Days Inn jobs

Job description:

We are looking for a Front Desk Agent to join our team. You will be responsible for maintaining a high standard of greeting and checking-in guests in a friendly and professional manner, providing excellent customer service. The ideal candidate will be legally entitled to work in Canada, be able to follow operational guidelines, and provide customer service that make guests feel warmly cared for and welcomed.

Why Join Our Team:

• Significant discounts at Our Family of Hotels
• Medical, Prescription, Dental and Vision Benefit options
• Free e-Doctor and counselling services for you and your family
• E-giftcard recognition incentives
• Employee appreciation events and celebrations
• A diverse and inclusive workplace environment
• Opportunities for career growth

What You'll Do:

• Greet and check-in guests in a friendly and professional manner
• Provide excellent customer service to guests, addressing their inquiries and resolving any issues or complaints
• Handle guest requests for information, such as directions or recommendations for local attractions
• Operate the hotel phone system, transferring calls and taking messages accurately
• Assist with the night audit process, including reconciling accounts and preparing reports
• Maintain a clean and organized front desk area

Your Availability:

• Mornings, Afternoons, Weekdays, Weekends, Holidays
• Monday - Sunday: 3:00pm-11:00pm
• You must be available for Saturdays and Sundays

Your Background:

• You must be legally entitled to work in Canada.
• Previous experience in a customer service role, preferably in a hotel or hospitality setting
• Strong communication skills, both verbal and written
• Multilingual skills are a plus, particularly fluency in languages commonly spoken by hotel guests
• Familiarity with front desk operations and hotel procedures is preferred
• Ability to handle multiple tasks simultaneously while maintaining attention to detail
• Excellent phone etiquette and interpersonal skills

The Days Inn Regina Airport West is a part of the award winning d3h Family of hotels. Our culture is centered around sharing Authentic Prairie Hospitality with our guests and each other. This means conducting all business with integrity, moving together towards a common goal, having a strong work ethic, a shared value & respect for all people and continuing to push the boundaries of possibility through growth. We are not your typical hotel company. We offer a Competitive Wage, Employee Benefits, and a Hotel Discount Program.

Job Types: Permanent, Full-time

Benefits:

• Dental care
• Extended health care
• Vision care

Application question(s):

• Do you reside in Regina?
• Do you require an employer sponsorship in order to be eligible to work in Canada?
• Do you have reliable transportation to get to work other than transit services?

Experience:

• customer service: 1 year (preferred)

Work Location: In person