Client Service Representative jobs

YOUR ROLE IN OUR TEAM

The incumbent works in a dynamic, fast-paced, field-oriented environment where client requests are frequently urgent, last-minute, or subject to rapid changes. They are responsible for managing client requests and ensuring the delivery of high-quality customer service at all times, adapted to a field-based clientele that may sometimes use informal language.

In this context, they play a key role in coordinating orders and prioritizing urgent requests, while maintaining a professional, respectful, and solution-oriented approach. They actively contribute to both internal and external customer satisfaction and to the smooth execution of operations.

THE CHALLENGES WE HAVE FOR YOU

• Answer incoming customer calls;
• Efficiently manage and process requests that are often urgent or last-minute, taking into account clients’ operational realities;
• Provide customers with information regarding product pricing, promotions, and other relevant details;
• Prioritize orders based on urgency and ensure thorough follow-up on deliveries, returns, and adjustments;
• Demonstrate flexibility, composure, and sound judgment in an environment characterized by frequent pressure and tight deadlines;
• Adapt communication to a field-based clientele that may use informal language, while maintaining a high level of professionalism;
• Work proactively to quickly identify practical and tailored solutions to meet customer needs;
• Participate in communicating and promoting current offers to customers;
• Collaborate closely with representatives and other teams to ensure effective coordination of files;
• Communicate information within their scope of responsibility clearly and in a structured manner;
• Respond to basic technical questions from customers;
• Participate in the filing and electronic archiving of documents.

THE SKILLS WE ARE LOOKING FOR

Education

• High school diploma or equivalent qualification required;
• 2 to 3 years of experience.

Knowledge

• Proficiency in MS Office (Excel and Word);
• Bilingualism required (French and English – ability to communicate effectively with customers in both languages).

WORK CONDITIONS

• 40-hour work week;
• Salary based on experience;
• Participation in the company’s profit-sharing program;
• Four (4) days of mandatory in-office work;
• Office-based position.