a resource or point of escalation for technical support for sales…
  • View similar jobs with this employer
    • Service high profile/visibility events and act as a point of escalation when needed.
    • Act as a resource or point of escalation for technical support for sales…
    • Accommodations up to the point of undue hardships, are available on request for candidates taking part in all aspects of the selection process.
    • This position is an excellent starting point for newly graduated teachers, teachers on TTOC lists, and retired teachers who like to keep connected with students…
    • Function as the primary point of contact between the Installation Manager, Project Manager, Customers (Homeowners and Contract Builders) the installation team…
Get e-mail updates for the latest Function Point jobs

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Career Resources:

Job Post Details

General Manager - Operations - job post

Total Communication Services Inc.
Calgary, AB
$120,000 a year - Permanent, Full-time

Job details

Pay

  • $120,000 a year

Job type

  • Permanent
  • Full-time

Location

Calgary, AB

Benefits

Pulled from the full job description

  • Dental care
  • On-site parking

Full job description

About TotalComm

TotalComm is a proudly Canadian, Indigenous owned managed technology company serving businesses nationwide since 1996. We deliver voice, connectivity, structured cabling, and physical security solutions with a strong focus on relationships, service quality, and long-term partnerships.

We are entering a stage of rapid growth, and we’re investing in leadership to ensure our operations, teams, and customer experience scale the right way.

Role Overview

The General Manager is a newly created leadership role responsible for the overall performance, alignment, and operational maturity of TotalComm’s Sales, Customer Care, and Support teams.

Reporting directly to ownership, the General Manager is a leader of people, process, and execution, translating business plans into daily action, strengthening collaboration across teams, and ensuring the organization is positioned to support rapid, sustainable growth.

This is a leader-only role, focused on enabling teams to succeed through clarity, accountability, and strong leadership. Technical fluency is an asset, but success in this role is driven by people leadership, operational discipline, and execution excellence.

Key Responsibilities

Leadership & Culture

  • Serve as the primary people leader for Sales, Customer Care, and Support teams.
  • Build a people-first, high-accountability culture rooted in trust, clarity, and collaboration.
  • Coach, mentor, and support managers and team members to reach their full potential.
  • Set clear expectations and maintain consistent performance management.
  • Drive team engagement, alignment, and ownership through visible, hands-on leadership.

Operational Execution & Business Management

  • Translate ownership direction and business plans into clear, executable priorities.
  • Own day-to-day operations across customer-facing and revenue-generating teams.
  • Identify gaps, inefficiencies, or friction and implement practical process improvements.
  • Act as the escalation point for complex internal or customer issues.
  • Ensure the organization operates smoothly, efficiently, and consistently.

Sales Leadership & Enablement

  • Lead and support the sales team to achieve revenue and growth targets.
  • Ensure consistent use of a structured, repeatable sales process.
  • Maintain visibility and accountability around pipeline health and forecasting.
  • Strengthen collaboration between Sales, Customer Care, and Support to ensure seamless customer transitions.

Customer Experience & Support Oversight

  • Champion a customer-first mindset across all teams.
  • Ensure support and customer care teams deliver timely, high-quality service.
  • Monitor service performance, response times, and customer experience metrics.
  • Drive continuous improvement in service delivery and customer communication.

Process, Systems & Accountability

  • Create, document, and enforce standard operating procedures.
  • Track KPIs and operational metrics to support performance and decision-making.
  • Build structure and discipline without unnecessary complexity.
  • Support scalability by ensuring processes are repeatable, clear, and resilient.

Qualifications & Experience

  • 5+ years of leadership experience in operations, general management, or multi-team leadership roles.
  • Proven success leading both sales and service-oriented teams.
  • Strong people leadership skills with a coaching and development mindset.
  • Experience improving operational maturity in a growing organization.
  • Comfort operating between strategy and execution.
  • Technically fluent; telecom or technology experience is an asset.
  • Excellent communication, organization, and follow-through.
  • Experience with CRM/PSA platforms such as ConnectWise is beneficial.
  • Willingness to travel occasionally within Canada to support distributed teams.

What Success Looks Like

  • Teams are aligned, engaged, and accountable.
  • Growth is supported by strong execution and operational discipline.
  • Sales, Customer Care, and Support function as one cohesive organization.
  • Customers experience consistent, high-quality service.
  • Ownership can focus on strategy, confident that execution is handled.
  • The business scales without sacrificing culture or customer experience.

Pay: $120,000.00 per year

Benefits:

  • Dental care
  • On-site parking

Ability to commute/relocate:

  • Calgary, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Given the leadership scope and growth objectives of this General Manager position, what are your annual salary expectations to take on this level of responsibility?

Education:

  • Secondary School (preferred)

Experience:

  • Management: 5 years (required)

Language:

  • Fluent English (required)

Location:

  • Calgary, AB (required)

Willingness to travel:

  • 25% (required)

Work Location: In person

Let Employers Find YouUpload Your Resume