Acd Systems jobs

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Workforce Planner
DHL Express - 2,502 reviews - Brampton, ON
Working knowledge of Avaya CCMS and reporting systems - Verint 360 systems. Understands and comprehends new system changes as they affect data, reports, and...
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Quality Assurance

ComputerTalk - Canada
Some software development, system analysis, large scale system integration/implementation/maintenance. We’re not just growing fast, we’re growing smart and we...

Senior Manager, Road Assist Contact Centre, RACC Fleet Dispa...

BCAA - 17 reviews - Burnaby, BC
Demonstrated knowledge of contact centre operations such as workforce management and ACD systems. Labour relations experience within a unionized environment and...


Mitel - 39 reviews - Kanata, ON
IVR, ACD Call Flows and Agents, Multimedia, CRM. Bachelor’s Degree in Engineering or Computer Systems Engineering....

Senior Business Intelligence Software Developer

Symmetrics Business Intelligence Solutions - Vancouver, BC
Knowledge or experience in working with contact center data based on ACD systems from Avaya, Nortel, Cisco, Aspect or Genesys....

Technical Support Representative

Keating Technologies Inc. - Markham, ON
Knowledge of ACD queue phone system is an asset. Good knowledge of computer hardware systems. Keating Technologies Inc....
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Technical Support Analyst

Pearson Canada - 718 reviews - North York, ON
 Phone system and ACD experience preferred. At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible....

Network Voice Engineer

Shorewise Consulting - Toronto, ON
This role plans and implements changes to the system, troubleshoots problems in the network, analyzes costs and volume of traffic on the system....

Coordinator, Technology Transfer

Apotex Inc. - Richmond Hill, ON
Represents Analytical Operations (AO) as a business lead in the planning, execution and implementation of various projects and business processes across Apotex...
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Northern Health - 22 reviews - Prince George, BC
Proficient in programming and maintaining ACD (helpdesk ). Grade 12 graduation from a recognized two year computer systems technology diploma program;...

Reporting Analyst

The Economical Insurance Group - 8 reviews - Kitchener, ON
You’ll produce analysis by extracting/exporting data from Call Centre/ACD system, trouble ticketing/case management system, customer database and other...

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