Client Support Analyst jobs
Aftersales Customer Support Specialist
Easily applyUrgently hiringAvro GSERegina, SK S4V 2N1- Up to $60,000 a year
- Full-time +1
- Vision care
- Dental care
- Paid vacation
- Strong customer support and customer satisfaction skills, with a focus on fostering positive client relationships.
- Three weeks of paid vacation.
Client Success Coordinator
Easily applyUrgently hiringSanEcoTec Ltd.Kemptville, ON- $38,220–$47,840 a year
- Full-time +1
- Paid time off
- Dental care
- Stock options
- Life insurance
- Disability insurance
- Extended health care
- Assist in developing educational materials or webinars to support client engagement and product adoption.
- Coordinate onboarding, training, and ongoing support…
Customer Service Manager / Integration Specialist
Easily applyUrgently hiringGALAXY FREIGHTLINE INC.Mississauga, ON L4W 1J2- $75,000–$95,000 a year
- Full-time +1
- Develop and implement protocols to ensure effective client support.
- Handle escalations and resolve complex client issues.
- Job Types: Full-time, Permanent.
- IFDS GroupToronto, ON M5C 3G9
- $53,000–$68,000 a year
- Permanent
- Holidays
- Employee assistance program
- Liaise with client contact(s) and internal teams to facilitate client service requirements.
- Run, monitor and accurately complete Cycle Processing for the…
- Fiera CapitalMontréal, QC H3A 0H5
- Full-time
- 2-3 years of relevant experience, ideally in institutional client support within the financial services sector.
Product Support Analyst
Easily applyCMiCToronto, ON M3J 3K1- $45,000–$55,000 a year
- Full-time
- Dental care
- Paid vacation
- RRSP match
- Wellness program
- In addition to providing a very high level of client service, you will develop strong relationships with clients and staff and provide feedback on documentation…
Customer Support Specialist
Easily applyFDM4 International IncNorth Bay, ON- $40,000–$55,000 a year
- Full-time +1
- Vision care
- Dental care
- Life insurance
- Company pension
- Extended health care
- On-site parking
- Respond to and manage support calls.
- Define and provide scope to custom software change requests on behalf of clients.
- Job Types: Full-time, Permanent.
- ATCO CorporateCalgary, AB T2R 1N6
- Full-time
- Wellness program
- Fertility, adoption, and family‑support benefits.
- Prime the real-time relationship with ENMAX Power to ensure timely notification of client and queue affecting…
- ATCO CorporateCalgary, AB T2R 1N6
- Full-time
- Wellness program
- Fertility, adoption, and family‑support benefits.
- Prime the real-time relationship with ENMAX Power to ensure timely notification of client and queue affecting…
- TP CanadaToronto, ON M4P 3A4
- $21 an hour
- Full-time
- Weekends as needed +3
- Dental care
- Experience in supporting clients within hospitality or technology platforms.
- Utilize advanced support technologies and processes engineered to achieve…
Superviseur(e) du service à la clientèle
Easily applyUrgently hiringPneus à rabaisLaval, QC- $28–$35 an hour
- Permanent
- Monday to Friday +1
- Store discount
- RRSP Contribution
- Faire preuve d’empathie envers les clients.
- La personne en poste doit s’assurer de maintenir les plus hauts standards de service à la clientèle en donnant un…
- Arrow Transportation Systems Inc.Kamloops, BC V2C 6K7
- $65,000–$75,000 a year
- Full-time +1
- Monday to Friday
- Vision care
- Dental care
- Employee assistance program
- Experience with both hardware and software support.
- 1-3 experience in customer facing technical phone support, preferably with experience in web and mobile…
- Canaccord Genuity Corp.Montréal, QC
- Full-time
- Relationship/Account management experience in the securities industry is an asset; have or be willing to develop a detailed understanding of how best to support…
- UlineMilton, ON
- $35–$40 an hour
- Full-time
- Tuition reimbursement
- Paid time off
- Designated paid holidays
- RRSP match
- Extended health care
- Pay from $35 to $40 per hour with significant growth and earning potential!
- As a Uline Bilingual Customer Support Specialist, you’ll dig into order details to…
Client Support Specialist
Easily applyPandaPayMontréal, QC H4B 2M5- $50,000–$60,000 a year
- Full-time +1
- Monday to Friday +2
- Dental care
- Discounted or free food
- Extended health care
- Refer clients to other team members and partners who can helps support the needs of the client.
- Vos interactions avec nos clients sont cruciales pour développer…
MSP Service Coordinator
Easily applyEmpyrion Technologies Inc.Chilliwack, BC V2R 3P1- $50,000–$56,000 a year
- Full-time +1
- Monday to Friday
- Paid time off
- Vision care
- Dental care
- Life insurance
- Flexible schedule
- On-site parking
- Provide training and support to clients on how to use service delivery tools and systems.
- Monitor service delivery progress and update clients on status and…
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Job Post Details
Aftersales Customer Support Specialist - job post
Job details
Pay
- Up to $60,000 a year
Job type
- Permanent
- Full-time
Location
Benefits
Pulled from the full job description
- Vision care
- Dental care
- Paid vacation
Full job description
About Avro GSE and the Saskarc Group
Avro GSE Inc. is a fast-growing provider of aviation ground support equipment and a proud member of the Saskarc Group of Companies. Saskarc Group, headquartered in Oxbow, SK, is a diversified industrial group with expertise across steel fabrication, equipment supply, and industrial services. Being part of Saskarc gives Avro the strength of a larger organization while maintaining the agility and entrepreneurial spirit of a specialized business unit.
This role is central to the experience our customers have after the sale — and to the long-term relationships that drive Avro’s growth.
The Opportunity
We’re looking for an Aftersales Customer Support Specialist to join us in Regina and become a trusted point of contact for our customers after the sale. You’ll manage customer inquiries, resolve technical issues, and make sure every interaction strengthens the relationship.
Day to day, you’ll troubleshoot technical challenges, analyze customer concerns, coordinate the right solutions across internal teams, and maintain detailed service records — all with a proactive approach to building lasting customer relationships.
Why Join Us
- Salary of $60,000 per year
- Comprehensive health, dental, and vision benefits
- Three weeks of paid vacation
- Professional development support
- The stability of Saskarc Group combined with the entrepreneurial pace of a specialized GSE business
What You’ll Do
- Manage incoming customer inquiries and respond promptly, clearly, and professionally
- Troubleshoot technical challenges and resolve issues to the customer’s satisfaction
- Analyze customer concerns and coordinate the right solutions across internal teams
- Maintain accurate, detailed service records
- Build and nurture long-term customer relationships through proactive communication
- Partner with sales and operations to keep customers supported and informed after the sale
- Process warranty claims and returns (RMAs) and assist customers with spare-parts identification and ordering
- Triage and prioritize cases against response-time targets, escalating urgent equipment-down situations
- Identify service-contract, maintenance-plan, and replacement-cycle opportunities and pass them to the sales team
- Feed recurring failure patterns and product issues back to the sales, service, and product teams
- Track open cases and key service metrics such as first-contact resolution and customer satisfaction (CSAT)
- Travel occasionally to customer sites or other Avro locations
What You’ll Bring
- Strong customer support and customer satisfaction skills, with a focus on fostering positive client relationships
- Excellent interpersonal skills for effective communication and collaboration with both customers and internal teams
- Experience in providing technical support, including troubleshooting and problem resolution
- Ability to read and interpret equipment manuals, parts catalogues, and basic electrical and hydraulic schematics
- Demonstrated analytical skills to assess customer needs and identify effective solutions
- Strong de-escalation and conflict-resolution skills in time-sensitive situations
- Strong written communication skills for clear service notes, status updates, and resolution summaries
- Ability to manage multiple tasks in a fast-paced environment
- Strong organizational and time management skills
- A continuous-improvement mindset, with the ability to spot and recommend better ways of working
- ERP experience (Acumatica or similar), familiarity with a ticketing or case-management system, and solid Excel skills
- Proficiency in using customer relationship management (CRM) software
- High school diploma or equivalent; additional certifications in customer service or technical support are a plus
Pay: Up to $60,000.00 per year
Benefits:
- Dental care
Ability to commute/relocate:
- Regina, SK S4V 2N1: reliably commute or plan to relocate before starting work (required)
Experience:
- Industrial maintenance: 1 year (preferred)
Willingness to travel:
- 25% (preferred)
Work Location: In person