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About Us: Dr. Andrea Hickey Medical Aesthetics is a leader in specialized medical aesthetic treatments with focused expertise in cosmetic injectables. We are dedicated to delivering the highest quality medical aesthetic services with a commitment to client safety and satisfaction. We pride ourselves on offering a personalized and professional experience in a welcoming environment. Our clinic specializes in a variety of treatments designed to help our clients look and feel their best.

Position Overview: The Front Desk Receptionist (Client Service Coordinator) serves as the first and main point of contact for our clients and plays a key role in ensuring an exceptional experience throughout every stage of their journey. This position requires a strong understanding of the clinic’s treatments and medical-grade skincare offerings. Responsibilities include promoting our services, representing the clinic and its providers with professionalism, and providing comprehensive administrative support — from scheduling appointments to processing payments.

Key Responsibilities:

Customer Service:

• Provide a friendly, informative, and professional experience for all clients.
• Greet and welcome clients and maintain a calm, relaxing waiting room experience.
• Provide prompt and professional responses to client inquiries by telephone, email, and social media.
• Be knowledgeable and provide guidance to clients on treatments and skin care products.
• Book client appointments and manage the appointment calendar.
• Build and maintain professional relationships with clients.

Administrative Duties:

• Implement the clinic’s opening and closing procedures.
• Maintain client files using the clinic management software.
• Prepare client invoices, collect payments, and manage end-of-day financial tasks.
• Monitor various sources of comments and reviews (Google, SM, EMR) and respond appropriately.
• Maintain email subscription list.
• Receive and assist with inventory management.
• Maintain a clean and organized workspace.
• Ensure strict adherence to client confidentiality and privacy.
• Organize and deliver clinic standards and protocols.
• Attend and participate in clinic meetings and educational sessions.

Sales:

• Maintain comprehensive knowledge of all treatments and skincare products offered by the clinic.
• Promote clinic services and products.
• Credential our clinic and providers.
• Work with manager to set and meet sales targets.
• Participate in and assist with marketing initiatives.

Professional Qualifications and Experience:

• High School Diploma or equivalent
• Training in sales, hospitality, and reception/office administration would be an asset
• At least two (2) years of experience in a similar role is preferred.
• Must have excellent communication and interpersonal skills
• Computer savvy and proficiency in using clinic management software and Microsoft Office Suite.
• Knowledge and experience with social media platforms.

Personal Competencies:

• A passion for customer service and building customer relationships.
• Ability to communicate effectively.
• Strong organizational skills.
• Demonstrated teamwork and collaboration skills.
• Honest and trustworthy.
• Demonstrated initiative and autonomy.
• Demonstrated reliability and flexibility.

Additional Assets:

• Experience working in the medical aesthetics or beauty industry
• Experience or training as an administrative assistant
• Post-secondary education
• Social media marketing/graphic design/photography
• Sales experience

Application Process: To apply, please submit your resume and a cover letter to admin@drandreahickey.ca detailing your relevant experience and why you are the ideal candidate for this role. We look forward to welcoming a dedicated and enthusiastic Front Desk Receptionist (Client Service Coordinator) to our team.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• Dental care
• Extended health care

Experience:

• Front desk: 2 years (preferred)

Work Location: In person